Leonardo Hotel Frankfurt City Center

Leonardo Hotel Frankfurt City Center Reviews

Leonardo Hotel Frankfurt City Center

Münchener Str. 59, Frankfurt, 60329, GermanyView Hotel Details
Leonardo Hotel Frankfurt City Center
Leonardo Hotel Frankfurt City CenterLeonardo Hotel Frankfurt City CenterLeonardo Hotel Frankfurt City Center
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Leonardo Hotel Frankfurt City Center Guest Reviews

8.4/10
Very Good
71 review
Verified reviews
Location8.2
Amenities8.1
Service8.5
Cleanliness8.9
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All reviews(71)
Positive reviews(65)
Reviews with photos/video(15)
Easy to get around(18)
Convenient location(17)
Awesome rooms(16)
Close to train station(16)
Clean and tidy(13)
Awesome stay(10)
Friendly staff(10)
Negative reviews(6)
Guest User
Single Room
Stayed in Feb 2025
Business travelers
11 review
7.5/10
Posted on Mar 28, 2025
Location…we will not stay in that area again - not safety at all. Rooms are ok, good that room was always cleaned - thanks to housekeeping team. Cold in rooms if it’s cold outside. Breakfast is limited, but good enough
Response from Property: Dear Guest,we are sorry to hear that you were unable to fully enjoy your stay with us. Your safety and well-being are of the utmost importance to us at the Leonardo Hotel Frankfurt City Center. However, we are pleased that you appreciated the cleanliness of our rooms. Our housekeeping team always does an excellent job to provide our guests with a pleasant experience.We take your feedback regarding the temperature in the rooms seriously and will discuss this internally. At breakfast, we strive to offer a variety of options to meet the different needs and preferences of our guests.We hope to welcome you again in the future despite your concerns. Yours sincerely,Leonardo Team
Guest User
Comfort Room
Stayed in Dec 2024
Couples
9 review
9.0/10
Great
Posted on Jan 24, 2025
Frankfurt hbf has tons of homeless, *******, dealers on the street. Police are patrolling randomly. If you travel alone, need to be extra careful. Hotel is nice and big. Staff are nice. Close to train station.
Response from Property: Dear Guest,We are very pleased to hear that you found our hotel and our staff to be pleasant. Your safety and well-being are very important to us and we hope that, despite the circumstances, you had a pleasant stay with us.We hope to welcome you back to the Leonardo Hotel Frankfurt City Center soon.Best regards,Leonardo Team
Guest User
Comfort Room
Stayed in Aug 2024
Business travelers
1 review
8.0/10
Very Good
Posted on Sep 6, 2024
The location is super convenient if you are travelling by train to Frankfurt. The room is clean and reasonably quiet. You have to be aware of the kind of neighborhood near the main train station of a big city though.
Response from Property: Dear guest,We are very pleased to read that you appreciate our central location and the cleanliness of our rooms. We take note of your comments about the surrounding area and would like to say that our guests generally appreciate the diversity and liveliness of the city of Frankfurt. We hope to welcome you again soon.With kind regards,Leonardo Team
rcwl9
Comfort Room
Stayed in Jul 2024
Travel with friends
11 review
8.5/10
Very Good
Posted on Sep 26, 2024
Great location near central railway station and overall pleasant stay.
Response from Property: Dear Guest,It's delightful to hear that you found our location to be convenient and your stay enjoyable. We believe that a prime location and a gratifying accommodation experience form the cornerstone of a great hotel stay. Your positive words affirm the effort we put into making our guests' experience memorable.We would love to have the opportunity to welcome you back in the future.Best regards,Leonardo Team
Adam
Single Room
Stayed in Sep 2024
Solo travelers
1 review
4.5/10
Posted on Oct 30, 2024
Well the only merit is the location.
Response from Property: Dear Guest,it is important to us that you have a pleasant stay at our hotel and we are sorry to hear that only our central location met your expectations. We are continuously working to improve our services and hope that we can offer you an all-round satisfying experience on your next visit to Frankfurt. With kind regards,Leonardo Team
Mendudu
Single Room
Stayed in May 2023
Business travelers
24 review
10.0/10
Outstanding
Posted on Jul 4, 2023
Close Frankfurt main hbf,very suitable for foreigner ,location easy to find also when you back to airport are close as well, not so bad!
Response from Property: Dear Guest,We are pleased to hear that you found our a great value for travelers visiting us from abroad. We hope you enjoyed your stay with us and look forward to welcoming you back to our hotel in the future.With kind regards,Leonardo Team
Charo
Comfort Room
Stayed in May 2023
Family
2 review
10.0/10
Outstanding
Posted on Jun 19, 2023
Nice hotel
Response from Property: Sehr geehrter Gast,Es freut uns zu hören, dass Sie unser Hotel schön finden. Unser Ziel ist es, jedem Gast einen angenehmen und erinnerungswürdigen Aufenthalt zu bieten. Ihre positive Rückmeldung ist eine schöne Bestätigung dafür.Mit freundlichen Grüßen,Leonardo Team
Guest User
Comfort Room
Stayed in Aug 2024
Business travelers
2 review
10.0/10
Outstanding
Posted on Oct 3, 2024
Super !
Response from Property: Dear Guest,It's a delight to hear that your experience with us was "super"! Your feedback is invaluable to us. We aim to provide our guests with exceptional service and it seems we hit the mark for you. We look forward to welcoming you back on your next visit.Best Wishes,Leonardo Team
Guest User
Single Room
Stayed in Dec 2022
Solo travelers
17 review
7.5/10
Posted on Feb 8, 2023
Everything according to description. Very polite receptionists.
