Days Inn by Wyndham Fuzhou Woer Reviews

Response from Property: Dear guest, thank you very much for your evaluation of our hotel. We are really sorry that the room you chose faces the street and affects you. We will continue to work hard and humbly accept your valuable suggestions. We look forward to seeing you again and wish you a pleasant journey!

Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. After receiving your feedback, the entire management of the hotel is deeply shocked and guilty! The problems you encountered, such as "noise harassment at night", "employees shirking responsibility and protecting each other", and "threats to call the police to solve them", have seriously violated our service bottom line. Now we will synchronously handle the progress and rectification commitment to you: the KTV sound source you mentioned is located in the executive dining area on the 7th floor of the hotel (formerly the internal reception area). It was indeed used for a private party of the hotel shareholders that night. From now on, we will permanently close the executive dining area and transform it into a conference room (only for use in the morning and afternoon). All windows will be equipped with double-layer soundproof glass + sealing strips. We will use this as a teaching material to carry out warning education for all employees and look forward to your visit again.

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and for your valuable comments on our services. We are deeply sorry for your unpleasant stay experience. ‌About hygiene issues‌: We have checked the room hygiene process as soon as possible and found that there are cleaning omissions. We have now conducted special training for the staff on duty and increased the frequency of daily room inspections. Regarding the mosquito problem you mentioned, the hotel has contacted a professional disinfection team for a comprehensive investigation, and will strengthen mosquito control measures in the future. ‌About employee noise issues‌: The room cleaning time was originally scheduled to start after 9:30. The noise at 8 o'clock you reported was that some employees did not comply with the standard operation. We have reiterated the work discipline to the cleaning team and required all cleaning services to be postponed until after 10 o'clock, and to keep working quietly throughout the process to avoid affecting guests' rest. Your feedback is our motivation for improvement, and I sincerely hope to have the opportunity to provide you with better service!

Response from Property: Dear guest, thank you very much for your affirmation of our hotel. We will continue to work hard and look forward to your visit again. I wish you a happy journey!

Response from Property: Dear guests, thank you for your stay and comments! We deeply regret your experience during your stay at the hotel. We are really sorry. Due to the full house the day before, some guests delayed check-out. When you checked in, we notified the floor to give you priority. Thank you for your patience. When it was not completed after 20 minutes, we immediately upgraded your room type and checked you in. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions. We hope to have the opportunity to serve you again in the future. We look forward to seeing you again!

Response from Property: Dear guests, hello! We feel guilty and sad to receive your feedback. You chose to trust us, but we made you feel disrespected due to our poor service. This is completely contrary to the original intention of the hotel to entertain guests. We solemnly apologize to you. Your blunt statement that “four-star hotel service is a slap in the face” is the most powerful spur to us. We have urgently met with the front desk team and will begin training for all employees to reshape their service awareness from today. We will also adjust the assessment mechanism and include behaviors such as "indifferent attitude" and "passing the buck" in the red line prohibitions, and violators will be held accountable. We have retrieved the surveillance footage for the specific incident you mentioned, and will re-educate the employees involved on service standards. If the rectification is ineffective, they will be transferred. Four-star hardware is just a name without sincere service. We understand that your dissatisfaction is to hope that the hotel can be better, rather than simply to blame. If you are willing, please leave your contact information in a private message. The store manager will call you personally to apologize and upgrade your room type for your next stay as a token of sincerity. If you choose not to look back, we sincerely thank you for your trust and tolerance. I wish you all the best and look forward to a warm reunion with you!

Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again!

Response from Property: Dear guest, thank you very much for your affirmation of our hotel. We will continue to work hard and look forward to your visit again. I wish you a happy journey!

Response from Property: Dear guests, thank you very much for your affirmation of our hotel. We will continue to work hard and look forward to your visit again. Wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your affirmation of our hotel. We will continue to work hard and look forward to your visit again. Wish you a pleasant journey!

Response from Property: Dear guest, thank you very much for your affirmation of our hotel. We will continue to work hard and look forward to your visit again. I wish you a happy journey!

Response from Property: Dear guests, thank you very much for your affirmation of our hotel. We will continue to work hard and look forward to your visit again. Wish you a pleasant journey!

Response from Property: Dear guests, thank you very much for your affirmation of our hotel. We will continue to work hard to let you give us a five-star praise. We look forward to your visit again and wish you a pleasant journey!