Atour X Hotel (Dalian Development Zone Ansheng Plaza)

Atour X Hotel (Dalian Development Zone Ansheng Plaza) Reviews

Atour X Hotel (Dalian Development Zone Ansheng Plaza)

No.149 Jinma Road, Jinzhou District, Dalian, Liaoning, 116000, ChinaSee Hotel Details
Atour X Hotel (Dalian Development Zone Ansheng Plaza)
Atour X Hotel (Dalian Development Zone Ansheng Plaza)Atour X Hotel (Dalian Development Zone Ansheng Plaza)Atour X Hotel (Dalian Development Zone Ansheng Plaza)
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Guest Reviews

9.6/10
Excellent
1025 review
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1025)
Positive reviews(1006)
Reviews with photos/video(99)
Classy environment(67)
Delicious breakfast(67)
Friendly front desk staff(61)
Perfect for business trips(34)
Near shopping area(19)
Stayed multiple times(9)
Awesome gym(5)
Tasty coffee(5)
Negative reviews(19)
Yvonne Ngema
Elegant Queen Room
Stayed in Apr 2025
Solo traveler
5 review
10/10
Outstanding
Posted on May 19, 2025
The foyer is great if you want an office type of environment and don’t want to work in your room. Loved being down here.
Response from Property: 看到您的點評朵兒萬分開心。很榮幸我們的服務得到您如此高的評價，我們將繼續維持這份熱情真摯的為您服務！期待您的下次入住！
E_lena_tj
Superior 2-bed Room
Stayed in Sep 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 29, 2024
We came to this area of the city for just one day and stayed at this hotel because of its convenient location. The staff is very friendly and polite, we were immediately offered a hot drink because it was very cold outside. The room is nice and clean. The breakfast is varied.
6/7
Response from Property: 完美的旅途中總有不期而遇的温暖，感動常在，我們很樂意去為每一位客人提供熱情周到的服務，你的滿意是我們最大的動力，做再多也是值得的！朵兒們信奉客人為家人，讓您的每一次旅行都有回家的感覺，對家人的關懷、體貼、照顧、温暖，是每位朵兒送給親最真誠的禮物，希望與您再次相遇！
man chun
Elegant Queen Room
Stayed in Oct 2024
Business traveler
2 review
10/10
Outstanding
Posted on Nov 19, 2024
It’s a very nice hotel, very clean, convenient and the location is perfect! The breakfast is good, service is good too. Rooms are comfortable and the stay was very pleasant, I will definitely come back again
Response from Property: 看到您的點評朵兒萬分開心。很榮幸我們的服務得到您如此高的評價，我們將繼續維持這份熱情真摯的為您服務！期待您的下次入住！
DomGe
Superior Queen Room
Stayed in Sep 2024
Business traveler
2 review
10/10
Outstanding
Posted on Oct 18, 2024
Super friendly and helpful staff. Definitely recommend to stay here.
Response from Property: 很開心能夠得到小主對朵兒的信任、肯定與支持。朵兒很開心，朵兒家一直秉承用户第一的理念為每一位入住客人提供貼心而細緻的服務，力求為更多客人提供尊貴不凡的入住體驗，我們將會不斷努力，努力為客人提供更完善、更人性化的服務。希望能一如既往的為您提供温馨、舒適的入住環境！
Guest User
Jimu Double Bed Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Aug 2, 2025
good service
Response from Property: 看到您的點評朵兒萬分開心。很榮幸我們的服務得到您如此高的評價，我們將繼續維持這份熱情真摯的為您服務！期待您的下次入住！
Guest User
Superior Room (2 beds)
Stayed in Jan 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Feb 26, 2023
The breakfast was very good and the service is very good.
Response from Property: 尊敬的賓客：您好！感謝您的選擇及讚美，讓您滿意是我們追求的目標，期盼您下次入住
Guest User
Elegant Queen Room
Stayed in May 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 4, 2024
henhao
Response from Property: 看到您的點評朵兒萬分開心。很榮幸我們的服務得到您如此高的評價，我們將繼續維持這份熱情真摯的為您服務！期待您的下次入住！
Guest User
Stayed in Feb 2023
Business traveler
38 review
8.0/10
Very Good
Posted on May 10, 2023
Just ok
Response from Property: 親愛的賓客，您好！非常感謝您的認真點評，我們一直秉承着顧客至上的原則服務每位顧客，期待您的再次光臨，祝您闔家歡樂，工作順利！酒店總經理--Joyce
Yangxiao92
Elegant Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 17, 2025
The facilities are very new, clean and tidy. The room is neither too big nor too small, very suitable. The service is very polite. The breakfast is rich, especially the Dalian stewed meat, which is freshly made and delicious. I will stay here when I go on business in the future. Behind it is a street of various restaurants, many Japanese food
Original TextTranslated by Google
Response from Property: There is always unexpected warmth and touching moments in a perfect journey. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our greatest motivation, and it is worth it no matter how much we do! Duoers believe that guests are family members. We want to make every trip of yours feel like home. The care, consideration, attention and warmth for family members are the most sincere gifts that every Duoer gives to you. We hope to meet you again!
Meiguisanbaisui
Elegant Queen Room
Stayed in Apr 2025
Solo traveler
3 review
10/10
Outstanding
Posted on May 18, 2025
Very good service, you can also check out late until 4 o'clock
Original TextTranslated by Google
Response from Property: I am very happy to have the trust, affirmation and support of Duoer. Duoer is very happy. Duoer's home has always been adhering to the concept of user first to provide considerate and meticulous service to every guest staying in the hotel, and strives to provide more guests with a distinguished and extraordinary stay experience. We will continue to work hard to provide guests with more complete and more humane services. We hope to provide you with a warm and comfortable living environment as always!
Guest User
Elegant Queen Room
Stayed in May 2025
Business traveler
64 review
5.5/10
Posted on Jun 26, 2025
Dalian's tourist season is about to begin, so naturally, hotel prices are rising. However, the front desk clerk was incredibly naive. She urged me to pay them an additional 14 yuan to upgrade my room. Don't worry, I won't be going back. You guys are now rich, so you don't need any more guests.
Original TextTranslated by Google
