Mercure Melbourne Doncaster Reviews

Response from Property: Dear Ctam, Thank you for this great review.It brings us immense joy to know that your time spent with us was so memorable.We are delighted that you found the cleanliness and spaciousness of our rooms to your liking, all designed with comfort and style in mind. It's also wonderful to hear that our full hotel buffet breakfast, featuring a range of refreshing juices and barista made coffee, enhanced your dining experience.We look forward to welcoming you back soon. Kind regards,Cameron Abbott, General Manager

Response from Property: Dear Edward, Thank you very much for this kind review of your recent stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to seeing you again soon.Best regards,Michael Brislane , Operations Manager

Response from Property: Dear Kit, Thank you for taking the time to share your review.We are sorry to hear that your experience did not meet your expectations in terms of the attention provided. Our guests' satisfaction is of the utmost importance, and we truly value the input that helps us enhance our service.We hope you were able to appreciate the stunning views of Melbourne City and the Yarra Ranges from our contemporary styled rooms, and that you found the amenities, such as the 24-hour state-of-the-art fitness centre and indoor swimming pool, to your liking.We hope we will have the opportunity to see you again in the future. Best regards,Michael Brislane , Operations Manager

Response from Property: Dear Hong Cheng,We greatly appreciate you taking the time to share your feedback.Your wonderful review brings us immense joy.We are delighted that you appreciated our prime position adjacent to Westfield Doncaster, our welcoming team members and the exceptional comfort of your accommodation. The tranquil atmosphere, pristine conditions and contemporary amenities in our rooms reflect our commitment to providing an outstanding stay for our valued guests.We look forward to welcoming you back for another exceptional stay.Best wishes,Michael Brislane, Operations Manager

Response from Property: Dear Desmond, Thank you for taking the time to share your review.We regret to hear about your dissatisfaction regarding the room assignment during your recent stay. Our hotel is designed to offer a variety of views, including the cityscape and the Yarra Ranges, and it is unfortunate that we were unable to accommodate your request for a change. We understand how important a pleasant room view can be, and we apologize for any inconvenience this may have caused. Furthermore, we sincerely apologize for any misunderstanding or inconvenience you experienced regarding the room availability. We aim to provide transparent and accurate information to all our guests, and we regret if this was not clearly communicated in your case. We hope you were able to enjoy our central location in Doncaster, adjacent to the Westfield Doncaster Shopping Centre, and the ease of access to local attractions and public transport that our location affords.We hope we will have the opportunity to see you again in the future. Best regards,Michael Brislane , Operations Manager

Response from Property: Dear Judy, We would like to thank you for this review about your recent experience in our hotel.We are thrilled that you found our accommodations to be both clean and spacious, ensuring a comfortable stay.However, we acknowledge that you found the parking fee to be higher than expected. We strive to provide value for all our services, including our secure, underground parking which provides direct elevator access to the hotel for your convenience.Finally, we are pleased that our prime location adjacent to the Westfield shopping mall added to the convenience of your stay, and you found our WiFi service to be satisfactory, enabling you to stay connected effortlessly.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Michael Brislane , Operations Manager

Response from Property: Dear Kevin, Thank you for taking the time to share your review.We are thrilled to hear that you found our hotel to be clean and well-maintained, ensuring a comfortable and enjoyable stay.We are delighted that you enjoyed the cleanliness of our facilities. Our team works diligently to maintain a high standard of hygiene and cleanliness for all our guests to relax and unwind in our contemporary styled rooms with floor to ceiling windows that provide ample natural light.We hope we will have the opportunity to see you again in the future. Best regards,Michael Brislane , Operations Manager

Response from Property: Dear RP36, Thanks for your review about our hotel.We're thrilled that your stay with us was enjoyable and that our prime location contributed positively to your experience.It is wonderful that you found our parking facilities convenient, even though there is a fee associated with it. We strive to provide ample parking space with easy access to ensure a smooth experience for our guests.We are hoping to welcome you back in the future. All the best.Cameron Abbott, General Manager

Response from Property: Dear Guest,Thank you for your kind review.We are delighted that your stay with us was so enjoyable.Your appreciation of our contemporary accommodations and attentive hospitality means a great deal to us. The elegant design of our rooms and the dedication of our team members consistently aim to create memorable experiences for our valued guests.We look forward to welcoming you back. Best wishes,Michael Brislane, Operations Manager

Response from Property: Dear Hanna, Thank you very much for your kind review.It is very rewarding to learn that we provided you with the perfect stay and we are glad our location was ideal for your time here. We also appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance.It would be a pleasure to welcome you back. Best wishes,Michael Brislane , Operations Manager

Response from Property: Dear Shing, Thank you very much for your kind review.We are truly overjoyed that your time at Mercure Melbourne Doncaster was so memorable.We are delighted that you appreciated the leisure facilities, our gym and pool located on level 3, which are part of our commitment to providing a fully equipped state-of-the-art fitness centre for our guests’ well-being. It is great that our dining options met your expectations, offering a delicious array of Modern Aussie flavors and a variety of dining experiences from our restaurant on Level 3. Recognizing our friendly staff and the courteous service they provide reaffirms our dedication to guest satisfaction. We take immense pride in the high standards of hospitality we deliver.It would be a pleasure to welcome you back. Best wishes,Emmi Mae Luke, Executive Assistant Manager

Response from Property: Dear Guest, Thanks for your review about our hotel.We are pleased that you enjoyed the sophisticated setting of our hotel along with the extensive breakfast options available at The Restaurant. It is great to know that our contemporary styled rooms and the panoramic views of Melbourne City and the Yarra Ranges added to the relaxation and enjoyment of your stay.We are hoping to welcome you back in the future. All the best.Cameron Abbott, General Manager

Response from Property: Dear Guest, Thank you for this great review.We are delighted that you appreciated the tranquility, impeccable cleanliness, and comfort during your stay at Mercure Melbourne Doncaster. Our team takes pride in our hotel's calm atmosphere, ensuring that every guest can enjoy a peaceful retreat amidst the bustling city. The dedicated housekeeping staff works tirelessly to maintain our high standards of cleanliness, and we're pleased that this contributed to the comfort and enjoyment of your visit. Furthermore, we're thrilled to hear that our contemporary styled rooms with floor-to-ceiling windows offering views of Melbourne City and the Yarra Ranges provided a sophisticated setting for your relaxation.We look forward to welcoming you back soon. Kind regards,Michael Brislane , Operations Manager

Response from Property: Dear Guest,We appreciate your feedback about your recent stay with us.Your comments about the immaculate condition of your accommodation make us proud.We hope you had the chance to experience our stunning views of Melbourne City and the Yarra Ranges during your stay.We look forward to welcoming you back.Best wishes,Michael Brislane, Operations Manager