To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(552)
Positive reviews(539)
Reviews with photos/video(195)
Convenient location(89)
Friendly front desk staff(56)
Classy environment(41)
Convenient parking(39)
Close to scenic area(36)
Fantastic river view(31)
Quiet & comfortable(29)
Offers pick-up/drop-offs(7)
Negative reviews(13)
Anonymous User
2-bed Room With River View
Stayed in May 2024
Family
2 review
4.0/5
Very Good
Posted on Jun 27, 2024
Location is good. Night market is opposite the hotel. Air con room. Book room with balcony view.
Response from Property: <古城區內,免費停車,免費洗衣烘乾,門票諮詢,出遊規劃>酒店距離中心景區步行僅需三分鐘,距離主要交通點(磁懸浮、南華門)也僅需步行5分鐘,高鐵站至古城區可以打車、磁懸浮、接駁車三種方式,聯繫酒店可以詳細為您解答,選擇合適自己的方式到店,感謝您對我們的認可,舒適的住宿環境和優質的服務,會為出行減少困擾,來客們不踩坑。在此西柵夥伴祝您事事順意~~幸福美滿喲
Guest User
Chinese-style Twin Room
Stayed in Mar 2024
Travel with friends
14 review
3.7/5
Posted on Apr 30, 2024
When we arrived they showed us our room and offered an upgrade to a bigger room. But as we were happy with the original room we just stayed with that option regardless of there being no view from the window. But what we didn’t know was the view we had led directly into another building and every sound from the neigbourbuilding could be heard. It seems like they have children and it was super noisy in the mornings and evenings. We wished we upgraded in the beginning but after we found out we had already unpacked and didn’t want to pack and unpack again. The room itself was just okay. Close to a very pretty bridge but as it is located at the end of the scenic area going to the other side is kind of far. The stay was still pleasant and they lent us an umbrella.
Response from Property: I'm very sorry for not providing you with the best stay experience. Xizha is located in the middle and upper reaches of the Tuojiang River, only a 5-minute drive from the main transportation point, Maglev, and Nanhuamen. It's far from the bar street and quiet in the midst of the noise. The sound you mentioned should be some noise generated during the operation of surrounding hotels. We apologize for this. We also have a room by the river, where you can see beautiful scenery from the balcony. If you have the opportunity, you can come back and experience this type of room. I apologize for any inconvenience caused and hope that this unpleasant experience will not affect your journey
Gopata
Special Queen Room
Stayed in Feb 2025
Family
5 review
5.0/5
Outstanding
Posted on Mar 5, 2025
Wonderful staff cozy hotel and good location
Response from Property: 尊敬的國外友人,感謝您選擇入住西柵江景民宿,並給到我們如此的認可和讚美,西柵全體夥伴祝你們在中國的旅途愉快,一切所遇皆是美好。
mayssahobb
River-view Triple Room
Stayed in Apr 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on May 30, 2024
The view is amazing! The location is great and staff is very kind and helpful
Response from Property: Thank you for your recognition of us. We will solve any problems that guests may encounter within our capabilities. The hotel is located in the scenic area, in the middle and upper reaches of the Tuojiang River, only 300 meters away from the central scenic area, and only an 8-minute walk from the main transportation points of the maglev and Nanhua Bridge. Xizha partner wishes you all the best in your life, and happiness always accompanies you
dewaalseleuvenaar
Chinese-Style Room - River-View (Double bed)
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Perfect location and helpful staff
Response from Property: The homestay is located in the middle and upper reaches of the Tuojiang River, just 200 meters away from the central area. It is very convenient to eat, drink, and have fun when going out. After booking, you can contact us for guidance on how to get to the store, and we can also help purchase discounted tickets for the performance. Thank you for your recognition and support of our five-star rating. Here, all partners at Xizha wish you all the best and happiness.
Guest User
Chinese-Style Room (3 beds)
Stayed in Jan 2025
Other
27 review
5.0/5
Outstanding
Posted on Feb 27, 2025
This B&B is in a great location, right outside the Tuojiang River. We paid extra to upgrade to a river view room, which has a good view. It's rare to have an elevator. The room is clean and hygienic, with an air conditioner, very warm. The front desk guy is very warm and came out to pick us up and sent us the detailed address…
Original TextTranslated by Google
6/8
Response from Property: [Free parking, reservation required] [Butler service] [Travel planning] [Purchase tickets for Fenghuang and Zhangjiajie] [Free laundry] Built by the river, it is a 5-minute walk from the core scenic area [Xueqiao-the filming location of the lush Chang'an City] [Nanhua Bridge] and 800 meters from [Hongqiao]. There are three ways to get from the high-speed railway station to the ancient city scenic area (hotel). Contacting the hotel can answer your questions in detail and you can choose the way to get to the store that suits you. Thank you for choosing to stay in our hotel and giving us such affirmation and a shining five-star praise. Here, Xizha partners wish you all the best~~ happiness and contentment
Guest User
Chinese-style Twin Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The room is clean and tidy. The boss is considerate and the service facilities are complete. Thank you for the boss's smiling service to tourists. I will stay at his house again when I come to Fenghuang Ancient Town. I will recommend my friends to stay here.
