2 Chome-8-27 Daimyo, Chuo Ward, Fukuoka City, Fukuoka Prefecture, 810-0041, JapanView Hotel Details
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Hotel Monterey La Soeur Fukuoka Guest Reviews
4.4/5
Very Good
427 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(427)
Positive reviews(417)
Reviews with photos/video(96)
Easy to get around(40)
Convenient for shopping(35)
Delicious breakfast(21)
Close to metro(17)
Strange smell in room(10)
Friendly front desk staff(9)
Highly recommended(8)
Well designed(8)
Negative reviews(10)
E Huang
Triple Room
Stayed in Nov 2024
Family
8 review
3.0/5
Posted on Dec 14, 2024
I posted earlier because i have already booked 2 nights before and 2 nights after my drive in Kyushu and UNFORTUNATELY chosen this hotel as my base in Fuk. BIGGEST mistake of my entire trip. In summary, while the location is excellent, the rooms for 2 adults and 1 child are tiny with no space to unpack and pack luggage. They only hv heater for winter and makes the room super stuffy to sleep. We ended up opening the window to the massive street noises the entire night. The 4 nights of sleep were torturous and we didnt rest well. Worst hotel in my entire kyushu trip. I couldnt change rooms, as expected, because they claimed all rooms are fully booked. Such a disappointment and i should have spent my money on other hotels in Fuk. My entire holiday is ruined because of the lack of sleep. The beds are hard and forget abt wearing their yukatas as they are super stiff like starch. Please read my review and look at my photo before deciding on this hotel. I was misled by all the other glowing reviews.
Response from Property: Thank you very much for staying at Hotel Monterey La Soeur Fukuoka.Also, I would like to thank you again for your valuable feedback."During your stay, we sincerely apologize for causing you inconvenience regarding the air conditioning system, the noise around the area, the hardness of the bed, and the size of the room."We will take your feedback seriously and make every effort to improve your comfort in the future.It is a very selfish request, but I would appreciate it if you could give me a chance to make up for it next time.We sincerely apologize for the inconvenience caused to our guests even though you chose our hotel from among many hotels.Hotel Monterey La Soeur FukuokaFront Nakayama
Fujisoh
Standard Double Room
Stayed in Oct 2024
Couples
8 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Had a pleasant stay. Everything was perfect from concierge handling my car to be auto parked in hotel to greetings and responding to our needs. The bed was comfort and we were most glad to be given a free upgrade to a higher floor. Thank you so much.
Response from Property: Thank you very much for staying at Hotel Monterey La Soeur Fukuoka.Also, I would like to thank you again for your valuable feedback.We are very pleased to hear that you were satisfied during your stay.Based on what you have said to us, we will continue to strive to improve our service so that our customers can be more satisfied.We would appreciate it if you could stay at our hotel when you visit Fukuoka again.We look forward to seeing you again with all our staff.Hotel Monterey La Soeur FukuokaFront Nakayama
Norah Bone
Standard Double Room
Stayed in Aug 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Good location, good service, very clean, lots of restaurants nearby, close to shopping centre, highly recommended
Response from Property: Thank you very much for staying us and also leaving the review.We are glad to receive your compliment.If you have a chance to come Fukuoka, we look forward to seeing you again.Hotel Monterey La*Soeur FukuokaKishimoto
suet._.suet
Standard Twin Room
Stayed in Jul 2024
Family
3 review
4.2/5
Very Good
Posted on Aug 29, 2024
There are many shopping centres as well as restaurants nearby, so it’s rather convenient for having food.
Response from Property: Thank you very much for staying at Hotel Monterey La Soeur Fukuoka. I would like to thank you again for your feedback. Our hotel is located near the downtown area, so it is located in a very comfortable place for sightseeing and business, and we have received favorable reviews from our customers. We will continue to work hard to improve our service by encouraging our customers to say what they have said to us and aiming for a hotel that will make our customers more satisfied. We would appreciate it if you could order us to stay at our hotel when you visit us again. We look forward to seeing you again with all our staff. Kishimoto
Guest User
Standard Double Room
Stayed in Oct 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Nov 27, 2024
good nice
Response from Property: Thank you very much for staying us and also leaving the review.We are glad to receive your compliment.If you have a chance to come Fukuoka, we look forward to seeing you again.Hotel Monterey La*Soeur FukuokaKishimoto
Guest User
Triple Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 10, 2024
The best hotel in Tenjin , clean and good quality room , good service , highly recommend,near Tenjin station and department store such as mina tenjin parco,amu plaza and 7-11 at first floor love this hotel
Response from Property: Thank you for staying at Monterella Sur Fukuoka among the many hotels.Also, thank you again for your valuable feedback despite your busy schedule. Our hotel is located near the nearest subway and downtown area, so it is located in a very comfortable place for sightseeing and business. We will continue to strive to improve our service with the aim of becoming a hotel that will make our customers more satisfied with what you have said.We look forward to serving you again.Front Hirai
Guest User
Standard Twin Room
Stayed in Sep 2024
Family
4 review
3.7/5
Posted on Nov 6, 2024
Location is away from Nagasaki JR station but it nears Glover Garden. Service is good and room is clean.
