Sheraton Samoa Beach Resort Reviews

Perfect location for accessing the airport or the ferry wharf- but is a little far from the city. Friendly staff, although the phone in our room did not work to order room service and went downstairs to reception where we were told to use the TV & whatsapp to order, however their whatsapp didn't work either so ended up having to phone the hotel's main number and get transferred. Also requested bottles of water as we were told they were free of charge but they never came. The room was clean and spacious with a good buffet breakfast selection. Would have liked to stay longer to enjoy all the facilities but had to catch the ferry early next day.

Apart from the understandable annoying insects especially mosquitoes, the resort is simply a perfection in so many ways, from its close proximity to the airport (which makes you no anxiety of getting your flight on time), with the great amenities (needs a little upgrade) and its cool and hospitable staffs, etc.

Average. Blurry sea, blurry pool, no watersport equipment, room partially unclean. Overrated.

Beautiful, ver relaxed

pretty good

I didn't expect to come across the international chain Sheraton Hotel when I came to Samoa. Compared with the other one, this one is closer to the airport and closer to the sea, which is suitable for vacation. The hotel breakfast is not so rich but it is still good, with special dishes every day.

The staff are friendly and helpful, as are most people in Samoa, the location is convenient, not far from the airport and the neighboring islands, which can be reached by ferry. The central city of Apia can be reached by taxi, bus or hitchhiking, the locals are usually happy to give you a ride, sometimes they stop and offer it themselves.

The hot water is solar powered, and there is hot water only during the day, and cold water at night. When I arrived at the store, I found that there was no hot water, no toothpaste or toothbrush. I communicated with the hotel to confirm that it would be delivered at 7 o'clock the next morning, but the next morning they said that the hotel did not have it and would not provide it. I communicated again and asked them to borrow the staff's. A new one was delivered at around 9 o'clock, which was a treasure. I hope the platform can be displayed clearly and guests can prepare in advance. It is an unforgettable experience to go to bed without washing.

Very close to the airport, the environment and atmosphere are good. There was a power outage when I checked in, and the room card could not be used. I got the card the next day. Fortunately, the service of the staff was very patient and enthusiastic. There are also shuttle buses to the airport and city center, which is very convenient!

It was renovated in 2015, but the equipment and rooms are good and clean.

Breakfast is so-so, service is ok.

There are not many good hotels in Samoa. This Sheraton should be regarded as the best resort hotel in Samoa. It is three kilometers away from the airport, about six minutes by car, forty minutes by walk, and half an hour by car from Apia city . But the hotel is a bit old, the facilities are average, the air conditioner can't be adjusted, and it's very cold as long as it's turned on. The service was wrong. Knowing that I left very early, I immediately asked if I wanted to arrange a packed breakfast and what I wanted to eat. I was very careful. The scheduled rental also arrived on time. The hotel's meals are average, and it's better to order a la Carte☹️ from the buffet. But here is a very good place to watch the sunset. See Figure 5.

The experience is not good, the towels and sheets in the room are dirty, and the faucet is also broken, which is much worse than a few years ago