Grand Hotel Gaziantep

Grand Hotel Gaziantep Reviews

Grand Hotel Gaziantep

Mücahitler, Ali Fuat Cebesoy Blv. No: 32, 27090, Gaziantep, 27060, TürkiyeView Hotel Details
Grand Hotel Gaziantep
Grand Hotel GaziantepGrand Hotel GaziantepGrand Hotel Gaziantep
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Grand Hotel Gaziantep Guest Reviews

8.3/10
Very Good
24 review
Verified reviews
Location8.4
Amenities8.2
Service8.4
Cleanliness8.4
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All reviews(24)
Positive reviews(11)
Guest User
Standard Room
Stayed in Apr 2022
Family
1 review
10.0/10
Outstanding
Posted on May 6, 2022
The rooms are very clean and the hotel staff are very respectful and caring. Also very close to everywhere.
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Six416
Single Room
Stayed in Nov 2022
Business travelers
55 review
7.5/10
Posted on Dec 23, 2022
這裏的網絡不是一般的差,如果對網絡要求好的,不建議入住,一年來從沒改變
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Hassan
Single Room
Stayed in Sep 2022
Family
29 review
8.0/10
Very Good
Posted on Nov 13, 2022
Freundlich und nett
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56ertu_rul_
Stayed in Oct 2023
Travel with friends
8.0/10
Very Good
Posted on Nov 7, 2023
This is the hotel I stay at every time I go to Gaziantep. This year I stayed between July and September. Everything was fine. But I have some criticisms from the perspective of a tourism professional. Because I have been coming to this hotel regularly for 7-8 years. First of all, I would like to congratulate the restaurant chef and waiters. My criticisms, 1-The rooms (bathrooms) are starting to get old. They need renovation. 2-It is necessary to consider a more spacious and spacious hall for the breakfast room. 3- I think the SPA, which I have always been pleased with, has changed hands. It is wrong to employ young Balinese girls who do not know massage, especially for cheap labor. There is no elevator directly from the rooms to the SPA. 4-I found the restaurant inadequate when it comes to Gaziantep kebab cuisine.
Response from Property: Dear 56ertu_rul_; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.
CarolMatthews12345
Stayed in Aug 2023
Couples
6.0/10
Posted on Sep 29, 2023
Disappointing. Our room, a suite, was enormous and extremely nice but we could not get the AC to go below 27c which made it really uncomfortable. Someone would fix it and then a couple of hours later it would stop cooling again. On the other h and we couldn't get really hot water in the shower. Reception staff were helpful but the restaurant staff were unfriendly. We were surprised because we had had such amazing experiences everywhere else in Turkey.
Response from Property: Dear MATTHEWS; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.
Guest User
Stayed in Jul 2023
Other
10.0/10
Outstanding
Posted on Aug 15, 2023
It was a hotel where we were constantly staying before my pandemi .. After many years, I saw that it did not disturb its quality. Pandemi den önce devamlı kaldığımız bir oteldi..Yıllar sonra kalitesini bozmadığını görmekten mutlu oldum
Response from Property: Dear ERTUGRUL ; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep. Grand Hotel Gaziantep Yücel NAKIPOĞLU
Tarik M
Stayed in May 2024
Business travelers
10.0/10
Outstanding
Posted on May 31, 2024
Lors de mon récent séjour à l'Hôtel , j'ai été agréablement surpris par le confort et la qualité du service. Situé en ville, cet hôtel est idéal pour explorer les magasins autour à pied. Les chambres sont modernes offrent tout le nécessaire pour un séjour confortable. Le petit-déjeuner buffet, avec une variété de choix, était un excellent moyen de commencer la journée. Le personnel était toujours disponible et très serviable.
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Response from Property: Dear Tarik M_; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.
881vildanm
Stayed in Mar 2024
Family
10.0/10
Outstanding
Posted on Apr 13, 2024
Ramazan bayramı sürecinde otelde konakladık ve çok memnun kaldık.Otelin konumu çok merkezi olduğu için gezilecek turistik mekanlara ve müzelere rahat bir ulaşım sağlanıyor.Odalar temiz ve personel çok güler yüzlü.Kahvaltısı yeterli ve güzel.
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Response from Property: Değerli Misafirimiz Vildan Hanım; Görüşlerinizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Hizmetlerimizi beğeniyor olmanız bizleri son derece memnun etmiştir. Tüm ekibimiz, misafirlerimize en iyi hizmet kalitesini sunmak için çok çalışmaktadır. Sayenizde aldığımız tüm yüksek puanlar ve güzel yorumlar tüm çalışanlarımıza ulaşmakta ve her birimizi daha da başarılı olmaya desteklemektedir. Sizi en yakın zamanda tekrar misafir etmekten mutluluk duyarız. En iyi dileklerimizle... Grand Hotel Gaziantep Yücel Nakıpoğlu
Guest User
Stayed in Dec 2022
Family
10.0/10
Outstanding
Posted on Jan 31, 2023
grand otel Gaziantep icinde gerek ailece gerekse arkadaşlarimla gittiğim en konforlu mekan.yemeklerinin lezzeti,personelin tecrübesi ve güleryüzü,hijyeni tartismasiz cok çok iyi.çocuklarla da rahat edebileceğiniz bir mekan.teşekkürler grand otel safir restoran çalişanlari🤗
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Response from Property: Değerli Misafirimiz Mehtap Hanım; Görüşlerinizi paylaşmak üzere zaman ayırdığınız için teşekkür ederiz. Hizmetlerimizi beğeniyor olmanız bizleri son derece memnun etmiştir. Tüm ekibimiz, misafirlerimize en iyi hizmet kalitesini sunmak için çok çalışmaktadır. Sayenizde aldığımız tüm yüksek puanlar ve güzel yorumlar tüm çalışanlarımıza ulaşmakta ve her birimizi daha da başarılı olmaya desteklemektedir. Sizi en yakın zamanda tekrar misafir etmekten mutluluk duyarız. En iyi dileklerimizle... Grand Hotel Gaziantep Yücel Nakıpoğlu