Response from Property: We sincerely apologize for the unpleasant experience you experienced during your stay, especially for the inappropriate handling of the room upgrade by our front desk associate. We are deeply remorseful for the poor experience you experienced. We have seriously investigated the front desk associate's request for an additional fee to upgrade your room. During peak tourist season, we must remain committed to our core service principles and never compromise our guests' experience due to fluctuating visitor traffic. Your criticism is precisely the area where we need to be most vigilant and reflect – every guest's experience is crucial, at all times. We have provided serious guidance to the relevant associate and have restructured our room upgrade process to prevent such incidents from recurring. We apologize again for the inconvenience you experienced. If you visit Dalian again in the future, please give us a chance to make amends. We will demonstrate our commitment to improvement with more standardized and sincere service.
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Business traveler
1 review
5.0/10
Posted on Mar 28, 2025
The service was terrible! I navigated to the north side of the hotel, but there was no sign. I called the front desk, and they didn't know anything about the directions. They said they would show me the way, but after waiting for ages, no one showed up. They called again, saying they were busy and asked how long the wait would be. I know everyone knows this. This is the worst Atour hotel I've ever stayed in. I don't know how the manager manages it.
Original TextTranslated by Google
Response from Property: Hello, Duoyou, thank you very much for your recognition and we are very sorry for the bad stay experience you have had. Duoer has immediately rectified the issues you reported to the relevant departments and ensured that similar problems will not occur again. We hope that Duoyou can give Duoer another chance so that we can do our best to bring you better service. We look forward to meeting you again and wish you a happy life and smooth work.
Xkzhao
Superior Queen Room
Stayed in Feb 2025
Solo traveler
86 review
3.5/10
Posted on Apr 12, 2025
The cleanliness was truly terrible. The room door was sticky, the floor was water-stained, and the bedside table was broken. Environment: Very dated. Service: The service was decent, comparable to Atour.
Original TextTranslated by Google
Response from Property: Hello, Duoyou, thank you very much for your recognition and we are very sorry for the bad stay experience you have had. Duoer has immediately rectified the issues you reported to the relevant departments and ensured that similar problems will not occur again. We hope that Duoyou can give Duoer another chance so that we can do our best to bring you better service. We look forward to meeting you again and wish you a happy life and smooth work.
Guest User
Elegant Queen Room
Stayed in Aug 2024
Solo traveler
23 review
6.0/10
Posted on Sep 22, 2024
First time staying at Atour, very disappointing... As soon as I walked in, I found that the toilet seat was not clean and had obvious stains. I called the front desk and asked if I wanted to change rooms. I said just clean it for me. The housekeeper came over and took a long time to fix it for me, but it fell off. I was too lazy to change rooms. Moreover, the soundproofing was so poor that I could clearly hear the movements of a couple in the next room, which was quite intense... It was also very noisy in the morning, and I could clearly hear the conversation next door in the morning! When I checked out, the front desk asked me about my stay experience, so I told me so. The front desk was very nice, apologized, and said they would upgrade my room next time... With this soundproofing, who would want to stay here again? Atour's experience...what else can I say about its quality...
Original TextTranslated by Google
Response from Property: Thank you for sharing your experience with Duoer despite your busy schedule. We are sorry to bring you a bad experience. We will strengthen the training of room attendants in room preparation and the attentiveness of room managers in the second round of rooms. At the same time, we will also We will arrange for management staff to conduct three ward rounds from time to time. Thank you for your recognition of the service attitude. We look forward to your visit again and giving you a satisfactory check-in experience. Duo'er is waiting for you here!
Guest User
Suite
Stayed in Apr 2025
Booked for others
9 review
5.0/10
Posted on May 5, 2025
The platform tricked me into upgrading my room but there is no window!
Original TextTranslated by Google
Response from Property: We apologize for your disappointment with this room upgrade, especially the fact that you were offered a room without a window, despite being promised an upgrade. This not only violates our service commitment but also creates a poor stay for which we are deeply remorseful. Regarding the issue of the platform not clearly informing you of the windowless room upgrade, we have immediately contacted the platform to investigate. We are also revising our internal process for synchronizing room upgrade information to ensure that all room information (including details such as window availability) is clear and transparent to prevent similar misunderstandings from occurring in the future. Your dissatisfaction serves as an important reminder of our service flaws, and we have comprehensively reviewed and rectified our room information management and upgrade processes. We apologize again for the inconvenience this has caused you. If you would like to give us another chance, please contact our front desk staff on future stays. We will do our best to arrange a suitable room type for you and make amends for this mistake.