Top 5-Star Hotels in Dali

The hotel is in great location and the room has great view with a very comfortable bathroom layout (very spacious). The only thing is that the staff at check in and check out took our money. We booked 3 rooms in total and we paid in full at check in. Despite payment with credit card, the staff asked each of us to pay extra RMN1000 per room as a deposit in cash. At check out, no damage was found and they returned our deposit but all the 3 rooms only got RMB900 back. The staff could not speak English and even we could speak a little Chinese, the communication and the explanation is not understandable why we were deducted RMB100 per room total of RMB300 on top of the full payment. Other hotels will just block the credit card as deposit which is standard but when I asked if they can just use credit card that we paid to block the deposit, they said it could not be done. Moreover, when we paid RMB3000 deposit for 3 rooms, we counted RMB100 x30 to the staff. The staff took the money to another location saying they had to use the machine to count, then she came back saying there was only RMB2900. I guess she also took another RMB100 from the cash deposit. (Check in time was on April 10 at 10.30pm and check out time was on April 12 at 9.40am)

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

The hotel view was amazing and stunning facing to lake views with sunrise .the hotel also provided transport to pick us from car parks .the staff was friendly and helpful . 管家小郝who arranged the transport and helpful staff.hope come back to Dali soon.love the environment and atmosphere here ❤️

This hostel location is in old town but not noisy, convenient for shopping, dining and cafe. Beautiful and comfortable space, just too hot at daytime if u stay in the room, even though u turned on all the air conditioning.

Sure, I'd be happy to help! Here's a positive review for the Hilton Dali Resort & Spa in English: ”The Hilton Dali Resort & Spa offers an unparalleled experience amidst the breathtaking beauty of Dali. The hotel's stunning location, overlooking Erhai Lake, creates a serene and picturesque atmosphere. The staff's warmth and hospitality made our stay exceptional; they were attentive, friendly, and eager to assist. The rooms were spacious, elegantly designed, and provided mesmerizing views. The amenities, especially the spa facilities, were top-notch, ensuring relaxation and rejuvenation. The diverse dining options, showcasing both local and international cuisine, were a culinary delight. Overall, our time at the Hilton Dali was truly memorable, leaving us longing to return and experience its charm again.”

Excellent location, big rooms, very clean. The best part of the hotel is the location inside the Dali Ancient Town, just 5 minutes away from the entrance to the old town. This is convenient if you are renting a car or taking cabs to get around Dali, as cars are not allowed inside the ancient town most of the time. The hotel has great views of the mountain and has a very modern look and feel. Overall great experience! Highly recommend!

The waterfront B&B is very quiet. The facilities and butler service are worth more than five stars. Breakfast, afternoon tea, midnight snacks, and luggage pick-up by the butler. The open-air landscape public area is relatively large in the ancient town. There is a small garden and an open-air restaurant in the open air, both of which are suitable for taking pictures. There are only two water swings, and this is one of them. The Santorini style, the view in the room is great, unobstructed, and you can see the sunrise and sunset of Erhai Lake in the room in the morning and evening.

I like the room facilities, the details are in place! Welcome fruits and desserts 🍨 are both good-looking and delicious! The photos taken everywhere are very good! I am basically not a person who will give reviews! Because I have a big personality, I don't make any reviews every time I go out! This time, it was the hotel staff who asked me to make a review, which made me feel very warm! This time I went on a trip with my mother. Just in the afternoon before I went home, my mother suddenly had some gastroenteritis and vomited 🤮. I communicated with the hotel staff, and they arranged to make porridge for me. Later, it was still not very good. They accompanied me to the town's health center and got an IV drip. After the IV drip, they picked us up again. It really warmed my heart, as warm as my family! ! The last picture is the brother picking us up on the way back to the hotel👍

Last year, I stayed at Wucaiyun for my company's recuperation. I liked it very much. This time, I also chose Wucaiyun for my trip. I stayed for three consecutive nights. I arranged for the housekeeper to contact me one day in advance. We arrived in the morning and helped to upgrade the room type for free. The location of the hotel is very good, and it is within walking distance of Dali Ancient Town. It is very close to the Nanmen Vegetable Market, and it is very convenient to go out to various check-in places. The hotel service is very good, with welcome fruit, afternoon tea in the afternoon, and good night hot milk in the evening, which is warm. The breakfast in the hotel is delicious. Souvenirs were also prepared when checking out, which was a surprise. Next time I come to Dali, I will choose Wucaiyun. Super five-star recommendation~

The hotel’s service is excellent, providing lots of care and attention. Especially the butler “青柠,” who took very good care of us, ensured our stay was comfortable, and frequently checked on us. She also provided recommendations for places to visit and responded quickly when needed. Even when we were out of the room, she delivered tea break snacks and desserts. After we checked out, she also checked if we had reached our destination safely. Because of her outstanding service, we will definitely come back and stay again. 酒店的服务非常好，提供了很多关怀和服务。特别是管家“青柠”照顾得很周到，确保我们的住宿舒适，不时关心我们的情况。她还为我们推荐了值得去的地方，并在我们需要时迅速回应。即使我们不在房间时，她也会送来茶点和甜点。即使我们退房后，她也会关心我们是否安全到达目的地。因为她的优秀服务，我们肯定会再回来入住。