Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch)

Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch) Reviews

Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch)

100 Meters Northwest of the Intersection of Xiqiao Avenue and Baiyun Road, Nanhai District, Foshan, Guangdong, ChinaView Hotel Details
Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch)
Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch)Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch)Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch)
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Foshan Di'en Hotel (Guangdong Eternal Love Xiqiao Mountain Branch) Guest Reviews

4.5/5
Good
362 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(362)
Positive reviews(343)
Reviews with photos/video(84)
Well decorated(25)
Luxurious(16)
Friendly front desk staff(16)
Close to scenic area(10)
Convenient parking(9)
Tasty food(8)
Perfect for kids(6)
Great swimming pool(4)
Negative reviews(19)
Luciano
Mary Garden-View Double Bed Room (Smart Sensing)
Stayed in Aug 2024
Business travelers
97 review
4.2/5
Very Good
Posted on Oct 2, 2024
The hotel is nice, and staff attention is great (Foshan hospitality is amazing ). 3 small things bothered me and showed miss a Manager that understands the hotel run up. 1. Shower gel and shampoo are watery. In the end, the guest uses more than necessary due to those diluted amenities (instead of a botle, an individual 30ml shower bath and shampoo would be better. 2.same thing for the soy sauce in breakfast, watery and flavorless. As I wrote, 2 small cheap details to improve guest experience.
Response from Property: 尊敬的賓客:非常感謝您對我們酒店的整體好評以及對佛山熱情好客的認可。對於您提到的三個問題,我們深表歉意,並十分重視您的反饋。關於沐浴露和洗髮水的問題,我們會立即檢查產品質量,考慮採用更合適的包裝和產品,以確保客人有更好的使用體驗。同時,我們也會加強對客用品的質量把控,避免類似情況再次發生。對於早餐醬油的問題,我們會馬上與餐飲部門溝通,調整醬油的品質,增加其風味,為客人提供更美味的早餐選擇。我們一直致力於不斷提升服務品質和客人體驗,您的反饋是我們進步的動力。再次感謝您的寶貴意見,期待您的下次光臨。
Anonymous007
Wonderful City-View Double Bed Room
Stayed in May 2023
Business travelers
26 review
5.0/5
Outstanding
Posted on Jun 27, 2023
Great Hotel! Convenient Location, nice rooms and friendly staff. Highly Recommended.
Response from Property: (Fresco works by Italian painter, Art Palace Hotel)Dear guests: thank you for choosing to stay in the Dien Hotel, we are honored to be able to serve you, your satisfaction is our pursuit of power! Dien Hotel has prepared a variety of different layout of rooms for different guests to choose, I hope our sincere service can bring you a more pleasant experience.
CantonYx
Mary Garden View Twin Room (Intelligent Sensing)
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
As a local, this is the hotel I personally recommend the most in Xiqiao. It is cost-effective. Facilities: Intelligent Sanitation: Clean and tidy Environment: Comfortable environment, good hotel Service: Polite reception from front desk staff
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Response from Property: (Italian painters worked hard to create murals, Xiqiao art palace-level hotel) Dear guests: Thank you for choosing to stay at Di'en. We are honored to serve you. Your satisfaction is our motivation! The hotel decoration is designed by foreign painters and is full of artistic atmosphere. We hope that our sincere service can bring you a more comfortable experience. We look forward to your visit again. I wish you and your family a happy life, happiness, and all you wish for!
Anonymous User
Mary Garden View Twin Room (Intelligent Sensing)
Stayed in Jan 2024
Family
56 review
5.0/5
Outstanding
Posted on Feb 29, 2024
Facilities: OK Hygiene: OK Environment: OK Service: OK There is a teahouse on the second floor. The food is good and the portions are generous. The hotel is in a magnificent style. In my son's words, it is a five-star luxury decoration.
Original TextTranslated by Google
Response from Property: (Italian painters worked hard to create murals, Xiqiao art palace-level hotel) Dear guests: Thank you for choosing to stay at Di'en. We are honored to serve you. Your satisfaction is our motivation! The hotel decoration is designed by foreign painters and is full of artistic atmosphere. We hope that our sincere service can bring you a more comfortable experience. We look forward to your visit again. I wish you and your family a happy life, happiness, and all you wish for!
Guest User
Suite - 1-Bedroom (Bathtub)
Stayed in Jan 2024
Travel with friends
3 review
3.2/5
Posted on Feb 17, 2024
The hotel room is spacious, but I booked a half-window room and couldn't see the scenery outside! There are too few types of breakfast, it is recommended to add some types! The overall living experience is average!
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Response from Property: Dear guest: Hello! We are glad that you have chosen to stay at the Di'en Hotel. We are deeply sorry that you did not have a comfortable stay experience during this stay. We are also very grateful for your valuable comments and suggestions for our work. We will make timely improvements and strive to optimize. We hope that the next stay will bring you a comfortable experience. We look forward to your visit again!
