Fan Coffetel Wenchuang Hotel (Dongguan Humen Branch) Guest Reviews
4.7/5
Outstanding
270 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(270)
Positive reviews(262)
Reviews with photos/video(49)
Classy environment(22)
Great value for money(20)
Awesome amenities(19)
Friendly front desk staff(19)
Great location(16)
Well decorated(13)
Average sound insulation(9)
Well designed(6)
Negative reviews(8)
Guest User
Light Luxury Twin Room (Voice Control + Mobile Screen Casting + Self-Service Laundry In Hotel)
Stayed in Oct 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Facilities: complete
Hygiene: clean and comfortable
Service: The front desk service is warm and thoughtful and carefully arranges parking.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, when we see your high evaluation, we are as excited as the surging river, and like the Yellow River flooding out of control. Fanfei Cultural and Creative Hotel will definitely do better with your support! We look forward to having you stay at our store again
Anonymous User
Special Queen Room
Stayed in Sep 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Facilities: Very new decoration, smart assistant Xiaodu, electric curtains
Hygiene: clean and hygienic
Service: The front desk was very welcoming and helped me upgrade my room. The invoice was issued very quickly.
There are many places to eat in Weekly News
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience
Natalia9111
Boutique Queen Room
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The environment is very good, the decoration is very comfortable, and the sound insulation is also good
The bed is very soft and comfortable
Facilities: Very good. Hair dryer is not difficult to use.
Hygiene: very good
Environment: very good
Service: The service is very good. When I went out in the afternoon, I asked for cleaning and someone came to clean it.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience
Xigang
Special Queen Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 5, 2024
It's quite comfortable to stay there often
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your recognition of our work. Your satisfaction is the greatest encouragement for our work. We will redouble our efforts to create a more relaxed and comfortable stay environment for every guest. You are welcome to follow us at any time~ Fanfei Cultural and Creative Hotel— —Your home on the road, we sincerely look forward to your visit again!
Guest User
Light Luxury Twin Room (Voice Control + Mobile Screen Casting + Self-Service Laundry In Hotel)
Stayed in Jul 2024
Business travelers
2 review
1.0/5
Posted on Sep 11, 2024
A 10-year-old user of Ctrip. This is my first time to leave a negative review. The decoration style is old and gloomy, the room is small, and the hygiene is poor. Even the business car parked at the door was scratched with a 20cm scratch on the primer. I asked the front desk to adjust the monitoring. It is said that the camera is broken. If the police come to call the police or the camera is broken, it is really a big difference. If you have money to install a hotel but not money to install surveillance, just consider yourself unlucky. New users should be careful.
Original TextTranslated by Google
Response from Property: Hello, sir, your parking space is not in our parking space. Moreover, our surveillance is good. No traffic police came to our place yesterday to adjust the surveillance. Our parking space is an open-air parking space. Your parking space is obviously indoors.
Anonymous User
Special Queen Room
Stayed in Jun 2024
Other
2 review
4.0/5
Very Good
Posted on Jul 30, 2024
It's quite good. It's a relatively clean and sanitary hotel in Humen. Parking is convenient. There are also many fun and delicious places nearby. It's very convenient. 🙂🙂🙂🙂🙂🙂
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in our Fanzhou Cultural and Creative Hotel. Our hotel will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home at the Fanzhou Cultural and Creative Hotel. We look forward to your coming again to review our progress, and wish you a happy day! , we will strive to do better and look forward to your next visit. At the same time, you can also leave us your valuable comments about the hotel.
Guest User
Special Queen Room
Stayed in May 2024
Family
9 review
3.5/5
Posted on Jul 1, 2024
The location is convenient, but the facilities are insufficient. There is no refrigerator. The room is too small. The shower room is clean. The curtains and carpets are not clean enough. Overall, it is okay and the service is acceptable.
