Family friendly Hotels in Campbell

From start to finish I really enjoyed Marriott Courtyard Campbell. I called ahead to review information about the hotel and talked to a gentleman named Wally. He was super informative and helpful. When I arrived he also addressed me professionally and was very helpful during the duration of my stay. I would say he exemplifies outstanding customer service. I use Marriott all the time and have not been this impressed or pleased in along time. Plus it is close to home for a nice getaway. Thanks Wally!

I am writing to express my profound disappointment and concern regarding the treatment my partner and I received during my stay at Town Suite San Jose Campbell. The series of events that unfolded were not only distressing but also completely unwarranted. Initially, I was accused of not being on a personal vacation, which was a baseless and offensive allegation. Following this, I was further accused of possessing a fraudulent explorer rate form. These accusations were particularly shocking, considering my family’s long-standing relationship with Marriott, as both my grandmother and aunt have been employees for over 20 years. The manner in which the staff Akta (Front Desk associate) , Hema Vasanji (General Manager) , Vicky (Operational Manager ), approached these accusations was highly unprofessional. I was confronted with a rude and aggressive attitude, culminating in them banging on my door and demanding that I check out immediately due to supposedly exceeding the hotel’s stay policy. Such an approach was not only unnecessary but also created a highly distressing situation. Upon requesting to see the hotel’s policy regarding the duration of stay, I was presented with a document hastily prepared in a Word file. This lack of preparedness and the informal nature of the document raised serious doubts about its authenticity and further demonstrated a lack of professionalism on the part of your staff. Had this policy been clearly communicated and established, I would have been more than willing to comply with it. A simple, polite conversation would have sufficed to clarify any misunderstandings. Instead, the staff chose to engage in confrontational and rude behavior, coupled with poor communication and misinformation. This not only escalated the situation but also left a lasting negative impression.