Original TextTranslated by Google
Response from Property: [Free parking, reservation required] [Butler service] [Travel planning] [Purchase tickets for Fenghuang and Zhangjiajie] [Free laundry] Built by the river, 5 minutes walk from the core scenic area [Xueqiao--the filming location of the lush Chang'an City] [Nanhua Bridge], 800 meters from [Hongqiao]. There are three ways from the high-speed rail station to the ancient city scenic area (hotel). Contact the hotel for detailed answers and choose the way to the store that suits you. Thank you for choosing to stay in our hotel, giving us such affirmation and giving us a shining five-star rating. Here, Xizha partners wish you all the best~~ happiness and happiness
Guest User
Special Queen Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 18, 2025
During the time in Fenghuang Ancient Town, the river view homestay I stayed in was simply amazing! You can see the Tuojiang River from the window, and the lights are bright at night. The room is clean and comfortable, the owner is warm and thoughtful, the experience is superb, I will come again next time!
Original TextTranslated by Google
Response from Property: [Free parking, reservation required] [Butler service] [Travel planning] [Purchase tickets for Fenghuang and Zhangjiajie] [Free laundry] Built by the river, 5 minutes walk from the core scenic area [Snow Bridge - the filming location of the lush Chang'an City] [Nanhua Bridge], 800 meters from [Hongqiao]. There are three ways from the high-speed rail station to the ancient city scenic area (hotel). Contact the hotel for detailed answers. You can choose the way to the store that suits you. No matter what problems you encounter in the store or in the scenic area, you can contact us at any time to help solve them. At the same time, thank you for your recognition and support. All partners in Xizha wish you all the best~~ happiness and happiness
Anonymous User
Chinese-style Twin Room
Stayed in Jan 2025
Travel with friends
21 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Encounter the mysterious Xiangxi: It's fun, the store guy is warm and service-oriented, the girl is also very nice, the air conditioning in the room is not too warm but it's enough, the facilities are a little old but it's harmless!
Original TextTranslated by Google
Response from Property: 【免費停車、需提前預約】【管家服務】【出遊規劃】【代買鳳凰、張家界門票】【免費洗衣】臨江而建,距離核心景區【雪橋--茂茂的長安城取景地】【南華大橋】步行5分鐘,【虹橋】800米,高鐵站至古城景區(酒店)有三種方式,聯繫酒店可以詳細為您解答,可選擇合適自己的方式到店方式,不管在店裡和景區內碰到任何問題都可以隨時聯繫我們協助解決,同時感謝您對我們的認可和支持。在此西柵全體夥伴祝您事事順意~~幸福美滿呢
Guest User
Queen Room With River View
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The room was quite pleasantly surprised. It had a balcony directly next to the river. The bath towels and towels provided were disposable. I asked the boss to recommend places to eat and travel. The boss was very enthusiastic.
Original TextTranslated by Google
Response from Property: Happy New Year - [Free parking] [Butler service] [Travel planning] [Purchase tickets for Fenghuang and Zhangjiajie on behalf of you] [Free laundry] Built by the river, it is a 5-minute walk from the core scenic area [Snow Bridge - the filming location of the lush Chang'an City] [Nanhua Bridge], and 800 meters from [Hongqiao]. There are three ways from the high-speed rail station to the ancient city scenic area (hotel). You can contact the hotel for detailed answers and choose the way to the store that suits you. We were busy during the Spring Festival and failed to provide the best service in time. We also received your understanding. Thank you for your good evaluation of us. All partners in Xizha wish you a happy new year and happiness~~
Guest User
Chinese-Style Room (3 beds)
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 31, 2025
The B&B is relatively quiet upstream of the Phoenix Ancient Town. The room is clean and sanitary, with windows and separate wet and dry toilets. The B&B also prepared disposable items, which is very considerate. The owner and the lady boss of the B&B are very enthusiastic. We went there during the Spring Festival in 2025. There were a lot of people in the scenic area. Many cars were illegally parked on the bridge passing through the scenic area, occupying one lane, causing abnormal traffic jams on the bridge. I hope the local authorities will pay attention to this problem and strengthen rectification.
