Gelugor Hotels with Pools

The service was good, but the overall experience was disappointing. My room had faulty lighting and a malfunctioning water heater. When the technician checked, he informed me that the issue was due to incorrect wiring and that he couldn’t fix it. As a result, I was moved to another room on a different floor. Unfortunately, I couldn’t take a shower the entire morning and had to cancel my appointment. I had to pack my belongings and relocate on my own, as no porter assistance was provided. The duty manager who handled my complaint was a young lady who seemed like a fresh graduate. While she was polite, she lacked the training and experience to manage such situations effectively. Her only response was to apologize. Since this is a new building, ongoing renovations in many units created constant noise. I was surprised that management allowed renovations even on weekends, starting as early as 9 a.m. Additionally, loud piped music played along the apartment corridors throughout the day. It was disruptive, especially in the early morning, making it difficult to rest. The repetitive music continued until late evening, giving the place the atmosphere of a low-end supermarket rather than a comfortable stay. I hope the management will conduct thorough wiring inspections before a guest suffers a fatal electrical shock from a faulty water heater.

This place has the nicest ambiance and a relaxing feel to it. Although it is quite old and rather tired, requiring upgrade and maintenance, it certainly has seen more glorious days in the past! The kids enjoyed all the facilities here! Restaurant menu needs to be added more variants so guest could choose to dine here though food are abundance in the area.

Highly recommended. The living space is cozy and practical. Facilities including gym and infinity pool are clean and well maintained with stunning view. The only drawback was the parking facility, which is too narrow and can be challenging to navigate.