The Alana Surabaya Reviews

Name: The Alana Surabaya
Address: Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, Indonesia, Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Overseas, Indonesia
Rating: 8.7

The Alana Surabaya

Jl. Ketintang Baru I No.10-12, Ketintang, Kec. Gayungan, Ketintang, Gayungan, Surabaya, East Java, 60231, IndonesiaSee Hotel Details

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Rooms and Guests

Guest Reviews

8.7/10

Very Good

76 review

Verified reviews

Location8.9

Amenities8.1

Service9.1

Cleanliness8.9

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All reviews(76)

Positive reviews(76)

Reviews with photos/video(19)

Friendly staff(16)

Awesome stay(15)

Clean and tidy(14)

Awesome rooms(8)

Delicious breakfast(6)

Perfect for business trips(5)

Great location(4)

Thambiah

Premier Double Room

Stayed in Nov 2024

Business travelers

5 review

8.5/10

Very Good

Posted on Jan 20, 2025

There are restaurants within walking distance from the hotel. There is also a Family Mart that you can easily get food and other bites. Breakfast is good.

Muhyi

Club Room

Stayed in Sep 2024

Business travelers

5 review

9.5/10

Amazing

Posted on Oct 24, 2024

Great hotel, nice view

ed.amd

Deluxe Twin Room

Stayed in Oct 2024

Travel with friends

15 review

8.5/10

Very Good

Posted on Nov 19, 2024

One night transit in surabaya, from bali. Hotel, near to city center by grab. Location around 30 minutes from Juanda airport.

archippo

Deluxe Double Room

Stayed in Feb 2024

Business travelers

28 review

8.5/10

Very Good

Posted on May 1, 2024

Nice hotel for bussiness trip in Surabaya, a lot of restaurants nearby

Guest User

Premier Double Room

Stayed in Jan 2025

Family

1 review

10.0/10

Outstanding

Posted on Feb 24, 2025

Good hotel and good food+Services

Prof Dr Engku Ahmad Zaki Engku Alwi Al-Aydarus

Premier Double Room

Stayed in Jun 2024

Business travelers

16 review

8.0/10

Very Good

Posted on Jul 26, 2024

Very nice hotel, the food served is very good, near to surabaya town

Darry Aprilio

Premier Double Room

Stayed in Apr 2025

Family

18 review

9.5/10

Amazing

Posted on May 30, 2025

Great experience!!!!!

worldwidewhat

Suite

Stayed in Mar 2024

Couples

7 review

8.5/10

Very Good

Posted on Apr 10, 2024

The hotel is very good and clean but seems to a staffing problem and air-conditioning issues our room was brilliant free mini bar 🍸 but to open your room door was awkward 😅 but in regards to service the breakfast was very disappointing the in black outfits seem to be busy on the phone texting while one girl was left to deal with clearing the tables and non of the foods was refilled so me my wife 4 dutchmen and an Indonesian family of 4 was left scraps of food or salad we could hear the worker giggling havinfun otherwise the place is good

Reyl

Premier Double Room

Stayed in Jul 2024

Couples

2 review

8.0/10

Very Good

Posted on Aug 24, 2024

Nice room, clean and comfortable. Friendly and helpful staff

HIDEKAZU

Premier Double Room

Stayed in Apr 2024

Business travelers

20 review

8.0/10

Very Good

Posted on May 16, 2024

good for service n very big and clean room, recomended for everyone

Nate

Premier Double Room

Stayed in Oct 2023

Family

4 review

6.5/10

Posted on Feb 11, 2024

Value for money hotel. Basic facilities are there but dont expect five stars like facilities. Breakfast was nice tho

Response from Property: Dear Mr Nate, Thank you for staying at The Alana Surabaya and for sharing your experience with us. We deeply apologize for any inconvenience you may have encountered during your stay .We take your feedback seriously and we assure you that we will address these matters with the relevant departments immediately. Our goal is to continuously improve the quality of our facilities and services to provide a more satisfying experience for our guests.Once again, we sincerely apologize for the inconvenience caused and we hope that you will give us another opportunity to serve you better on your next visit. Please rest assured that we are committed to ensuring a much more enjoyable and comfortable stay for you. Thank you for your understanding, and we look forward to welcoming you back to The Alana Surabaya in the near future. Warm regards, Management of The Alana Surabaya

ITSAR BOLO RANGKA

Premier Twin Room

Stayed in Jun 2024

Business travelers

9 review

10.0/10

Outstanding

Posted on Aug 2, 2024

excellent service and good breakfast

Anonymous User

Deluxe Double Room

Stayed in Jan 2025

Business travelers

13 review

7.5/10

Posted on Feb 16, 2025

The hotel is ok

Response from Property: Dear Sir, Thank you for taking the time to share your experiences while at The Alana Surabaya. We are very happy to hear your positive comments about our service. We hope to provide our best service on your next visit. We are waiting for your return to The Alana Surabaya. Warm regards, The Management of The Alana Surabaya

Noomi90

Premier Double Room

Stayed in Feb 2023

Business travelers

30 review

10.0/10

Outstanding

Posted on Mar 31, 2023

Great place to stay. It located near main city. Service is excellent. Hospitality is great. The breakfast have varieties which is great. Overall is great place to stay.