愛旅遊的小妹
Royal Qiaoshan Scenic View Double Bed Room (Smart Sensing)
Stayed in Dec 2023
Couples
38 review
5.0/5
Outstanding
Posted on Jan 7, 2024
I have stayed here many times and the room is very clean. The hotel staff also gave me a check-in dessert, which was very delicious. I will continue to stay here next time. 
Original TextTranslated by Google
Response from Property: (Italian painters worked hard to create murals, Xiqiao art palace-level hotel) Dear guests: We are very glad that you chose to stay at Di'en Hotel. Your satisfaction is our greatest motivation. Di'en is committed to providing you with a cordial and thoughtful stay experience. All the hotel staff sincerely look forward to your visit again!
Venusli
Royal Qiaoshan Scenic View Twin Room (Smart Sensing)
Stayed in Nov 2023
Family
21 review
5.0/5
Outstanding
Posted on Jan 2, 2024
I booked the wrong hotel and checked into this hotel by mistake after being introduced by other local hotel managers. The hotel is very new, clean and well-decorated. The lady at the front desk who checked in was very efficient. She took out the key card in a few minutes. The room is high-end and has unexpected surprises. The collection is comfortable. The room is quiet and the view is Kaiyang. It is really a very cost-effective hotel, although it is far away. Tingyin Lake, but driving is also very convenient. The only thing that needs to be improved is the breakfast time, which is only from 7 am to 9 am every day, which really makes getting up in the morning a little stressful!
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Response from Property: (It feels like being in a gallery-style hotel abroad, a must-go for checking in) Thank you very much for choosing to stay at Di'en and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. We will give feedback to the corresponding department during breakfast time. Thank you for your suggestions! Di'en is committed to providing you with a cordial and thoughtful stay experience, and sincerely looks forward to your visit again! PS: Tingyin Lake is only beautiful when you go there at night~ It's only three minutes away by car
Guest User
Mary Garden View Twin Room (Intelligent Sensing)
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 27, 2023
My family went to Xiqiao Mountain for a trip. After being introduced by a friend, we chose Di'en to stay. First of all, it is very close to Xiqiao Mountain/Guanxin Town/Tingyin Lake. You can walk there slowly as exercise, or drive there in a few minutes. It can be reached by a straight road. The decoration of the hotel is very similar to the Ritz-Carlton in Guangzhou. I asked the staff and found out that they were designed by the same person! Everywhere reveals luxury and European style. The point is that the murals in his house are really great! Any photos taken at random are great! At the same time, I also thank the staff for the upgrade. I will definitely come again next time!
Original TextTranslated by Google
Response from Property: (Italian painters worked hard to create murals, Xiqiao art palace-level hotel) Dear guests: Thank you for choosing to stay at Di'en. We are honored to serve you. Your satisfaction is our motivation! The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience.
Yuanyuandegaoduanlvyoushenghuo
Wonderful City-View Twin Room
Stayed in Sep 2023
Family
20 review
2.5/5
Posted on Oct 31, 2023
Let me start with the most unsatisfactory aspects: the service attitude of the front desk + only two bottles of water are provided to guests, and if a third bottle is needed, it will be charged. I have stayed in so many hotels, but I have never seen such a stingy one 😂😂😂 + the promised afternoon tea was actually told to be used on the same day, and I checked in at night 😂😂😂😂😂 We didn't eat breakfast either 😂😂 Let's talk about the satisfactory aspects: the hotel room is relatively clean. It is a four-star hotel, and the hygiene is still worthy of this title. But the service attitude does not include some of the hotel rights provided to guests by normal hotels.
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Response from Property: (Photographing and checking in in the gallery style, as if you are on vacation abroad) Dear guests, hello! Thank you very much for choosing to stay at Dien. Mineral water is charged, but we have applied for it to be given to you for free! Dien prefers to serve guests in a humanized way. In addition, we have written the use time period of the afternoon tea in the usage rules, which is displayed when booking. Please read the usage details of the room products carefully. If you encounter any related problems during your stay, you can report them to the front desk in time. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Dien is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again!
Anonymous User
Mary Garden View Twin Room (Intelligent Sensing)
Stayed in Mar 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on May 9, 2024
Hygiene: Clean and in place, Facilities: Complete, the second floor is popular, delicious, and has discounted dim sum. It only lacks a boutique convenience store or Meiyijia at the door. It is not very convenient to buy food and emergency supplies at night. Environment: European style decoration, very good, single building, no interference Service: The front desk service is good, and I will recommend friends to stay.
Original TextTranslated by Google
Response from Property: (Italian painters worked hard to create murals, Xiqiao art palace-level hotel) Dear guests: Thank you for choosing to stay at Di'en. We are honored to serve you. Your satisfaction is our motivation! The hotel decoration is designed by foreign painters and is full of artistic atmosphere. We hope that our sincere service can bring you a more comfortable experience. We look forward to your visit again. I wish you and your family a happy life, happiness, and all you wish for!
