Hyatt Regency Dongguan Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Hyatt Regency Dongguan. We are truly sorry to hear that you found our reception team unhelpful. Providing attentive and supportive service is very important to us, and it’s disappointing to know we fell short during your visit.Please accept our sincere apologies for any inconvenience this may have caused. Your comments have been shared with our front desk management to ensure we improve the level of assistance and hospitality provided to all our guests. We appreciate you bringing this to our attention, as it helps us enhance our service quality.We hope you will consider giving us another opportunity to welcome you back and provide the outstanding experience you expect and deserve.Warm regards, Hyatt Regency Dongguan Team

Response from Property: Dear guest,Thank you so much for choosing to stay at Hyatt Regency Dongguan and for taking the time to share your detailed feedback. We're absolutely delighted to hear that you had a comfortable and relaxing stay with us, and that our staff's English communication skills added to your convenience. It's wonderful to know that you thoroughly enjoyed the unique experience of having breakfast outdoors while watching the sunrise. Our team is always eager to go the extra mile to fulfill our guests' requests, and we're glad that their efforts made your stay more memorable.We also appreciate your kind words about our breakfast selection. We strive to offer a diverse range of options to start our guests' days on a great note.However, we sincerely apologize for the inconvenience you faced regarding luggage assistance. We understand how frustrating it can be to carry your luggage a long distance, especially when your room is far from the main reception. This is definitely not the standard of service we aim to provide, and we have shared your feedback with our relevant departments to ensure that such issues are addressed promptly. We'll enhance our training to make sure that every guest's luggage needs are met efficiently.We're glad that you appreciated the property's design and ambiance. Creating a peaceful and quiet retreat for our guests is one of our top priorities.We truly value your feedback and hope that you will give us another opportunity to serve you better. Your suggestions are invaluable to us as we continuously work towards improving our services. Please feel free to reach out to us directly if you have any further comments or needs in the future.Best regards,

Response from Property: Dear Guest,Thank you for sharing your thoughts about Hyatt Regency Dongguan. We truly appreciate your kind words about the hotel's beautiful design and strong foundation. We also understand your feedback regarding the need for some refreshing updates as the property ages.Please know that we are committed to maintaining a welcoming and comfortable environment for all our guests. Your comments are valuable to us as we continuously look for ways to enhance the guest experience and keep the hotel feeling fresh and inviting.We hope to have the opportunity to welcome you back in the future and provide an even better stay.Warm regards, Hyatt Regency Dongguan Team

Response from Property: Dear guest, Thank you for your review of your recent stay at the Hyatt Regency Dongguan. We are glad that you chose us as your hotel during your visit. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Response from Property: Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.

Response from Property: Dear Guest,Thank you so much for choosing to stay with us again at Hyatt Regency Dongguan. We are delighted to hear that your experiences have been wonderful and that you plan to return. Your continued trust and support mean a great deal to us.We look forward to welcoming you back and ensuring that your next stay is just as enjoyable. If there is anything we can do to make your future visits even better, please don’t hesitate to let us know.Warm regards, Hyatt Regency Dongguan Team

Response from Property: Thank you so much for choosing Hyatt Regency Dongguan for your business trip and for sharing your positive feedback. We're delighted to hear that you found our hotel to be one of the best choices in Dongguan. Providing a comfortable and convenient stay for our business travelers is very important to us, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit to Dongguan!

Response from Property: Dear Valued Guest,We sincerely appreciate you taking the time to share your feedback regarding your recent stay at Hyatt Regency Dongguan. Your insights are invaluable to us, and we deeply regret that your experience did not meet your expectations.We are committed to actively listening to our guests' concerns and continuously enhancing our service quality. We will promptly escalate your feedback to the relevant departments for immediate attention and improvement. We genuinely look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Hyatt Regency Dongguan

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful experience at Hyatt Regency Dongguan! We are thrilled to hear that you enjoyed our great food options and found our customer service to be excellent, friendly, and helpful. It's fantastic to know that you had a delightful experience at our steak restaurant. We take great pride in offering delicious meals and ensuring that our guests have a memorable dining experience. Your kind words motivate our team to continue delivering exceptional service.We look forward to welcoming you back for another enjoyable stay. If there’s anything specific you would like to experience during your next visit, please feel free to let us know. Thank you once again for your kind feedback!Warm regards, Hyatt Regency Dongguan Team

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful experience at Hyatt Regency Dongguan! We're thrilled to hear that you had a great weekend getaway and enjoyed the stunning lake view from your room. It’s fantastic that your daughter made good use of the large tub – we love hearing about special family moments!We're delighted that you took advantage of our indoor pool and had the opportunity to dine at our Copper Grill and Chinese restaurant. It’s always our aim to provide top-notch service and delicious meals, and we’re glad to know that we met your expectations during your stay.Your kind words motivate us to continue offering the best experiences for our guests. We hope to welcome you and your family back soon for another memorable stay. Warm regards,The Hyatt Regency Dongguan Team

Response from Property: Thank you for your wonderful review of Hyatt Regency Dongguan! We are delighted to hear that you enjoyed your stay and appreciated our beautiful location by the lake. It’s great to know that you found our facilities, especially the indoor swimming pool, to your liking. Your feedback is invaluable to us, and we strive to provide a comfortable and enjoyable experience for all our guests. If there’s anything else you would like to share about your stay or any suggestions for improvement, please feel free to reach out. We hope to welcome you back soon for another relaxing visit!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that our staff were able to assist you efficiently with your booking changes and made the process as seamless as possible. Your praise for our hotel, facilities, and the friendliness of our team means a great deal to us.We strive to provide an exceptional experience for every guest, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Thank you once again for choosing our hotel and for your loyalty. We hope to see you soon!

Response from Property: Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here.Please do recognize us as your home away from home, looking forward to welcoming you back soon.

Response from Property: Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers!We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest. Actually, we are closed to a Vanke Square, there are a lot of restaurants, and a supermarket, just about 10 minutes by walk, and we also closed a famous tourist attraction-Songhu Yanyu. Finally, thank you very much for your share and We are looking forward to welcoming you back soon.