To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(186)
Positive reviews(182)
Reviews with photos/video(43)
Delicious breakfast(31)
Easy to get around(28)
Convenient location(26)
Perfect for business trips(14)
Close to train station(14)
Would stay again(11)
Friendly front desk staff(11)
Loved the view(4)
Negative reviews(4)
Guest User
Superior Queen Room
Stayed in Feb 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 30, 2025
The hotel is located in the city center with convenient transportation. It is very close to the railway station, commercial street, Russian style street and Zhongshan Square. It is convenient for shopping and tourism. The hotel rooms are clean and hygienic, the accommodation conditions are good, and the restaurant snacks are unique. Recommended!
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Response from Property: 非常感謝您選擇本酒店,並給予熱情推薦。我們團隊始終致力於營造舒適的住宿環境,在客房、餐飲、交通便利性等方面精心規劃。您的推薦,對我們來説是極大的鼓勵。希望在未來的日子裏,能與您持續相伴 。
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The room is very clean and quiet. The location is super convenient, close to the train station, Tianjin Street, and Russian Style Street... The breakfast is very rich, with both Chinese and Western styles. It is not easy to prepare so many types during the off-season.
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Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope XX will be the warmest and most unique one in your memory! Come home often, and I wish you good health and good work!
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Business travelers
23 review
4.0/5
Very Good
Posted on Jan 1, 2025
Breakfast was average and ended at 9:30. The bathroom was separated into dry and wet areas, but the bathing area was weird. It's an old hotel with a nice lobby and window view. Overall, it's ok. The service is not as good as Huazhu Club.
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Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings next time you come. We will work hard to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Booked for others
2 review
5.0/5
Outstanding
Posted on Mar 18, 2025
Good breakfast, clean rooms, good value for money
Original TextTranslated by Google
Response from Property: 能得到您的認可,我們倍感榮幸!早餐的豐富、房間的整潔,都是我們對品質的堅持。高性價比是我們的追求,下次出行,別忘了我們一直在這裏等您!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 11, 2025
The room is OK, the service is good
Original TextTranslated by Google
Response from Property: 非常感謝您在攜程網給予我們五分好評!您的滿意是我們最大的動力,能夠為您提供優質的服務是我們的榮幸。我們會繼續努力,不斷提升服務品質,期待未來能為您帶來更多愉快的旅行體驗,祝您工作順利、萬事順遂!
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Oct 9, 2024
The hotel is in a good location for Mid-Autumn Festival travel. It is convenient for travel. It is close to the Internet celebrity road Dongguan Street and the Russian style street. The guest room also has an electric drying rack, which is very convenient. The restaurant on the fourth floor can order food and the dishes are also delicious. The hotel is cost-effective. Overall, I am quite satisfied and recommend staying
Original TextTranslated by Google
Response from Property: Dear guest, hello! The best advertisement is the recommendation from the guests. We are honored that our service has been recognized by you. We look forward to your next stay! We wish you good health and success in your work!
Guest User
Superior Queen Room
Stayed in Aug 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The location is very good. The breakfast is very rich. Because it is next to the train station, the room is just on this side. I asked the front desk manager to change it and he agreed to it immediately. The people are very nice. I will stay here again next time. It's really good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Sun Moon Lake Hotel Dalian and giving us such high praise in your busy schedule. Your recognition is the greatest motivation for our work. All hotel staff are willing to provide the most comfortable accommodation environment and good service quality and look forward to every guest's visit!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 3, 2025
The breakfast is rich in variety, combining Chinese and Western styles, and tastes great. The restaurant environment is elegant, and the service staff is friendly, giving people a feeling of being at home.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好, 您的評價是我們前進的最好動力, 我們會不斷提高酒店員工的服務意識, 重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨! 祝您生活愉快!
Guest User
Superior Family Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 10, 2024
It is highly recommended. It is an old four-star hotel with very responsible staff. It is also the accommodation base for airline and railway personnel. It has good hygiene and is close to supermarkets. There is 201 tram at the door. It is a few minutes' walk to Dalian Station and convenient for taking the subway.
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6/9
Response from Property: First of all, thank you for your heartwarming evaluation and true words. Providing you with thoughtful and considerate service is what Sun Moon Lake Hotel has always pursued. Seeing that you are so satisfied, we are also very happy. I hope that Sun Moon Lake Hotel will add color to your life and look forward to your visit again! I wish you good work and good health!
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
24 review
3.5/5
Posted on Jul 3, 2024
Old four-star hotel, the facilities are a bit old, the smart toilet broke down several times, the location is OK, very close to the train station, there are flight attendants living inside, there are many breakfast varieties, but not much to eat, everyone understands, Ctrip service is OK, the bathroom is transparent
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the bad experience you have had. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the problem of the smart toilet in the room, the hotel engineering department has stepped up maintenance to ensure that such problems will not occur again next time you stay. We are deeply sorry for the inconvenience caused to you! I wish you good health and all the best!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 17, 2024
Booked for a friend, recommended to stay, it is quite suitable for tourism, cost-effective, convenient for travel, it is a good choice~~ I will choose this hotel next time I come to Dalian, the service facilities are very nice
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 16, 2024
The location of the hotel is easy to find, the room is clean and tidy, and the towels and bath towels prepared in the room are all plastic, which is quite reassuring. The service is very considerate. If you ask about attractions, they will inform you enthusiastically. The facilities are also very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Sun Moon Lake Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Anonymous User
Superior 2-bed Room
Stayed in Mar 2024
Other
6 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The hotel is conveniently located near the train station and the subway station. The hotel rooms are spacious, clean and sanitary, and the service is thoughtful and warm. The location is quiet in the bustling city. I give it a five-star rating and recommend staying here.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this trip. This is what we service providers have always pursued. This will also become our motivation to continue to work hard and make progress. We look forward to serving you next time! I wish you good health and all the best!
Guest User
Superior Family Room
Stayed in Sep 2024
Family
41 review
5.0/5
Outstanding
Posted on Oct 29, 2024
The room is clean, tidy and comfortable, with convenient transportation. It is very close to the Russian Style Street, Zhongshan Square and Friendship Square. The 201 tram is right next to it and it is also close to Dalian Station.
Original TextTranslated by Google
Response from Property: Dear guest! Thank you very much for your affirmation of the hotel in your busy schedule. Thank you again for your strong support to Sun Moon Lake Hotel. Your and all guests' satisfaction is our eternal pursuit. We will continue to work hard to provide you and more guests with more excellent service quality. We sincerely look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Facilities: Very good facilities, smart toilet
Cleanliness: Excellent, very thorough cleaning
Environment: The environment is very good and looks very warm and welcoming
Service: The service is very nice
This trip is a business trip. I stay in Sun Moon Lake almost every time I go on a business trip. It is a very cost-effective restaurant. The breakfast is very rich. There are private rooms on the fourth floor and private rooms for lunch. The food prices are not high. Overall it is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of us. I am really happy to receive your five-point praise. Don’t miss it. Please come often.