Response from Property: Dear Guest,how nice to hear that your stay at our hotel met your expectations and that you appreciated our service at reception. Your positive feedback is a great pleasure and motivation for us. With kind regards,Leonardo Team
Huanqiulvxingdepipiwei
Comfort Room
Stayed in Jan 2025
Family
49 review
8.0/10
Very Good
Posted on Feb 5, 2025
Disadvantages: The room is a bit cold, and it is a bit crowded for two adults and one child to sleep in. The quilt is also very thin. The room has a musty smell. Advantages: It is very close to the train station, and it is the best choice for waking up early to catch the train.
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Response from Property: Dear guest, we are glad that you like the location of the Leonardo Hotel Frankfurt City Center. Our central location is truly ideal for our traveling guests. However, we regret that you were not completely satisfied with the room facilities. Our goal is to make every guest feel comfortable in our venue and we take your feedback very seriously. We look forward to welcoming you again in the future at the Leonardo Hotel Frankfurt City Center. Best regards, Leonardo Team
UiamLife
Comfort Room
Stayed in Dec 2024
Travel with friends
1 review
7.5/10
Posted on Jan 28, 2025
I used a double room. The facilities are spacious and clean for a double room. The elevator is old-fashioned, so the door opens and you have to open the door yourself! There is soap provided, but there is no soapㅠㅠ I recommend bringing your own toiletries. The room I used was at the end, so the wifi didn't work well :(
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Response from Property: Dear Guest,thank you for staying at the Leonardo Hotel Frankfurt City Center and for sharing your thoughts on your stay. We are pleased to hear that you appreciated the spaciousness and cleanliness of your room.We are sorry to hear that you had difficulties with the Wi-Fi and that certain aspects of your stay did not meet your expectations. Your feedback is very valuable and helps us to constantly improve our service. We hope to welcome you back soon and offer you an even better experience. Yours sincerely,Your Leonardo Team
Guest User
Comfort Room
Stayed in Nov 2024
Business travelers
3 review
8.5/10
Very Good
Posted on Dec 26, 2024
The room is clean, safe and reliable, but it is a bit noisy near the elevator. The breakfast is OK and the front desk service is good. The location is convenient, right in front of the train station, a good choice for transfers.
Original TextTranslated by Google
Response from Property: Dear Customer We are delighted to hear that you appreciated the cleanliness of our rooms, reliable service and our excellent location in front of the train station. It's a pity that you heard the noise near the elevator. Our goal at the Leonardo Hotel Frankfurt City Center is to provide our guests with a comfortable and quiet stay. We appreciate your feedback and see it as an opportunity to further improve our services. We look forward to your visit again. Best regards, Team Leonardo
Guest User
Single Room
Stayed in Oct 2024
Solo travelers
3 review
5.5/10
Posted on Nov 3, 2024
The price is great. The room is small as expected, no problem, after all, it is cheap. There is a disco next to it, which is quiet until 5 am. The breakfast is good. The air conditioner in the room does not work.
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Response from Property: Dear customer we are glad that you were satisfied with our value for money and breakfast. We are sorry to inform you that the size of the room and the air conditioning have caused you any inconvenience. Our main goal is to provide our guests with a pleasant stay and we continually strive to improve our services. Your feedback helps us review and improve the service where necessary. We hope you will visit the Leonardo Hotel Frankfurt City Center again. Sincere regards
FONG IAN
Comfort Room
Stayed in Sep 2024
Travel with friends
4 review
7.0/10
Posted on Nov 11, 2024
The room is quite big, you can open three large suitcases at the same time, and the bathroom is also very spacious, but it is not suitable for families with children. The area around the hotel is quite chaotic, but there are also police stationed there.
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Response from Property: Dear guest, we are very pleased that you appreciated our rooms and their size. Our rooms are indeed spacious to ensure guest comfort. We take your feedback seriously and will keep a record of your concerns about families with children. We hope you will visit the Leonardo Hotel Frankfurt City Center again soon. Best regards, Team Leonardo
Guest User
Comfort Room
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 22, 2025
We stayed there from April 19th to 20th, 2025. Upon checking in at 9 p.m., we were told that there was no reservation for two adults and one child—only for two adults—even though I had a corresponding confirmation from trip.com. They said (rather rudely and snippily) that nothing could be done, there were no extra beds available, and everything was sold out. So we decided to let our 11-year-old daughter sleep in our bed. Upon entering the room, however, we discovered that there was indeed a sofa that could be converted into a bed with a simple movement of the hand. When we returned to the hotel after dinner around 11:45 p.m., there was a different person at the reception. We asked her if we could at least get a blanket for our daughter. The extremely friendly lady gave us not only a blanket, but also a sheet for the sofa, pillows, and hand and bath towels. She also gave us expert advice on where we could get toiletries for my wife late at night. Other than that, everything was fine: The hotel is functional, extremely quiet (despite the surroundings), and spotlessly clean.
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