Frame Hotel Reviews

Room was clean. Location was good. Is a basic room. For parking, they don't have a designated parking slot.

Inside George Town and walking distance to eateries and located with some famous food around.

If no sign to clean up the room it's need to back hotel before 4 pm to get cleaning service. Or call reception to get new towels and water. However service are quite good and sincere feeling.

Very good value for money stay, gets the job done for a weekend getaway. Comfortable beds and blankets, ample space in our Twin Room to load and unload suitcases, nice couch for relaxing and a very big bathroom and shower area. There was also, thankfully, a safe to keep valuables locked up securely during the day, can't believe many hotels I've stayed at recently don't have one! However, there were no cups provided in the toilet for brushing teeth, the main door was not well insulated, so we could easily hear other guests in the hallway during the evening (walls and windows were okay) and the cover for the safe's battery compartment was loose, so we had to constantly put the AAA batteries used to power the safe, back into the compartment so the safe works correctly. That needs to be fixed ASAP, because there is a chance valuables could be locked in the safe if the battery falls out when the door is closed.

Room and toilet is very good and new. But sound proofing in window is very bad, fortunately mostly street are empty at night and the door is heavy so the closing is loud. Service is okay but don’t expect to be greeted. Deposit is 100 RM.

Quite a good hotel , good location , good service , I check in before 3pm , good staff

First visit this hotel in Penang . The Location very convenience .

No drinking glass at mini bar counter nor bathroom. If glasses can be provided, it will be a big plus.

Very nice and cozy hotel. The staff is very friendly. It is near to lots of eateries. There's a new Japanese bakery just 50 meters from hotel. Easy to get around Georgetown

The hotel is quite new and very clean and spacious. This is my second time staying at this hotel and will be my future hotel should I come to Penang again. The location is great. Restaurants, market, wellness center, hair saloon etc are quite nearby. The food nearby are so good and we really enjoyed staying at this hotel. I like that the toilet is spacious enough for us to put our toiletries and other necessary items. However, it would be perfect if there are more hooks and a cup for us to put toothbrushes and toothpaste.

The toilet ventilation fan is spoiled, so after 1 person's output, the next person cannot use the toilet anymore. The smell will stay for a long period of time. The air-con is too cold directly under the air-con, but very stuffy for the person to sleep on both far ends.

The hotel rooms were good and comfortable. The aircond is satisfactory, and it could be better to have more cooling from the airconds. The TV channels is lacking and must be improved with better channels offerings. Thank you

Clean and vwry conviniemt. Easy yo find local foods. Reasonable price. Freindly staff. Safe neighbouhood. Couple traveller. Will book this hotel next time qhen I return to Penang.

Everything else was good, but there was an unexpected extra charge upon check-in: RM 50 per person, per night. This was unacceptable, especially since no extra bedding was provided for this cost.