HanTing Hotel (Dali Erhai Gongyuan Baicheng Railway Station) Reviews

Response from Property: We deeply regret this. We sincerely apologize for the issues you encountered with the blocked sink and small room size. We will take immediate measures to repair the wash basin and improve the accommodation experience. At the same time, we are also very grateful for your feedback. Your valuable opinions are the direction for us to improve our services.

Response from Property: Hello, dear guest! They must be super happy to see you praising our service staff so much! Thank you for your recognition of the kindness of our waiters. They have always served every guest with great care. Being able to find your lost headphones, contact you in time, and help you mail them is what we should do. We are also very happy that you can find your beloved headphones again! I wish you a happy life and look forward to seeing you again!

Response from Property: We sincerely apologize for your feedback regarding your stay at the Hanting Hotel. We learned that you encountered problems with incomplete facilities and a closed door in the bathroom of your business king room, which affected your stay experience. We are deeply sorry for this. , at the same time, we also noticed the smell problem from the beef hotpot restaurant below the room you mentioned, which may indeed cause you inconvenience. We take your feedback seriously and will work to address these issues immediately. We will strengthen the inspection and maintenance of bathroom facilities to ensure that each room can provide a comfortable accommodation environment. At the same time, we will also communicate with the merchants downstairs to minimize the impact on the guest rooms. Thank you for your valuable opinions. Your feedback is an important motivation for us to improve our services. We look forward to winning your satisfaction and recognition for our services in the days to come.

Response from Property: "Your review made us both touched and thoughtful. Although the area is small, we have been working hard to make every inch full of the warmth of home. As for the price difference, perhaps we failed to give you enough explanation when booking. Thank you For your valuable opinions, we specially invite you to communicate with our front desk manager in person next time you check in, so that we can explore together how to create a more perfect accommodation experience for you. At the same time, if you have any creative ideas, please feel free to tell us. Let’s make this hotel even more unique and memorable! ”

Response from Property: Dear guest, thank you sincerely for your recognition of our hotel service team. We have always been committed to providing warm and thoughtful services to our guests. Your affirmation is our greatest encouragement. We deeply regret and sincerely apologize for the smoke smell problem in the room you mentioned. We attach great importance to this matter and have taken immediate measures: First, we will strengthen the supervision of guests’ smoking behavior to ensure that the no-smoking policy is effectively implemented; second, we will thoroughly clean and deodorize rooms involving smoke smell, including replacing all Bedding and bathroom linens may be affected to ensure subsequent guests' comfort during their stay. We know that a good sleeping environment is important to our guests, and your feedback made us aware of our deficiencies in this area. We promise to continuously work hard to improve our services and ensure that every guest can enjoy a clean, smoke-free and comfortable accommodation environment. We sincerely apologize for this unpleasant experience and hope you will give us a chance to make things right. If you are willing to choose our hotel again, we will do our best to provide you with better services to make up for this shortcoming. We look forward to your understanding and hope you can give us a valuable evaluation. Your opinion will be the driving force for our continuous improvement.

Response from Property: Dear guest, thank you very much for choosing our hotel and giving us your feedback. We have always been committed to providing the best quality accommodation experience for every guest. We are deeply sorry about the cigarette smell issue you mentioned. We will further strengthen supervision to ensure that all areas can maintain clean air. We apologize for the inconvenience and will take immediate steps to improve it. Regarding the noise issue, we fully understand your concerns. We have recorded your feedback on the sound of water flow and will arrange for the engineering department to conduct inspection and repair as soon as possible to ensure that the sound insulation measures for the water pipes are in place to provide you with a peaceful accommodation environment. We are pleased to hear that you were satisfied with our hotel's location and accessibility. Being close to the train station does bring great convenience to guests' travel. We have also been committed to providing guests with more convenient services, including car rental services. We attach great importance to your feedback and will continue to work hard to improve the quality of our services. If you have any further questions or need assistance, please feel free to contact our front desk and we will be happy to assist you. Thank you again for your valuable opinions and support, and we look forward to your next visit!

Response from Property: Dear guest, I am very sorry to give you a bad check-in experience. The room next to the restaurant will be a bit noisy in the morning. You can contact us in advance next time you check in to arrange other quiet room experiences for you. I wish you a happy life!

Response from Property: Dear guest, thank you for your choice to stay and your feedback. We sincerely apologize for the unpleasant experience we have brought you. Your suggestions are very important. We have fed them to the housekeeping department and made improvements immediately. We believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your dissatisfaction and look forward to your next stay to experience our better service.

Response from Property: Thank you for choosing Hanting Hotel. We are really sorry for not giving you a perfect stay experience. We take your breakfast issue very seriously and have optimized the hotel's food. We sincerely apologize for causing you any discomfort. The hotel sincerely hopes that you can give us another chance and you will not be disappointed if you stay again!

Response from Property: 尊敬的客人，非常感謝您給出如此細緻全面的5.0分好評！看到您認可酒店步行可達高鐵站、交通網絡便捷這些核心優勢，還有配套服務、周邊環境也讓您滿意，我們心裏滿是温暖～這是漢庭酒店（大理洱海公園火車站店）團隊努力的動力呀！您提到的地理、交通、服務、周邊，都是我們想為旅客打造“省心中轉、便捷出行”體驗的關鍵。後續我們會繼續優化，不管是常住商務客、背包客，還是環洱海中轉旅客，都想讓大家每次來，都覺得選對了地方！期待您下次再用腳步丈量大理時，依舊選擇我們，繼續書寫愉快的住宿故事 ～

Response from Property: 尊敬的顧客，非常感謝您的好評！看到您説酒店位置方便，前台小姐姐的熱心服務和檸檬柚子茶讓您滿意，我們超開心～能為您選到心儀有窗房間，是我們的榮幸，期待您下次來大理，繼續給您貼心服務，祝您生活愉快呀！

Response from Property: 非常感謝您在出差途中選擇我們華住旗下酒店！能成為您商務出行的信賴之選，我們倍感榮幸！得知酒店便利的地理位置、安靜的環境以及周邊豐富的雲南特色美食都為您的旅程增色，我們由衷開心～前台小夥伴能以熱情服務和免費飲品為您帶來好心情，更是我們的小驕傲！期待下次您來大理，無論是出差還是旅行，都能在這裏收穫熟悉又安心的體驗！

Response from Property: 親愛的~ 聽到您誇位置便利、服務貼心，我們超有成就感！機器人“小跑腿”也盼着再為您送外賣，隨時歡迎再來邂逅美好呀～

Response from Property: 感謝您真誠又細緻的分享！得知因晚點讓您旅途奔波，我們也很牽掛。無論多晚，為客人保留房間是我們的承諾，您能順利入住就好！很高興房間的靜謐環境和便利位置符合您的期待～您對樓下銅瓢涮肉的推薦太誘人啦！我們也會和店家“狠狠安利”這份好評！期待下次您來，依然能為您的旅程保駕護航！