Vienna Hotel Dongguan Shatian Dongguan Port Reviews
Vienna Hotel Dongguan Shatian Dongguan Port
Building 5, Donggang Huafu Community, Shatian Town, Dongguan, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.3/10
Very Good
657 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.3
Cleanliness9.4
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All reviews(657)
Positive reviews(638)
Reviews with photos/video(105)
Friendly front desk staff(79)
Classy environment(43)
Convenient parking(40)
Many amenities(27)
Delicious breakfast(23)
Perfect for business trips(19)
Awesome gym(5)
Located downtown(4)
Negative reviews(19)
Agarwal Vivek Satish
Superior Twin Room
Stayed in Aug 2024
Business travelers
21 review
10.0/10
Outstanding
Posted on Sep 7, 2024
Excellent hospitality services
Response from Property: Dear guests, we sincerely thank you for choosing Vienna Hotel (Sha Tin Humen shop), it is our greatest honor to add some convenience and comfort to your journey, and we are waiting for your next visit.
Fengliyuliwodengni-TJ
Superior King Room
Stayed in Apr 2024
Other
10 review
4.0/10
Posted on May 14, 2024
The carpet is extremely dirty and the room smells musty. This is the worst hotel I've stayed in Vienna. The toiletries are two toothbrushes, a shower cap, and a comb. I use Rejoice for shampooing and Safeguard for bathing. It's hard to describe. It's really not worth more than 200 yuan. It's not even as good as a small hotel! I've stayed in other places in Vienna for more than 200 yuan including breakfast. The toiletries are better than these. There are also disposable razors and disposable soaps. This is the first time I give a bad review to a hotel!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. In response to your feedback on the carpet and room problems, the branch management attaches great importance to it. The department has formulated a rectification plan to implement the re-cleaning and deodorization of all rooms on each floor, and strengthen the room hygiene. The management will do a good job of room inspection and improve the service quality. Our rooms are also equipped with disposable razors in the desk drawer in the room. If you have any questions during your stay, the front desk is online 24 hours a day. This reason caused your experience during your stay to be not very good. We are deeply sorry~ At the same time, please give us a chance to provide you with better service and ensure that you will be satisfied next time. Xiaowei looks forward to your visit again to check if I have made any changes. Thank you!
Guest User
Superior King Room
Stayed in Mar 2024
Other
13 review
10.0/10
Outstanding
Posted on Apr 30, 2024
It's still the feeling I like. I often go on business trips and Vienna is my first choice. The enthusiasm of the staff at the door makes me feel particularly warm. This time I booked a king-size room, and the front desk staff helped me arrange a high-altitude night view room with a full view of the city 🏙night view. This time the accommodation was a little uncomfortable. After calling the waiter, the manager and employees immediately expressed their condolences and concern. It was very comfortable. With their care, the fatigue of a day's business trip suddenly felt so warm and heartwarming, and the discomfort was immediately relieved. It's especially good and worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna Hotel (Shatin Humen Port Branch). Check-in without waiting, storage service, wake-up service, etc. We are committed to giving you the best experience throughout your stay. Thank you again for your love for Vienna Hotel, we look forward to seeing you again!
Guest User
Superior King Room
Stayed in Mar 2024
Other
7 review
10.0/10
Outstanding
Posted on Apr 30, 2024
I am used to staying in Vienna, so I chose to stay in Vienna when I came to Shatin this time. This hotel is in the town center of Shatin. I felt very high-end when I entered the hotel lobby, because some lobbies are really small. The lady at the front desk greeted me very warmly, and the check-in process was also fast and her attitude was very good. There are 4 elevators in total, and you can get to the floor quickly. The room is very clean, the floor is relatively high, and the view is also very wide. It is relatively quiet. Overall very satisfied!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Anonymous User
Superior King Room
Stayed in Mar 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Apr 25, 2024
The room is clean and sanitary, and the facilities are complete. There is a laundry room and a gym! I was just worried that I couldn't run on rainy days. There is a treadmill in the gym. Very friendly! Satisfied
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
5 review
10.0/10
Outstanding
Posted on Apr 25, 2024
Well-known brand in Vienna, it has everything you need. The front desk service is meticulous and enthusiastic, and will try its best to meet the guests' requirements. For example, I am afraid of noise, so I have a free room upgrade, which is very considerate. The guest room is clean and hygienic, and a coffee table is also delivered if needed. Overall, it is a very good choice. I will choose this place for business trips in the future.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Anonymous User
Superior King Room
Stayed in Mar 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 25, 2024
The hotel is located in the center of the town, and the transportation is very convenient. It is also very convenient to take a bus or a taxi from the urban rail (Dongguan Port Station). The waiter is also very professional and has a good attitude. He can help me answer questions well. Check-in is very fast. The room is also very clean.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for taking the time to give a sincere review of Vienna Hotel (Shatin Humen Port Branch). Check-in without waiting, storage service, wake-up service, etc. We are committed to giving you the best experience throughout your stay. Thank you again for your love for Vienna Hotel, we look forward to seeing you again!
