Comfort Hotel (Daping Times Tianjie Xietaizi Subway Station Branch) Reviews

Name: Comfort Hotel (Daping Times Tianjie Xietaizi Subway Station Branch)
Address: Double Pay Times Square, 79 yuzhou Road, Jiulongpo District, Chongqing, China, Double Pay Times Square, 79 yuzhou Road, Mainland, China
Rating: 4.7

Comfort Hotel (Daping Times Tianjie Xietaizi Subway Station Branch)

Double Pay Times Square, 79 yuzhou Road, Jiulongpo District, Chongqing, ChinaView Hotel Details

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Comfort Hotel (Daping Times Tianjie Xietaizi Subway Station Branch) Guest Reviews

4.7/5

Outstanding

459 review

Verified reviews

Location4.7

Amenities4.7

Service4.7

Cleanliness4.7

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All reviews(459)

Positive reviews(441)

Reviews with photos/video(117)

Easy to get around(62)

Friendly front desk staff(58)

Convenient location(39)

Close to metro(27)

Large rooms(25)

Convenient parking(14)

Amazing natural light(5)

Stayed multiple times(4)

Negative reviews(18)

RAHMANI

Superior Queen Room

Stayed in Nov 2023

Solo travelers

2 review

1.5/5

Posted on Jan 22, 2024

So bad

Response from Property: Dear guests: After seeing your so bad comment, all the Kangers are in a so bad mood these days. I wonder what makes you dissatisfied? I have thought about a thousand times to apologize to you, but I feel so guilty that I don’t know how to say it, but I still sincerely apologize to you for not being able to provide you with a wonderful stay experience and for living up to your expectations of us. All reasons and explanations are feeble. We can only continue to strengthen ourselves and use our actual actions to obtain your forgiveness. Of course, if you have any questions during your stay, you are welcome to inform us as soon as possible or scan the Hongkunhui Yijian Tucao QR code in the room. We will serve you as soon as possible after receiving your feedback. You can also use the room. Call the front desk to inform the front desk that if you are not satisfied with the resolution of the above problems, you can also call the group company’s 400 number and the store manager’s public hotline to complain, and we will solve your problems as soon as possible. We look forward to your understanding and accepting your review again.

Guest User

Superior Queen Room

Stayed in Sep 2023

Couples

1 review

5.0/5

Outstanding

Posted on Oct 7, 2023

The room is comfortable, the route is convenient, and the service attitude at the front desk is good. Just outside the hotel is Line 1 in front of Tuanyuan Dental Hospital. It is very convenient to Jiefangbei and Hongyadong (Hongyadong goes to see the night view at night to take photos and check in, but don’t go inside. The shops are not affordable and the toilet smell is strong) Jiefangbei You can check out the Tasty Street in Guanyin Bridge. The one on the second floor of Guanyin Bridge is also more affordable. If you go to Eling, you can check out Eling Park. It’s free and has a good view. Just check in at Eling No. 2 Factory and Liziba.

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Response from Property: A city, two people, a beautiful memory. Thank you for meeting you at Comfort Hotel. Thank you for your recognition. All our staff are inspired by your five-point praise. We are also constantly working hard to achieve perfection.

Cherishmian

Deluxe 2-bed Room

Stayed in Aug 2023

Travel with friends

4 review

5.0/5

Outstanding

Posted on Sep 24, 2023

Very close to the concert Facilities: good Hygiene: also very good Environment: Except for walking up a flight of stairs, everything is acceptable Service: Very enthusiastic The room feels quite big and it is convenient to go out. It's already very good as an express hotel!

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Response from Property: Thank you very much for your positive review of our hotel! We are pleased that you are satisfied with the distance from the concert and appreciate our facilities, cleanliness and environment. Our hotel has always been committed to providing guests with a comfortable and convenient stay, so we work hard to ensure that the size and layout of the rooms meet our guests' needs. At the same time, we also pay attention to maintaining hygiene and cleanliness to ensure the comfort and health of our guests during their stay. Thank you for your kind review of our service team. Our staff always treats every guest with a friendly and welcoming attitude to ensure your stay is enjoyable and satisfying. Thank you again for your support and trust in choosing our hotel! Have a great day!

Anonymous User

Superior 2-bed Room

Stayed in Aug 2023

Couples

4 review

1.0/5

Posted on Sep 18, 2023

I read that it was renovated in 2023, but it was actually an old hotel renovated. The hygiene was poor, and the black style looked like there were footprints everywhere. I was woken up by the staff knocking on the door for no reason at nine o'clock in the morning. A set of clothes was left in the hotel. The customer service staff did not take the initiative to contact the guests to see if they had forgotten anything. The bathrooms have not been renovated and are still very poor and unhygienic. The toilet seats are drifting. It cannot be called a high-end hotel at all and is not worth recommending.