Original TextTranslated by Google
Response from Property: Dear customer, we deeply apologize for bringing you a bad experience during your stay, and thank you very much for your valuable feedback! We have a refrigerator in the rest area on the first floor for our distinguished guests to use. After seeing your feedback that the carpet and window hygiene need to be improved, we immediately contacted the carpet cleaning company to come and clean the front. We will also clean the windows regularly. About the windows We only use wooden windows to make old features, focusing on the Han and Tang Dynasty styles: retro Republic of China blue brick exterior walls, ancient city gates with red wooden doors, glazed wooden framed flower windows, simple and antique; if you don’t like this room type, you can try another one next time Room types, such as our light luxury or luxury rooms. Our smallest room is also 20 square meters in area. The room is rich in facilities and items, so it feels smaller, but in fact the total area is not small. We sincerely hope that you will choose a different room type next time to experience it, and we will serve you wholeheartedly! I wish you a happy life and smooth work!
Yizhimianyangˋˏ
Boutique Queen Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The room is very clean, tidy and comfortable. The service attitude at the front desk is very good, considerate, polite and attentive. The check-in experience is very good. There are many places to play nearby and the transportation is very convenient. The hotel is very considerate and cost-effective. I will choose your hotel next time.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation, your affirmation is the greatest support for us! We are honored to receive your praise. It feels sweeter than tasting honey. We will continue to maintain high-quality service ~ Thank you for sharing this love with everyone. I wish you a happy life!
Guest User
Boutique Queen Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Environment: Very quiet, nice decoration, simple and fashionable, I like this style
Hygiene: The room is very clean and the bathroom has no peculiar smell. The ventilation is good
Service: The lady at the front desk is very serious and beautiful. The service is excellent.
Facilities: TV can cast screen and small screen is very convenient
Original TextTranslated by Google
Response from Property: 很高興您在梵啡文創酒店和您的朋友們度過了一個美好的假期,您的點評是對我們酒店服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Guest User
Special Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The service attitude is very good and considerate. Very patient in providing detailed information.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience
Guest User
Boutique Queen Room
Stayed in Oct 2024
Couples
3 review
4.6/5
Great
Posted on Dec 1, 2024
Facilities: Pretty good. Everything can be voice controlled, but the curtains can only be fully opened or fully closed.
Hygiene: pretty good and feels okay
Environment: The environment is also good
Service: The service attitude is very good and the efficiency is very high.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, when we see your high evaluation, we are as excited as the surging river, and like the Yellow River flooding out of control. Fanfei Cultural and Creative Hotel will definitely do better with your support! We look forward to having you stay at our store again
Guest User
Special Queen Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 2, 2024
The room is pretty good. It's very convenient to go anywhere.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience
Guest User
Special Queen Room
Stayed in Sep 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Oct 20, 2024
"Highly recommend this hotel! 💯 The room is clean and tidy, and the bedding is very comfortable. Most importantly, the hotel staff are very considerate and always think of what we need. We will choose here again next time we travel! 🚀"
Original TextTranslated by Google
Response from Property: Thank you for choosing our store, we are extremely honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience. All the hotel staff sincerely look forward to your visit again!
Guest User
Boutique Queen Room
Stayed in Sep 2024
Couples
5 review
3.0/5
Posted on Oct 18, 2024
The parking lot is on the roadside, the kind of parking space on the roadside, and it is relatively narrow. The room is still relatively narrow and some bathroom appliances are old. The glass window is close to the roadside and cannot be opened. There are noisy vehicles passing by on the roadside in the middle of the night. And the curtain cloth was very dusty.
Original TextTranslated by Google
Response from Property: Thank you for your review and recognition. We are deeply sorry for the bad experience we have brought to you. We hope you are willing to give Xiaofan a chance. Xiaofan will use practical actions to prove that your choice is correct. I hope you will come next time. You can have a better experience temporarily.
Samanthe_Lei
Boutique Queen Room
Stayed in Aug 2024
Travel with friends
11 review
3.7/5
Posted on Sep 30, 2024
The windows were not soundproof, so I couldn't sleep well all night. The gate of the parking lot next to me said "unlicensed car", "Welcome" and "19 yuan" for a long time. . . . , the drains in the toilet and shower room in the room smell so bad, I had to cover it with the ashtray in the room to block out the smell a little bit.
Original TextTranslated by Google
Response from Property: Hello, some of the rooms in our hotel use wooden structure windows. The sound in the parking lot has been turned down. The toilet and rain shower in the room are separated from wet and dry. We do not have drainage channels. If you have any problems with the room, you can communicate with the front desk. The floor drain is the kind that prevents smells