Response from Property: Thank you very much for staying at Hotel Monterey La Soeur Fukuoka.I would also like to thank you again for your valuable feedback.Based on what you have said, we will continue to strive to improve our service so that many customers will be satisfied.We would appreciate it if you could stay at our hotel when you come near us again.We look forward to seeing you again with all our staff.Hotel Monterey La Soeur FukuokaFront Nakayama
Jyyl
Standard Twin Room
Stayed in Sep 2024
Family
2 review
4.0/5
Very Good
Posted on Oct 8, 2024
Cosy little room with really comfortable beds. Less than 10 minutes walk from Tenjin station and the underground mall. Amazing parking service from the gentleman manning the carpark. Overall, good for short stay.
Response from Property: Thank you very much for using our hotel.Thank you again for taking the time to post your review.We have received similar feedback from other guests regarding access, and it is something we are proud of.We are also pleased to receive your positive comments regarding our hotel rooms and parking staff.The hotel is also working hard every day to ensure that our guests have a comfortable stay.We hope you will use our hotel again if you have the opportunity.All our staff are looking forward to seeing you.Hotel Monterey La Soeur Fukuoka front/hanada
Taurus
Standard Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
A basic small room which is meant for rest and sleep. The pillows are kind of soft. But this hotel is situated very conveniently to Tenjin subway and the major shopping centers like Parco, Daimaru etc.
Response from Property: Thank you very much for staying at Hotel Monterey La Soeur Fukuoka.We would also like to thank you for sharing your feedback.We will continue to use customer feedback to strive to improve our services, aiming to provide an even more comfortable stay at our hotel.We look forward to welcoming you back soon.Front desk Oshin
Anita
Standard Twin Room
Stayed in May 2024
Family
29 review
4.7/5
Amazing
Posted on Jun 17, 2024
This is the second time I have stayed at this hotel and this hotel is very clean in the middle of the city, the service is good, very satisfying. Breakfast yummy Thanks
Response from Property: Thank you very much for staying at our hotel this time.Also, thank you very much for your valuable feedback despite your busy schedule.I'm really happy to stay here for the second time.I am very honored to hear that you were satisfied with your breakfast.We will continue to strive to improve our service to satisfy our customers.I would be happy if you could stay at our hotel when you come to Fukuoka again.We look forward to the day when we can meet our customers again.Hotel Monterey La Soeur FukuokaFront Nakayama
Kingkarn Eamranond
Standard Double Room
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Staff is very nice. There is a free louge for cofee and tea during 7.00 AM - 24.00 PM. We could leave a luggage during our short trip to other city for 5 days without any charge.
Response from Property: Thank you very much for staying us and also leaving the review.We are glad to receive your compliment.If you have a chance to come Fukuoka, we look forward to seeing you again.Hotel Monterey La*Soeur FukuokaKishimoto
Heng Chi Aaran
Triple Room
Stayed in Feb 2024
Family
7 review
3.7/5
Posted on Apr 3, 2024
Location is wonderful.
Very close to Tenjin station.
A lot of activities around.
There’s a 7-11 right below the hotel.
But room is overall small. The bathroom has a smell too.
Response from Property: Thank you very much for staying us and also leaving the review.I am terribly sorry that we made you uncomfortable by the room cleaning. We will make sure that it won’t be happened.I'm sorry to bother you, but I would appreciate it if you could give me another chance to make up for it next time. We are looking forward to seeing you again.Hotel Monterey La Soeur FukuokaKishimoto
Guest User
Corner Twin Room
Stayed in Dec 2023
Family
2 review
4.5/5
Great
Posted on Jan 9, 2024
Excellent service! I made a mistake in stating our requests for 2A1C, as our boy was fifteen. Yet, while checking into the fully booked hotel, the reception managed to help us solve that. Kudos to the management and excellent service. Breakfast was excellent, too! Will definitely come back on our next visit.
Response from Property: Thank you very much for staying at Hotel Montrella Sur Fukuoka.I am also very happy to hear compliments from the front desk staff.We will continue to aim for hotels and services where our guests can stay comfortably.We look forward to your continued patronage.Front Higuchi
Guest User
Standard Double Room
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The room was spacious enough to open the luggage, Location is really good, Staff is kind.
I want to visit this hotel again.
Response from Property: Thank you very much for staying at our hotel.Thank you again for your valuable feedback despite your busy schedule.It is a great honor to hear compliments about the staff.In order to provide more satisfactory service to our customers in the future, all staff members will strive to improve their service.We would appreciate it if you could come to our hotel when you visit Fukuoka again.We look forward to your next visit.Reception Nakayama
choi leung
Standard Double Room
Stayed in Feb 2024
Couples
11 review
4.0/5
Very Good
Posted on Apr 6, 2024
very good location for shopping and dinning. but the room is too small
Response from Property: Thank you very much for staying us and also leaving the review.We apologize for the inconvenience caused regarding the size of your room. We will make it a future task and make efforts to improve it.If you have a chance to visit Fukuoka, we look forward to seeing you again.Hotel Monterey La*Soeur FukuokaKishimoto