25-A, Lebuh Farquhar, George Town, Penang, 10200, MalaysiaView Hotel Details
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Bayview Hotel Georgetown Penang Guest Reviews
3.9/5
Good
1042 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(1042)
Positive reviews(900)
Reviews with photos/video(295)
Convenient location(106)
Large rooms(60)
Nice sea view(34)
Average sound insulation(26)
Great swimming pool(23)
Located downtown(16)
Perfect for families(11)
Includes a safe(5)
Negative reviews(142)
Guest User
Superior twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 12, 2024
everything was very fine, services good, cleanliness good, and also the receptionist was very soft spoken, hope to stay again there!
Response from Property: Dear Value Guest,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Zaidah Siti
Deluxe twin Room
Stayed in Dec 2024
Couples
168 review
3.7/5
Posted on Dec 8, 2024
The hotel location is at Lebih Farquhar, George town Penang. The room is clean and comfortable. Staff are helpful and friendly. No deposit when you check in the hotel. Parking is free provided by the hotel. Easy to get the food and beverage by walking distance.
Response from Property: Dear Zaidah Siti,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Arnob
Deluxe twin Room
Stayed in Nov 2024
Solo travelers
15 review
4.2/5
Very Good
Posted on Nov 7, 2024
Reasonable prices, spacious rooms. Tried the revolving lounge; buffet lacked variety but food itself was good, although on the pricey end. Loved Penang as a whole and this hotel was at a prime spot. Overall a pleasant experience.
Response from Property: Dear Amob,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
YASHINII STEVEN
Deluxe twin Room
Stayed in Dec 2024
Couples
16 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Safe and sound to stay. Room was big and spacious. Highly recomeded!
Response from Property: Dear Yashinii,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Guest User
Superior twin Room
Stayed in Oct 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Good location, clean, easy access to other places. I can even walk to padang kota!
Response from Property: Dear Value Guest,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Iandao Ng
Deluxe twin Room
Stayed in Sep 2024
Family
10 review
4.7/5
Amazing
Posted on Nov 4, 2024
Hotel room was bigger than expected. Room is relatively clean but a bit old.
Had a great dinner experience at the one and only revolving restaurant in Malaysia. Strongly recommend the buffet with very wide spread of food choices.
Response from Property: Dear Iandao,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Erwan Majeed
Deluxe king Room
Stayed in Sep 2024
Family
188 review
4.7/5
Amazing
Posted on Oct 2, 2024
Arrived around 6pm and the checked inn was great. Got room on higher floor as per requested. Nice pool view. We didnt take the breakfast as we plan going out eat at that time. Overall it was a nice place to stay especially the location was superb.
Response from Property: Dear Erwan,Thank you for sharing your experience! I am glad to hear that your check-in went smoothly and that we were able to accommodate your request for a higher-floor room with a pool view. It's great to know that you enjoyed your stay and appreciated our superb location. My team and I hope to welcome you back on your next visit. Best regards, Lynne Choong Hotel Manager
Mahabad
Superior twin Room
Stayed in Nov 2024
Travel with friends
6 review
3.2/5
Posted on Nov 17, 2024
The room smells of carpet and the toiletries are not very good.
Response from Property: Dear Mahabad,Thank you for staying with us. We are sincerely grateful that you have taken the time and effort to share your experience. We are truly sorry that you did not experience the best at our hotel and would like to assure you that we are taking your comments very seriously and will take the necessary action to address the matters you raised. Once again, we thank you for bringing these matters to our attention and providing us with an opportunity to improve our services as we strive for consistent, caring and excellent service standards.Best regards,Lynne ChoongHotel Manager
Guest User
Deluxe twin Room
Stayed in Sep 2024
Travel with friends
1 review
1.0/5
Posted on Sep 15, 2024
Right from check in to check out this hotel was a nightmare.
1. Check in started with an argument with the reception staff who was adamant on charging the entire local fee of MYR 13 at check in even though MYR 10 out of this fee had already been paid at the time of booking and only MYR 3 were to be paid.
2. Room allotted to us was so isolated it seemed like in another world.
3. Room had not been opened in a long time and was in dire need of maintenance.
4. Furniture was old, dusty and full of scratches and wear.
5. Ironing board was so stained that you just couldn't iron white or light colored clothes on it.
6. Tea creamer was solidified, stinking and expired.
7. There was no socket for mobile charging by bed side which made it very inconvenient as after a day of travel evening is the time to check out missed notifications and make arrangements for travel ahead.