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
2 review
10.0/10
Outstanding
Posted on Apr 19, 2024
Very satisfied! The hotel is located next to the town sign in the center of Shatin Town. The hotel lobby is grand and the front desk staff are very enthusiastic and satisfactory. You need to swipe your card to enter the room, which is very safe. The room is clean, tidy and comfortable, and the quilt and pillow are very soft and comfortable.
Original TextTranslated by Google
Response from Property: In order to ensure the safety of customers, we have adopted a card elevator system. The hotel is located in the center of the city, which is convenient for shopping and travel. Take-out can be delivered to the room by robot. We have a spacious parking lot. Welcome new and old customers.
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Apr 19, 2024
The hotel lobby is clean, the rooms are spacious and bright, and the floors are relatively high. The facilities are convenient, the gym is very good, and the self-service laundry is also very convenient, which is very convenient for me who is often on business trips. The main thing is that the room price is affordable, and parking is free and convenient. I am very satisfied with my stay!
Original TextTranslated by Google
Response from Property: Fast and convenient is to bring customers a clean and hygienic stay experience. Seeing your valuable opinions, we will continue to improve and upgrade to bring customers a better stay experience. I wish you well and a long journey. Safe and healthy
Guest User
Superior King Room
Stayed in Mar 2024
Business travelers
19 review
10.0/10
Outstanding
Posted on Apr 11, 2024
I stay here often. The front desk service is very friendly and they often upgrade the room type for free. Good review!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Vienna Hotel Dongguan Shatian Humen Port. We are glad to see that you have praised the hotel's location. The hotel is located in the center of Shatian Town with convenient transportation. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. Welcome to come back at any time.
Anonymous User
Superior King Room
Stayed in Mar 2024
Business travelers
5 review
10.0/10
Outstanding
Posted on Apr 9, 2024
The hotel front desk was very friendly. When I arrived, the room I booked was not cleaned yet, so I had to wait 40 minutes. The front desk lady helped me apply for a free room upgrade. The room was very clean, on a high floor, and had a great view. It was also very quiet and comfortable. A very good stay experience!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of Vienna. We have been working hard to create a warm and comfortable stay experience for travelers, and hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!
Anonymous User
Superior King Room
Stayed in Mar 2024
Business travelers
2 review
10.0/10
Outstanding
Posted on Apr 9, 2024
The room is clean and tidy, and the transportation is very convenient. There is a light rail station (Dongguan Port Station) nearby. There is also a bus stop at the door, so it is very convenient to take a taxi. It rained when I checked out today, and I didn't bring an umbrella with me. The hotel staff was very enthusiastic and took the initiative to hold an umbrella for me to take the bus at the door. It was very heartwarming. Thumbs up
Original TextTranslated by Google
Response from Property: Thank you for your high evaluation. Your satisfaction is the greatest encouragement to us. We are honored that our service has received such high evaluation from you. We will continue to maintain this enthusiasm and serve our guests sincerely! We look forward to seeing you again!
Guest User
Superior Twin Room
Stayed in Mar 2024
Business travelers
3 review
10.0/10
Outstanding
Posted on Apr 12, 2024
The front desk service is warm and the hotel is clean and hygienic. I will come again next time
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your thoughtful comments. We always believe that we can do a good job with our heart and pursue the ultimate service. We are willing to share the joy of growth with you on the road and bring you more surprises and touches. Welcome to come home often.
Guest User
Superior King Room
Stayed in Mar 2024
Other
1 review
10.0/10
Outstanding
Posted on Apr 5, 2024
The room is clean and hygienic, and the front desk service attitude is very good. The surrounding area of the hotel is also quite convenient, and there is a snack street opposite.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Anonymous User
Superior King Room
Stayed in Jan 2024
Travel with friends
9 review
10.0/10
Outstanding
Posted on Feb 22, 2024
The front desk lady was very friendly and sent milk. The room hygiene details were very good. I support you as always. It is cost-effective.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.