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Response from Property: Sorry to hear about your unpleasant experience during your stay at the hotel. We deeply regret this. Regarding decoration and hygiene issues, decoration issues: We have communicated with the leaders, and hygiene issues: We will further strengthen hygiene inspections to ensure the cleanliness and tidiness of the rooms. For service issues, we will provide professional training to our employees to improve their professionalism and service skills. For cases where clothes are left behind and customer service personnel do not proactively contact us, we will strengthen employee training to improve our mistakes and service processes. We value our guests' opinions very much and hope you will give us a chance so that we can improve your impression. If you have any other questions or require further communication, please feel free to contact us. Again, we apologize and thank you for your feedback!

Guest User

Superior Queen Room

Stayed in Aug 2023

Business travelers

4 review

5.0/5

Outstanding

Posted on Sep 2, 2023

Service: Very good. I arrived late, but the employees I encountered were very enthusiastic. Hygiene: clean and tidy. Facilities: Complete facilities, equipped with a free self-service laundry room, free drinks in the room, and free parking. Location: Convenient to travel, close to the light rail entrance and exit The Internet speed is fast and the office is convenient. Highly recommended.

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Response from Property: Thank you very much for your detailed review and strong recommendation of our hotel! We are glad that you were satisfied with the friendly service of the staff, cleanliness and completeness of the facilities. Our employees are trained to be enthusiastic and thoughtful, and they will do their best to provide guests with an excellent service experience. We pay attention to the hygiene and tidiness of the rooms and are equipped with complete facilities, such as free self-service laundry and free drinks, to ensure the comfort and convenience of our guests. The hotel is located near the entrance and exit of the light rail, making travel very convenient. We also provide high-speed and stable network connections to meet our guests' office needs. Thank you again for your praise and support! If you have any other needs or suggestions, please feel free to let us know. Looking forward to serving you again next time! best regard!

Guest User

Superior Queen Room

Stayed in Jun 2023

Couples

4 review

1.5/5

Posted on Jul 22, 2023

In the room on the first night, the toilet was broken. After I unclogged it, I kept saying that there was no problem with the toilet and the water pressure was normal. Finally, after a long time of repair, I found that it was indeed a problem with the toilet. I ate in the room and repaired the toilet but did not close the toilet door. Don't want to eat it. Finally changed rooms. The hotel description of the parking fee states that parking is free, but in the past, it was said that the system now says that it is not bound, there is no free parking, and you need to pay for it at your own expense. I sought a solution in a friendly manner and asked the front desk to apply to the boss. The front desk reported that they could be reimbursed with screenshots. I sent it directly to the front desk on the first day I left home, but there was no response. I waited until the next day to receive feedback that a new screenshot was needed. I sent it again, and When checking out, there was no response from the front desk. When I finished my lunch and sent another reminder, there was still no response.

Original TextTranslated by Google

Response from Property: Dear guest, we are very sorry that you encountered these problems during your stay at our hotel. We sincerely apologize for the inconvenience and will do our best to resolve your concerns. Regarding the toilet issue, we understand your requirements for room facilities and we are deeply sorry for the trouble the toilet issue has caused you. Although there were some misunderstandings at the beginning, we later found out that it was indeed a problem with the toilet. The toilet was clogged due to some foreign objects, and we have already repaired it. We will further strengthen our maintenance and inspection work to ensure the normal operation of the facilities. Regarding the parking fee issue, we sincerely apologize for the misleading parking fees. We checked the relevant records and found that there were some system failures during your stay, which prevented the parking fee information from being updated in time. We have reported your situation to the person in charge and will contact you as soon as possible to resolve the issue of parking fee reimbursement. The store's parking system has been updated, and we will also re-examine our messaging and processing procedures to improve our service quality. As for the slow response from the front desk and other issues you mentioned, it was the first time our new store was fully occupied when it opened, so this kind of negligence occurred. We are very sorry for the way the front desk handled it. We attach great importance to guest feedback and have always strived to provide efficient and thoughtful service. We will retrain our front desk team to ensure they respond to guest needs and questions on time and appropriately. At the same time, we will also strengthen communication with guests to ensure the accurate transmission of information. We attach great importance to your opinions and suggestions and thank you for your support and trust in our hotel. If you have any other questions or needs, please feel free to contact us and we will do our best to accommodate your needs and ensure you have a pleasant stay. welcome next time

Guest User

Family Friendly Room

Stayed in Jan 2025

Business travelers

3 review

5.0/5

Outstanding

Posted on Feb 27, 2025

我們三個女生出差，住的三床房，性價比很高，設施，衞生環境都很不錯，位置很好找，交通也很方便，前台小丁很好，衞生間乾濕分離，無異味，水量很大。房間寬敞，床不錯，睡的最舒服的一晚。此次時間匆忙，衹住了一晚。如果有機會來還會選擇！多住幾晚！

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Response from Property: 尊敬的賓客：您好！感謝您選擇我們並對酒店給予支持與厚愛。讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。為您服務是我們的榮幸。康福瑞連鎖酒店重慶歇枱子地鐵站店是宏昆酒店集團旗下康福瑞酒店品牌進駐中國西南重鎮重慶地區首店。酒店以“創造非凡住宿體驗”為使命，以“新精緻主義”為主張，為八方賓客提供“有品位、很貼心”的酒店服務產品。歡迎您的再次入住，希望能有更多為您服務的機會！