Cairn Hotel & Apartments Reviews

Great location, isn’t too far from the train station so can easily walk there. Also it’s very close to attractions etc. The room was very clean & spacious and my request was fulfilled which was very helpful. The staff was very pleasant and also received nice arrival & departure gift which was a great touch

Very nice and clean hotel. Spacious room with very high ceiling which was very nice. Lovely view from outside the (massive) window in the room. Lovely staff. Good breakfast. Room was well equipped with an iron, kettle, hair dryer, and a fan. The only thing is that there is no air con but for now the fan did its job which made the room temp good. Overall very good hotel, would come back.

I contacted trip.com at 4am once I received an alert that all trains from London to Edinburgh had been cancelled due to adverse weather as there was danger to life. I sent all necessary documents reflecting my cancelled train service as well as newspaper reported advising travellers of multiple train cancellations and of bad weather causing DANGER TO LIFE but the hotel REFUSED TO CANCEL my booking and provide a full refund. The cancellation was not out of MY choice but a necessity as all trains, even in Edinburgh itself, were cancelled. It was a FORCE MAJEURE EVENT. I have been an avid trip.com user for while not, but I will NEVER USE TRIP.COM AGAIN or STAY AT THIS HOTE after this incident. The customer service personnel kept insisting that the “supplier” and the hotel refused to provide a full refund despite the force majeure circumstances. My hotel reservation is with trip.com, NOT SOME “SUPPLIER”. So guys, please beware and don’t use this platform unless you’re willing to let them go off scot free and pay for hotel stays which you can’t stay at, not due to your own personal reasons for cancelling but due to bad weather that a danger to life.

Spacious room and clean but design is dated and location is a bit harder to access.

A great hotel with clean rooms and bathrooms. nice reception service.

very good hotel

Not far from the train station, not expensive, good for one person

The room is so small and my room is near to the reception. The window is hard to close and I felt very cold.

My room was hot. Had to leave the window open in a balcony room staying alone. Made me feel very unsafe.

Room size is ok but bad layout as the room door is blocked by the bed, able to enter just annoyed with the door hitting the bed whenever we open the door, around 70-80degree swing. Toilet is small, toilet bowl is too near to the wall. Carpet feels alittle sticky. Location is ok, 10 mins walk to shopping mall. 40mins walk to Arthur's seat.

Enjoyed our stay would rebook again good breakfast & location

A wonderful stay, love it!

Room was quite small (standard single room), but this shouldn't be a problem for people who spend most of their time outside. Some snacks were in the room upon arrival, which was a nice touch. Amenities such as a kettle, hair dryer, extra pillows, towels and shower gel were available. Everything was clean. Nice hotel for the price, not too far from the centre too

Good location, very close to the center Our room was in the front building. Nearby restaurants and bars