Gelugor Hotels with Airport pickup service

Overall good experience, booked a King bedroom and it has all the basics (hairdryer, electric kettle, even a fridge!). Though the room was small but everything essential was provided. The area is close to a lot of restaurants as well.

My family was checked into suite 803.to get to it we had to walk past a stinking rubbish room with dirt on outside it on the corridor floor! In the suit itself, there were stalactites formed on the hall ceiling with stalagmites growing on the floor in the middle of a pool of water! The guy on duty(apparently they had no manager there to manage the place) said it must have just happened and housekeeping had not told anyone yet!!!I hate blatant lies, stalactites and stalactites take months to grow and these were at least 6 months old!!! They moved us to suite 1105. This was marginally better but apart from the simple lock on the main door there was no secondary lock on it as the chain was missing!! It appears they did not maintain this room either and are comfortable to put their guests security at risk. Other people have written about their bad experiences at this property on Trip Adviser over several years and where the management has replied they have said they will improve! Rubbish, these are just words. From our experience the management and maintainable of this place has not improved. There are properties in Penang managed by passionate staff. This is not one of them and well worth avoiding!!

Tried out new concept with M Qube & it turned a pleasant stay. It is clean & well maintained in all areas. You will get all basic that needed after check-in and in your own cube. Locked locker provided also which no need worry your belongings with no where store but suggested for small/medium size only. Great ME-Time spent in own cube. You will have shared bathroom and it is acceptable clean level. Just to watch up that your amenities shower tray will be get wet if using standing rain shower head as it will spill all around. Location ok as there is a food court next to the building and the price is reasonable. I think gotten my second home to stay in whenever visit Penang 😊 Will be back soon!

Hello, My self check in for business purpose and stay 1 night. Its a short trip and very good and room very clean. Reception very friendly and very good service. Recommend for those need to short trip. Thanks

The room is considered ok, the service is good, but I have already stayed. There is no drinking water in the room. There is only a kettle. Overall, it is considered ok. There is no drinking water provided. The atmosphere is like being at home or a homestay in Ayutthaya.

WORST MANAGEMENT EVER. Booked via OYO app and paid online. Called them earlier that I will be late and they said not a problem. Finally arrived at 11pm after more than 10 hours drive. Was told by the nice lady at the front counter that rooms were double booked and no single rooms available. Discussed for a solution e.g. free upgrading as it was not my fault they double booked. Nice lady called her manager/owner. I told him of the binding contract and asked for help. This rude manager/owner sarcastically told me there is only the TOILET available. He further rudely told me if I want him to build a new room with cement now to accomodate me and the last straw was when he threatened to call the police. He also told me this is not the first time it happened and he is not afraid nor rattled of this issue. He told me to deal with OYO myself and this is not his problem. How can he treat a paying customer like this. PLEASE AVOID THIS PLACE IF YOU DONT WANT TO BE TREATED LIKE GARBAGE.

The hotel was nice n comfortable.. Friendly receptionist.. Overal it was good

The environment is very good, very close to usm, hygienic, clean and tidy, and the service attitude is very good 👍