Original TextTranslated by Google
Response from Property: Happy New Year - [Free parking] [Butler service] [Travel planning] [Purchase tickets for Fenghuang and Zhangjiajie on behalf of you] [Free laundry] Built by the river, it is a 5-minute walk from the core scenic area [Snow Bridge - the filming location of the lush Chang'an City] [Nanhua Bridge], and 800 meters from [Hongqiao]. There are three ways from the high-speed rail station to the ancient city scenic area (hotel). You can contact the hotel for detailed answers and choose the way to the store that suits you. We were busy during the Spring Festival and failed to provide the best service in time. We also received your understanding. Thank you for your good evaluation of us. All partners in Xizha wish you a happy new year and happiness~~
Raindear naka
Queen Room With River View
Stayed in Oct 2024
Family
5 review
4.7/5
Amazing
Posted on Nov 22, 2024
The accommodation is next to the river but quite far from the photo bridge, so it's not noisy at night. We took a taxi and couldn't find the way in. The taxi driver helped call the owner, who came out to pick us up at the entrance. The owner was friendly and helpful. Very impressive. However, the room allows smoking, so some rooms smoke and the smell came to our room. But in this city, people smoke in every corner of the city.
Original TextTranslated by Google
Response from Property: Thank you to foreign guests for their support and recognition of us. There are many small alleys in Fenghuang Ancient City. You can contact us in advance for guidance and reception. Indeed, we all have smoking rooms. You can contact us in advance to make some non-smoking arrangements. [Butler Service] [Travel Planning] [Purchase Tickets for Phoenix and Zhangjiajie] [Free Laundry] Built along the river, it is a 5-minute walk from the core scenic spot [Snow Bridge--the lush Chang'an City filming location] [Nanhua Bridge], [ Hongqiao] 800 meters, there are three ways from the high-speed rail station to the ancient city scenic spot (hotel). Contact the hotel and they can answer you in detail. You can choose the way that suits you to the store. Thank you for your understanding that we cannot provide perfect service during busy times. Thank you again for your recognition and support for us. Here, Xizha partners wish you happiness~~
Guest User
Chinese-Style Room - River-View (Double bed)
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The accommodation is close to important tourist attractions. There are many restaurants nearby and souvenir shops. It is convenient to travel. It is difficult to carry luggage to the accommodation or carry luggage up and down the room. The caretaker is very good at service and helps with everything. The room is beautiful and has a good view.
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of us. [Free parking] [Butler service] [Travel planning] [Purchasing tickets for Phoenix and Zhangjiajie] [Free laundry] Built along the river, it is far away from the core scenic spot [Snow Bridge - the lush Chang'an City filming location] [Nanhua Bridge] is a 5-minute walk, [Hongqiao] is 800 meters away, there are three ways from the high-speed rail station to the ancient city scenic spot (hotel), contact the hotel to answer you in detail, you can choose the way that suits you to the store, our home My friends will take the initiative to contact guests who are about to arrive at the store when they are not busy. Thank you for your understanding that we cannot provide perfect service when we are busy. Thank you for your recognition and support for us. Here at Xizha, we wish you happiness~~
caban830
Chinese-style Twin Room
Stayed in Aug 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Oct 30, 2024
The room was great. Boss Li was also very nice. He explained to me where to go and eat. It's worth coming! There's also a Miao costume experience. Anyway, it's great!
I will recommend it to my friends.
Original TextTranslated by Google
Response from Property: 感謝您對我們的認可和五星好評,【免費停車】【管家服務】【出遊規劃】【代買鳳凰、張家界門票】【免費洗衣】臨江而建,距離核心景區【雪橋--茂茂的長安城取景地】【南華大橋】步行5分鐘,【虹橋】800米,高鐵站至古城景區(酒店)有三種方式,聯繫酒店可以詳細為您解答,可選擇合適自己的方式到店方式,咱家小夥伴在不忙的時候都會主動聯繫即將到店的賓客們,也感謝各位理解在較忙時不能做到盡善盡美的服務。感謝您對我們的認可和支持,在此西柵夥伴祝您幸福美滿~~
Xishuijuanjuan
Garden Suite (Bathtub)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The hotel is right in the scenic area, right by the river, with beautiful scenery. We brought a few children and booked a parent-child room. There is also a large platform on the top floor, which the children like very much. The service was very good, helping us carry our luggage upstairs, and also introducing in detail how to play. It was great for us to bring children out to play, give a thumbs up.
Original TextTranslated by Google
Response from Property: 感謝您對我們的認可和五星好評,【免費停車】【管家服務】【出遊規劃】【代買鳳凰、張家界門票】【免費洗衣】臨江而建,距離核心景區【雪橋--茂茂的長安城取景地】【南華大橋】步行5分鐘,【虹橋】800米,高鐵站至古城景區(酒店)有三種方式,聯繫酒店可以詳細為您解答,可選擇合適自己的方式到店方式,咱家小夥伴在不忙的時候都會主動聯繫即將到店的賓客們,也感謝各位理解在較忙時不能做到盡善盡美的服務。感謝您對我們的認可和支持,在此西柵夥伴祝您幸福美滿~~