Guest User
Family Friendly Themed Room (2 Beds)
Stayed in Feb 2024
Travel with friends
10 review
3.5/5
Posted on Apr 6, 2024
The front desk service is very good, very patient and patient in answering my needs. Director Shuai's service quality is very good, other things need to be improved in training, and the breakfast really needs to be improved!
Original TextTranslated by Google
Response from Property: (Italian painters worked hard to create murals, Xiqiao art palace-level hotel) Dear guests: Hello! We are very glad that you chose to stay at the Di'en Hotel. We are deeply sorry that this stay did not bring you a comfortable stay experience. Thank you very much for your valuable comments and suggestions on our work. We will make improvements in time and strive to optimize. I hope that the next stay will bring you a comfortable experience. I look forward to your visit again!
CJZWBB
Mary Garden-View Double Bed Room (Smart Sensing)
Stayed in Jan 2024
Family
54 review
4.0/5
Very Good
Posted on Feb 14, 2024
The hotel is in a good location, not far from Qianguqing. The transportation is very convenient. The decoration of the hotel is average, the room is too small and the window is too small. There may be too many people for breakfast, and the food was snatched away on the dining car.
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Response from Property: (There will be a fireworks display near the hotel on February 24th for the Lantern Festival. I wish you a happy Lantern Festival, a lot of money, a happy family reunion, and endless happiness!) Dear guest: Hello, thank you for staying at our hotel and sharing your experience. Your comments and suggestions are our precious treasures. We will study and solve them carefully. For breakfast, we have communicated with the restaurant internally and adjusted the dishes and quantity in time according to the occupancy rate. I hope that you will have a satisfactory experience next time you stay. Looking forward to seeing you again!
Guest User
Mary Garden View Twin Room (Intelligent Sensing)
Stayed in Jan 2024
Travel with friends
87 review
3.2/5
Posted on Feb 13, 2024
The room was clean and hygienic, the facilities were OK, and it was not far from the scenic spot. But the first stay was very unpleasant because the service attitude was really bad!! When I arrived at the hotel, I was told that there were no rooms, and the room fee had been paid! In the middle of the night, where to stay with the children? I asked the hotel how to deal with it, but the lobby manager was indifferent and didn't answer my questions. After urging for an hour, the solution given was to check in at another hotel, which was 9 kilometers away and a 20-minute drive! Mistakes are inevitable in the hotel's work, but the attitude of handling is really bad!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, we are sorry that this trip brought you an unpleasant experience. We are deeply sorry for wasting your time. Since the hotel room was broken and it was not suitable for stay, we also worked out a plan at the first time and tried to solve the problem. We refunded you + arranged other hotels for free + reimbursed the fare and parking fee to another hotel + gave you free tickets to attractions. However, it did take up your precious time during the problem-solving process. I understand your anxious mood of waiting with your children late at night. It was indeed our fault that we did not check it in advance, which led to the problem. We also reviewed it in time. We will strengthen employee training in the future to avoid similar things from happening again. I hope you can give us a chance. We are working hard to do better. I hope you will have a satisfactory experience when you stay in the hotel next time! Wish you all the best!
Guest User
Cool Ya Pig Man Twin Room
Stayed in Jan 2024
Family
18 review
4.0/5
Very Good
Posted on Feb 12, 2024
We arrived at the hotel at 2:30 pm and waited for nearly 40 minutes before checking in! The room was well decorated and the kids liked it! There was a buzzing sound in the room late at night, and I didn't sleep well that night! It should be the air conditioner in other rooms, and the sound came from the pipes! The overall stay experience was OK, it would be better if there was no sound from the air conditioner
Original TextTranslated by Google
Response from Property: (There will be a fireworks display near the hotel on February 24th for the Lantern Festival. I wish you a happy Lantern Festival, a lot of money, a happy family reunion, and endless happiness!) Dear guest: Hello, thank you for staying with us and sharing your experience. Your comments and suggestions are our precious treasures. We will study and solve them carefully. I hope that you will have a satisfactory experience next time you stay. Looking forward to seeing you again!
Anonymous User
Wonderful City-View Double Bed Room
Stayed in Jun 2023
Business travelers
32 review
4.0/5
Very Good
Posted on Jul 11, 2023
The location of the hotel is not bad, but there are not many restaurants nearby. The windows look strange and high. There is a small self-operated store downstairs. The breakfast is packed in boxes, and the amount is quite large, but there are few options. The second floor It should be a tea restaurant, it is recommended to add a hotel + morning tea package.
Original TextTranslated by Google
Response from Property: (It feels like you are in a gallery-style hotel abroad, a must-have when checking in) Thank you very much for choosing to stay at Di'En and giving us a good review! Your satisfaction is the best affirmation and motivation for us. Deen is committed to providing you with a cordial and thoughtful stay experience. We will adopt the opinions of our lovely customers and launch different products to meet your needs! Sincerely look forward to your visit again!