Xinyue Hotel Reviews

The staff was amazing and Rooms were beautiful. We booked non-smoking Room and when we arrived our Room smelled like cigarettes. We asked about it and they told that all the rooms are basically smoking Rooms but they make a smell removing treamets to the rooms. We got to change our Room immidietly and the New Room was nice and did not have a cigarette smell. We were pleased with the Room and the way the staff handled the situation. Breakfast was good and there were a lot of options. Also the hotel restaurant and hot Spring was quite nice to experience. We could definetly recommend This hotel.

Very good service, people were patient, using translation apps to communicate. We really liked the hotsprings (we you can enjoy your entire stay) and they even brought us to panda paradise. We also saw that there was a sauna downstairs, which was not on, this might be a very nice addition. Good breakfast. Just good to know when using the laundry service it did not include drying Service (only washing). For us this was a bit bad timing because we had to pack wet clothes, but if you know this in advance you can hang the clothes. Also a an English translation for breakfast signs would be very helpful for foreign tourists.

Excellent stay! Tasteful, clean, and convenient hotel with exceptional service. Qingcheng mountain is great and this hotel is right there; location is great. We wish we had stayed for longer…we will be back!

The resort in nice and clean. Different room choices. Breakfast was very good. Conveniently located close to the front Quingcheng mountain. Staff was attentive and listening

Rooms were large and clean. The service staff were extremely helpful. What I found especially useful was a 24-hour on-call chauffeur service that drives you anywhere within the locality at no extra charge. The restaurant serves Sichuanese cuisine. It managed to exceed the high standards that we have come to expect from Sichuanese restaurants.

Great experience, lovely hot springs and excellent service. Good restaurant too. Relaxing couple of nights’ stay.

The pictures looked nice but it was not maintained properly. Dirty and itchy sofas. Poor ventilation and onsen was dirty. Other guests are rowdy but that's not on them, it's the culture i guess

Good environment but need to improve convenient services

The staffs are extremely helpful and friendly. The environment is amazing. Love the transportation arrangement to railway station

Beautiful looking resort with private hot springs

I had a wonderful stay. The staff provided excellent and responsive service. It was very convenient to communicate my requests and inquiries via WeChat. They even offered one free transfer within 3km of the resort. They allowed me to deposit my luggage after I checked out for my day tour and collect it in the evening. While waiting for my transport to the airport, the front desk provided me warm tea from the cold and souvenirs (tea and homemade chili)

We enjoyed this location very much. Near to university, so when school is on there are loads of food option nearby. Close but not within walking distance of attractions. Comfortable to find online cabs and an excellent restaurant across the street. The hot springs is very welcoming and the breakfast is yummy.

Stayed 4 night at this hotel on Qing Cheng mountains. 5/5 Concierge was extremely helpful with tendering luggages which was very much needed as some rooms are located on second floor ( no elevator). An assistant was assigned to the room and she (Vicky) could be reached almost 24/7 through texting. I had a small accident in the room first night of my stay and she quickly helped with arranging a different room that was more suited to my needs. She also provided me with first aid etc plus always answer my questions promptly ＜3 Note: breakfast was until 11:30am Has one laundry + dryer machine for hotel guest( free of charge) detergent included Daily replenish water (3 bottles), fruit plate, tea, coffee sachet in the room Hotel rooms, restaurants, hot spring are not in the same structure, requires a short walk outdoor which is very common among hotels on qing cheng mount. Highly recommend eating at the hotel restaurant. Has all the local favorite dishes plus good oil was used. Reasonably priced. They offer free shuttle to train station Hanfu experience was a room with about 50 pieces of hanfu to choose from. For female about 20 -30 pieces, for male about 5 pieces, for kids about 5 pieces.

We had an outstanding time in this Hotel, very friendly team and great service. The hotel is really close to QingCheng Mountain and the Panda Park. Very Family friendly set up. The hot springs are a nice feature for the hole family.