Avani Frankfurt City Hotel

Avani Frankfurt City Hotel Reviews

Avani Frankfurt City Hotel

Vilbeler Strasse 2, Frankfurt, 60313, GermanySee Hotel Details
Avani Frankfurt City Hotel
Avani Frankfurt City HotelAvani Frankfurt City HotelAvani Frankfurt City Hotel
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1 night

Guest Reviews

9.0/10
Great
71 review
Verified reviews
Location9.3
Amenities8.9
Service8.6
Cleanliness9.3
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All reviews(71)
Positive reviews(66)
Reviews with photos/video(12)
Awesome stay(14)
Awesome rooms(12)
Clean and tidy(8)
Friendly host(8)
Near shopping area(6)
Convenient location(6)
Delicious breakfast(4)
Negative reviews(5)
Guest User
Deluxe Double
Stayed in Apr 2025
Business traveler
2 review
4.5/10
Posted on Jun 5, 2025
Horrible experience. Leftover food rotten in the room and what was worse is one of the management staff tried to shift the blame on us. When found the rotting food with another staff member, a mere compensation of buffet for dinner at their restaurant was offered. The rest of the staff were nice and friendly though.
Response from Property: Dear guest,We extremely apologize for the negative experience you had at Avani Frankfurt City Hotel.We want to assure you that this is not our standard and that a thorough investigation and training for the cleaning team has already been implemented.We would like to clarify that, our colleague went to check the coffee machine and the kettle as you mentioned that the smell was coming from these two items. By having cheeses in the mini bar, she may have thought that the strong smell could be coming from these products which normally have a stronger smell.We are sorry for the misunderstanding. It was never our intention to offend you. We would be delighted to welcome you back and this time we will make sure that your stay is completely satisfactory.Kind regards,Marta Leal- Guest Relations Manager
CL SG
Standard Double
Stayed in Mar 2025
Couple
4 review
8.0/10
Very Good
Posted on Apr 30, 2025
Hotel location was well-located with several restaurants nearby, a supermarket around 3mins walk away, and around 10mins walk away from Frankfurt Cathedral. The room was spacious, well-furnished with the necessary amenities & toiletries. The bed and sheets were clean and comfortable, and the aircon & wifi connection is good too. There is elevator and carpark in this hotel as well. The check-in staff was friendly and helpful. Unfortunately, upon our arrival there were quite a few groups of people waiting to check-in. As there were only 2 check-in personnel at the front desk, we had to wait around 15mins for check-in. Aside from that, we had an overall pleasant stay.
Response from Property: Dear CL SG,It's wonderful to hear that you found our hotel's location to be convenient and that you appreciated the spaciousness and cleanliness of your room. We're also pleased to know that our staff made a positive impression on you with their friendliness and helpfulness.We understand that waiting to check-in can be a bit frustrating, especially after a long journey. Your feedback is invaluable and we will certainly take note of your experience. Our goal is to ensure a seamless arrival and departure for all our guests.We're delighted that you had an overall pleasant stay with us and we look forward to serving you again on your next visit to Frankfurt.Best regards.Marta LealGuest Relations Manager
Thanh Hien
Standard Double
Stayed in Apr 2025
Business traveler
17 review
10/10
Outstanding
Posted on Jun 1, 2025
All is good
Response from Property: Dear Thanh Hien,It is wonderful to hear that your experience was positive. Thank you for sharing your thoughts, and we hope to welcome you back in the future.MartaRodriguez LealAvani Frankfurt City
JP name
Standard Double
Stayed in Nov 2024
Family
3 review
9.5/10
Amazing
Posted on Dec 6, 2024
Good location and service Near many delicious restaurants and shopping mall 400 m walk to station U&S easy to drag the suitcase
Widarti
Superior Double Room
Stayed in Oct 2024
Couple
16 review
10/10
Outstanding
Posted on Feb 6, 2025
Hotel was nice and very near to the train station, i was here to attend an exhibition, the staff also super friendly and helpful, next time when i came here again will definitely stay in this hotel again, thanks!!
Response from Property: Dear Widarti,thank you for your wonderful review! We are thrilled that you enjoyed our convenient location near the train station and that our staff made your stay even more enjoyable. We look forward to welcoming you back for your next trip! Best regards,Daniela - Guest Relations Avani Frankfurt City Hotel
Guest User
Standard Double
Stayed in May 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 5, 2025
Hotel was clean but parking was expensive. Would come back again though as we enjoyed it.
