Vienna International Hotel (Dongguan Humen Wanda Plaza) Reviews

Response from Property: Dear guest, hello! Thank you for choosing to stay in our hotel and giving us feedback on your stay experience. We value the opinions of every guest and will take your comments seriously. 1. We are deeply sorry about the mattress issue you mentioned. The hotel's mattresses are usually selected based on the comfort needs of most guests, but we understand that everyone has different sleeping habits and preferences. Your feedback made us realize that we may need to provide more options in mattress selection to meet the needs of different guests. 2. We have conveyed your opinions to the relevant departments and will consider adjusting the mattress or providing more options to ensure the comfort of future guests. At the same time, we will also strengthen the inspection of guest room facilities to ensure that all facilities meet the standards. 3. We are deeply sorry for the problem you mentioned that the price does not match the experience. We have always been committed to providing guests with cost-effective services, but obviously this time we failed to meet your expectations. We will review our pricing strategy and work hard to improve the quality of service to ensure that every guest can feel value for money. 4. Thank you again for your valuable comments, your feedback will help us to continuously improve. If you are willing to visit again, we will wholeheartedly provide you with a better stay experience. If you have any further comments or suggestions, please feel free to contact us. Wish you a happy life!

Response from Property: Thank you for sharing such a detailed stay experience with us. We will improve and supervise the situation you reported and provide quality service to our guests. If you encounter any unresolved issues in the hotel in the future, you can immediately notify the front desk to help you deal with it. We have staff on duty at the front desk 24 hours a day. We will respond within 5 minutes and solve the problems you encounter in the hotel within 10 minutes. We sincerely look forward to your stay at Vienna International Hotel Humen Wanda Plaza again.

Response from Property: 親，都這麼棒了，能不能茲我們一個5分好評呢？還是感謝你言語中的讚美，雖然我有點小情緒了。。祝願生活美滿，萬事如一。

Response from Property: 洋洋灑灑就來了一段，放眼看去，盡然全部是讚美，我還能説什麼？真愛粉！您的讚美鼓勵着我們的前行，鼓勵着我們講小維做的更好，這就是小維的夥伴，我們以小維而驕傲！感謝好評，我們會繼續努力！

Response from Property: 花開四季，微笑迎客，您的滿意就是給我們最大的肯定，如陽光雨露般滋潤了我的心田，愛您哦，我僅代表維也納國際酒店虎門萬達廣場店對您表達最誠摯的祝福，期待您常來呦！

Response from Property: 您的評價如陽光雨露般滋潤了我的心田，愛您哦，我僅代表維也納國際酒店虎門萬達廣場店對您表達最誠摯的祝福，期待您常來呦！

Response from Property: 笑而不語，是此刻我在屏幕這邊的心情。。。求圍觀

Response from Property: Dear guest: Hello! 1. Our linens are strictly changed and disinfected for each guest according to the group standard. 2. After the aunt cleaned and the housekeeping supervisor checked, no one had entered the room you checked in that day. 3. The hotel explained to you twice and checked the surveillance of the aunt cleaning and changing linens before you checked in that day and sent it to you. We also told you that if you don’t believe us, you can come to the hotel to check the surveillance. 4. You stayed for one night and gave us feedback on the linens in the morning. We went to the room to check and found that things like snot were still wet. The specific reason is only known to you in the room. 5. You said today that you want us to compensate you for two nights’ room fee as compensation. The hotel told you that customers can choose hotels, and hotels can also choose high-quality customers!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: In the journey of life, we gradually realize that the most important thing between people is sincerity and care. Xiaowei treats every guest who stays in the hotel with the most sincerity, hoping to receive your love and support!

Response from Property: 你的感覺像三月，浪漫的季節，醉人的詩篇，讀你千遍也不厭倦～

Response from Property: I met you among thousands of people, not a step earlier, not a step later, just happened to meet you, "Wei" has been waiting quietly~

Response from Property: 温暖總是不期而遇，與您的相遇小維也會倍感珍惜，期待我們的下一次邂逅！

Response from Property: Dear, I am very happy to see your review. You can summarize Xiaowei so carefully with just a few words. It seems that you have a special liking for Xiaowei. I hope you can regard Xiaowei as your second home when you are away from home. Because in Xiaowei you can experience the warmth, kindness and comfort of home. Xiaowei looks forward to your visit and experience again