Bayview Hotel Georgetown Penang Reviews

I had an incredibly disappointing experience during my recent stay at Bayview Hotel Georgetown Penang, and I feel compelled to share my frustrations to help others make an informed decision. Unresponsive and unfriendly staff: Upon checking into my room, I discovered that the kettle was not functioning. I promptly reported this issue to the front desk at 5:40 PM, and I was assured by both the front desk and housekeeping staff that it would be resolved "immediately." However, despite their promises, no action was taken even by 10:20 PM when I returned from my business event. Such a long delay for a simple request is unacceptable and reflects poorly on the hotel's customer service. Broken promises and inconvenience: The delay in resolving the kettle issue caused me to stay up until 11:30 PM, well beyond my usual bedtime of 11:00 PM. This disrupted my routine and affected my rest, which is unacceptable when staying at a hotel that advertises comfort and convenience. Unsafe and poorly maintained room: To make matters worse, the ceiling was leaking, causing the floor to become dangerously slippery and waterlogged. This created a serious safety hazard, and I was extremely concerned about the risk of slipping. I even have photos to show the extent of the issue. Disrupted sleep due to leaking sound: The continuous leaking sound from the ceiling not only added to the discomfort but also disrupted my sleep, resulting in a poor-quality rest during my stay. Overall, my experience at Bayview Hotel Georgetown Penang was highly unsatisfactory. The combination of poor service, broken promises, hazardous room conditions, and disrupted sleep makes it clear that this hotel fails to prioritize guest satisfaction and safety. I do not recommend this hotel to anyone and urge management to address these issues immediately. I'm extremely upset and disappointed with the service quality of the hotel.