Response from Property: Dear Guest,It's delightful to know that you enjoyed your stay at our hotel. We take pride in maintaining the cleanliness of our facilities for the comfort of our guests. Regarding the parking fees, we understand that it may seem high. Please know that our prices are set considering the security and convenience we offer in our parking facilities. We're thrilled to hear that despite this, you would consider returning. We look forward to welcoming you back to our hotel in the future.MartaRodriguez LealAvani Frankfurt City
Guest User
Standard Double
Stayed in Mar 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Apr 20, 2025
Its a wonderful location, service was great! 15 mind walk to Bornhiem area, has lots if local cafe and shops.
CHUN KIT
Standard Single
Stayed in Mar 2025
Solo traveler
12 review
10/10
Outstanding
Posted on Apr 12, 2025
The hotel is really convenient for people visiting Frankfurt. Having a nice and clean room. The staff is nice and help me to check-in even I arrived early than the check-in time. I will be back if I come back to Frankfurt
Wolf Alvaro
Standard Double
Stayed in Mar 2025
Solo traveler
12 review
10/10
Outstanding
Posted on Apr 11, 2025
Great Location, quite a busy place, and travelers should be aware that sometimes you can not check in earlier than the advertised times. 
Jidapa “Jill” Niladhanadhon
Standard Double
Stayed in Feb 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Mar 17, 2025
Great location - near to restaurants and shopping place. Room was good but will be better if air con can adjust the cooling.
Response from Property: Dear Jidapa,Your review is greatly appreciated. It's delightful to hear that our location served you well, offering easy access to nearby restaurants and shopping places. We're glad you found our rooms to your liking. On the matter of the air conditioning, we acknowledge your comment and it's our constant endeavor to ensure our guests are comfortable throughout their stay. We appreciate you bringing this to our attention.We hope to welcome you back to our hotel, and aim to make your next stay even more enjoyable. Best Regards.MartaRodriguez LealAvani Frankfurt City
Guest User
Standard Double
Stayed in Jan 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Feb 15, 2025
I stayed there for 3 nights ..I really appreciate the staff his name Alex , he’s so helpful . The hotel located good location and so convenient
Response from Property: Thank you for your feedback! We're thrilled to hear that you enjoyed your 3-night stay with us. It's wonderful to know that Alex made a positive impression with his helpfulness. We take pride in our team's dedication to providing excellent service. We're also glad that you found our location convenient. We hope to welcome you back soon for another great experience! Daniela - Guest relations Avani Frankfurt City Hotel
Faye
Standard Double
Stayed in Dec 2024
Couple
20 review
9.0/10
Great
Posted on Jan 4, 2025
Good location, easy to explore the city and travel to the airport and train station. Good size room, comfy bed, decent shower. In room coffee was good and exercise mat in room was a nice touch. Quiet room and good sleep.
Response from Property: Dear Faye,Thank you so much for your wonderful feedback and for the 4.5 out of 5 rating! We’re delighted to hear that you enjoyed our location, which made it easy for you to explore the city and travel to the airport and train station. We’re also glad you found the room comfortable, with the comfy bed, decent shower, and the nice touch of the exercise mat. It’s great to know that the coffee in the room and the quiet atmosphere contributed to a good night’s sleep. We truly appreciate your kind words and hope to welcome you back soon!Daniela - Guest Relations
Samasal
Standard Double
Stayed in Jun 2025
Family
6 review
9.0/10
Great
Posted on Jul 14, 2025
Well- located and comfortable stay in Frankfurt.
Response from Property: Dear Samasal,We are more than happy to know that your stay was very pleasant and that you like the location of the hotel.We look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager
Milin Limvipuwat
Standard Double
Stayed in Oct 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Dec 14, 2024
Love the hotel location, easy access to the city center with restaurants and bars around. The room is modern and clean with good facilities. You can find a hairdryer, clothes streamer, coffee maker, water boiler and other useful stuff. The toiletries are surprisingly good quality and I'll give 4.5 points. The staff are also friendly and attentive. I will definitely come back to Avani for my next stay in frankfurt.
farah fleury
Standard Double
Stayed in Jan 2025
Traveling with friends
23 review
7.5/10
Posted on Feb 26, 2025
Location 2 min walk to kobstablewache metro & zeil shopping street
Response from Property: Dear Farah fleury,Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We appreciate your positive comments regarding the location of the hotel. It is my real hope that you choose to create more memories with us whenever your travels bring you back to Frankfurt. With kind regards,Daniela - Guest Relations