Hotels in New Town, Edinburgh

stay at was absolutely fantastic! From the moment I walked in, I was greeted with warm smiles and exceptional service. The check-in process was smooth and quick, and the staff went out of their way to ensure I felt welcome and comfortable.

The property is conveniently located, and we were warmly welcomed by a friendly staff member when we were completing self check-in. While the rooms were only available from 3:30 p.m., which was still fine, we were let down to find the induction hob out of service throughout our stay. Also, the TV felt outdated and was not very responsive. We were unable to access the gym using our room card. Overall, there is definitely room for improvement regarding the property’s facilities.

I do appreciate MONIKA’s service.She was very helpful and supportive. Very nice to communicate and the environment was great. The room was fantastic view and quite clean as well. I am looking forward to check in in the future.

Nice location not far from everything, just a bit tired when arrived at the hotel, It’s clean,nice workers, comfy beds. Definitely, will try again next time

Hotel is just outside the train station and walking disrance to all main attractions.The hotel decoration gives a great vibe to the place. Staff is warm and welcoming. Room is a bit small, but nice and comfortable. Free snacks and drinks were a big plus! Excellent restaurant in the hotel and laundry at reasonable price. Amazing stay!

It is situated in a prime location. Everything is easily accessible. The room is cleaned. However, the entrance of the hotel is a bit obscure. It is quite annoying especially when it is raining and you have a few pieces of luggage to carry. Not full set of amenities is provided. Other than that, I think it is a good choice for sightseeing around Edinburgh.

Check in at the front desk. Since we arrived in the morning, we thought we couldn't check in yet. Unexpectedly, we were given a room, which was pretty good. However, what happened later affected our good reviews. The room card I was given couldn't be opened. I went back to the front desk to set it up, and when I went back to the room, the door was open, but it turned out that it was not the room type I booked. I booked a room with a king-size bed and a sofa bed, but I was given a room with only a king-size bed. So I went back to the front desk... The front desk said that the system of Ctrip and their hotel was different, so they couldn't be sure that I booked a room with a sofa bed. I showed them the confirmation letter again and asked them to find the manager for me. Let us use the current room first. So we went out to play and planned to come back later. At night, there was still no room, and the manager asked me to show the confirmation letter again. Then he said that the sanitation was still being cleaned, and it was expected to be more than an hour before I could get the room, and he would call the current room. As a result, after more than an hour, I was finally given the room I wanted. Hahaha, it was quite a hassle.

Stunning hotel one of the best in Edinburgh impeccable service incredible whisky selection

**Wonderful Stay – Highly Recommend!** From the moment I arrived, the staff was welcoming and attentive, always ready to assist with a smile. The room was spacious, clean, and beautifully decorated, with all the amenities I needed for a comfortable stay. The location was perfect, close to everything making it easy to explore the area. The breakfast was excellent, offering a wide variety of fresh and delicious options each morning. What stood out the most was the attention to detail and the genuine care from the staff. It truly felt like a home away from home. I would definitely return and recommend this hotel to anyone looking for a relaxing and enjoyable stay!

Really pleased with our stay at Apex Waterloo Place Hotel. My additional upgrades to my stay were really easy to book and the receipt staff were really helpful and friendly. Free access to the swimming pool was the icing on the cake! Thank you