8. Hotel provided only 500 ml of water per person per day and refused to provide free drinking water thereafter.
9. Upon contacting hotel staff for commuting options from Penang to KL, we were scared to death by the hotel staff to check out at 9 am for our flight at 10 pm from KLIA. We left at around 11 am and comfortably reached KLIA well in time. Misinformation by hotel staff kept us worried and stressed throughout the day.
Pictures attached for all the above cited deficiencies.
Response from Property: Dear Valued Guest,Thank you for your feedback. I sincerely apologize for the issues you faced, from the check-in experience to the room conditions and amenities. I will be addressing these concerns with our team to ensure improvements. It is regrettable regarding the miscommunication about your travel arrangements. Your comfort is our priority, and we hope to have the chance to provide you with a better experience in the future.Best regards, Lynne Choong Hotel Manager
Anonymous User
Deluxe twin Room
Stayed in Aug 2024
Business travelers
3 review
4.2/5
Very Good
Posted on Aug 18, 2024
Location is good. Near to the famous Penang Art Street. Very spacious room, although it seems a bit old with worn out furnitures. Good buffet breakfast. Overall, it was good stay.
Response from Property: Dear Value Guest,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager
Anonymous User
Deluxe twin Room
Stayed in Aug 2024
Travel with friends
17 review
4.0/5
Very Good
Posted on Aug 11, 2024
Very good sea view but breakfast is not good not international food all staff is okay good take care good location near everything’s
Response from Property: Dear Value Guest,Thank you for choosing Bayview Hotel Georgetown Penang as your preferred choice of accommodation on your recent trip to Penang. Despite the good remarks, we apologize for the shortcomings that you have encountered during your stay. We will take heed of your comments for the betterment of our services and facilities. We look forward to delighting you again on your next trip to Penang. Best regards,Lynne ChoongHotel Manager
Guest User
Superior twin Room
Stayed in Oct 2024
Family
12 review
4.5/5
Great
Posted on Nov 16, 2024
Good location, suitable for families spacious room
Response from Property: Dear Value Guest,My team and I are glad to know that you found our guestroom comfy and spacious, location strategic and most importantly, that your stay was well worth it. Our doors are always open for you and your family. Best regards,Lynne ChoongHotel Manager
Rachel
Deluxe twin Room
Stayed in Jul 2024
Travel with friends
2 review
2.2/5
Posted on Jul 29, 2024
We booked for deluxe room and requested for high view with partial sea view as stated in the policy. However, the room assigned was at 6th floor which is the lowest as stated in the policy. We have voiced out this matter to the receptionist on duty but the receptionist's attitude is rude and just telling us no extra room available at high floor without taking 1 second to check their system and forced us to accept the room assigned.
Furthermore, the toilet is not clean which we can see there is hair on the floor.
Overall, it was disappointed to choose this hotel for our stay in Penang and definitely not recommended to the others.
Response from Property: Dear Rachel,Dear Rachel,Thank you very much for making time to give us your feedback which caught my serious attention. First, I would like to sincerely apologize on behalf of our entire team for the inadequacies experienced during your stay.Providing the highest level of hospitality is our number one priority and it is with true regret that we have we have failed to meet your expectations. I have shared your feedback with the representative department and their leadership team to ensure immediate improvements and the necessary guidelines are in place. I fully understand your frustrations and I would like to assure you that we will take all necessary steps to address your concerns mentioned.Once again, thank you for bringing the shortcomings to our attention. We hope to regain your faith in us and be allowed to welcome you back again.Best regards,Lynne ChoongHotel Manager
Eris Jemadi Tajudin
Deluxe king Room
Stayed in Jul 2024
Couples
8 review
3.5/5
Posted on Jul 19, 2024
The room needs upgrading.
Bathtub was clogged and even twice calling for handyman to repair, the person never came!
Response from Property: Dear Eris,My team and I regret to learn that our services did not meet your expectations during your visit. We will be sure to continue reviewing our service and training will constantly be provided to ensure that we serve guests with warm hospitality and excellent service. Please accept our apologies. Thank you for staying with us too.Best regards,Lynne ChoongHotel Manager
Guest User
Deluxe twin Room
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Aug 11, 2024
Great location. Big room & very spacious. Nice revolving restaurant at the roof top.
Response from Property: Dear Value Guest,Thank you for choosing Bayview Hotel Georgetown Penang as your choice of accommodation during your recent visit. We are ecstatic that you had a seamless stay experience with us and we are looking forward to seeing you again for many more visits in the near future. Best regards,Lynne ChoongHotel Manager