M Hotel Danang Reviews

Response from Property: Dear Mr/Ms. Ney Jore,Thank you very much for taking the time to share your wonderful experience at M Hotel Da Nang. We are truly honored by your kind words and delighted to hear that you found our hotel to be a prestigious and enjoyable place to stay. It means a lot to our team to know that our efforts to provide exceptional service and comfort have made your visit memorable.We would be absolutely thrilled to welcome you back whenever you return to Danang, Vietnam. Our team is always here to ensure your stay is even more enjoyable, and we look forward to creating many more special moments for you.Warm regards,M Hotel Da Nang

Response from Property: Dear Mr/Ms. NVM,Thank you for your review! We're thrilled to hear you enjoyed our new hotel's prime location, spectacular ocean views, and great pools.We truly appreciate your candid feedback regarding the afternoon tea lacking variety. We're sorry this led you to not experience it, and we'll certainly review our offerings to ensure a more diverse and appealing selection for our guests in the future.We hope to welcome you back to M Hotel Da Nang soon for an even more enjoyable stay.Warm regards, M Hotel Da Nang

Response from Property: Dear Mr./Ms. IbrahimThank you for sharing your amazing experience at M Hotel Da Nang.We’re thrilled to hear that you enjoyed the stunning beach view from your room and appreciated the convenience of having everything you needed just a short walk away. It’s wonderful to know that our beautiful and spotless hotel, along with its unique charm, made your stay special.Our team is delighted to hear your kind words about the friendly and helpful staff, as well as the spa services — clean, professional, and incredibly relaxing. Your high recommendation means a lot to us.We look forward to welcoming you back soon to this gem in Da Nang.Warm regards,M Hotel Da Nang

Response from Property: Dear Value Guest,Thank you for sharing your experience with us.We’re pleased to hear that you appreciated our convenient location—just a short drive from the airport—and our proximity to many attractions and restaurants. We're also glad you enjoyed the variety offered at breakfast, especially the fresh fruits.We’re sorry to hear that your schedule didn’t allow time to enjoy our afternoon tea, and we hope you’ll have the opportunity to experience it during your next visit.We look forward to welcoming you back to M Hotel Da Nang in the future.Warm regards,M Hotel Da Nang

Response from Property: Dear value Guest,Thank you for your detailed and valuable feedback!We are delighted to hear you found our hotel very fancy and modern and that you consider our rooftop pool the best in the city. We're also glad you experienced perfect service and enjoyed our breakfast. It's great to know you appreciated our convenient location near bars, bike rentals, and just 50 meters from the beach, as well as our bike parking.We truly appreciate you highlighting the potential noise issue on the lower floors due to the busy street and for sharing your positive experience with the room change to the 15th floor. This is valuable information for us and for future guests. We are always happy to assist with room changes when possible to ensure our guests have a comfortable stay.Thank you again for your comprehensive review. We hope to have the pleasure of welcoming you back to M Hotel Da Nang for another fantastic stay on a higher floor!Warm regards,M Hotel Da Nang

Response from Property: Dear Value Guest , Thank you for taking the time to share your feedback with us. We appreciate you highlighting our good location and convenient setting, as well as the helpfulness and responsibility of Mr. An and Ms. Linh. We will certainly recognize their dedication.We sincerely apologize for the issues you experienced with our reception and bell service. This is certainly not the level of service we aim to provide, and we will be addressing these areas to ensure improvements are made.We are also concerned to hear about the problems you encountered with the toilet basin, water spillage, and the condition of the slippers and bathrobe. Please be assured that we will investigate these matters immediately with our housekeeping and maintenance teams to rectify these shortcomings and prevent them from recurring.It's good to know that you enjoyed the breakfast choices we offer. We continuously strive to provide a satisfying culinary experience for our guests.Thank you again for your valuable feedback. It helps us identify areas where we need to focus our attention to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards, M Hotel Da Nang

Response from Property: Dear Mr/Ms. Daniel64,Thank you for your detailed feedback on your recent stay. We appreciate you highlighting the convenient location, cleanliness of the hotel and rooms, excellent facilities, stunning pool view, delicious room service food, tasty and varied breakfast, reliable internet, and enjoyable spa experience.However, we are very concerned to learn about your experience with a visibly ill staff member during your massage and that you subsequently believe you contracted a cold as a result. Please accept our sincerest apologies for this. The health and well-being of our guests are of utmost importance, and this situation is not in line with the standards we uphold.We are taking this matter extremely seriously and will be reviewing our staff health protocols immediately to ensure that any team member who is unwell does not interact with guests in a way that could compromise their health. This will include reinforcing guidelines on when staff should not be working and ensuring appropriate measures are in place.We understand your disappointment and the reason for the 2-star rating in service. We truly regret that this incident overshadowed the otherwise positive aspects of your stay.We value your feedback as it brings important issues to our attention. We hope that you are both feeling better soon. We would appreciate the opportunity to regain your trust in our service and would be grateful if you would consider staying with us again in the future, so we can demonstrate the improvements we are committed to making in this area.Warm regards, M Hotel Da Nang

Response from Property: Dear Mr/Ms. Vin the World,Thank you for sharing your feedback with us. We sincerely appreciate your loyalty to M Hotel Saigon and regret that your experience at M Hotel Da Nang did not meet your expectations for a special occasion.We apologize if the complimentary offerings, decorations, and packaged services did not align with your expectations. Your insights are valuable, and we will take them into account as we strive to enhance our services. However, we are pleased to hear that our front desk and staff provided good service, and that you enjoyed the front beach view.We genuinely appreciate your input and will continue working to provide better experiences for our guests. Should you have any further suggestions, we would be happy to hear them.Warm regards, M Hotel Da Nang

Response from Property: Dear Valued Guest,Thank you for sharing your thoughtful and detailed review! We’re delighted to hear that you enjoyed our prime location right across from My Khe beach and a short walk to the An Thuong Ward, as well as the gorgeous infinity pool, gym, and spa facilities.We greatly appreciate your feedback on areas for improvement. We’re sorry to hear about the spotty Wi-Fi in your room and the street noise; we will work on finding solutions to enhance the comfort of our guests. Additionally, your suggestions regarding the variety of protein options at breakfast are invaluable, and we’ll certainly look into expanding the menu to better cater to all preferences.Your insights help us grow, and we thank you for your kind words about the aspects of your stay that stood out positively. We’re excited to welcome you back to M Hotel Da Nang for another memorable and relaxing visit!Sincerely, M Hotel Da Nang

Response from Property: Xin Chào Mr/Ms. Kosborisovich,Thank you for taking the time to share your recent experience with us at M Hotel Da Nang.We are delighted to hear that you enjoyed staying at our amazing new hotel, located on the main promenade along the seaside in Da Nang. It’s wonderful to know that your double room with its incredible ocean view met your expectations. We appreciate your recommendation to book this room type, as it offers such breathtaking views compared to rooms facing the construction site behind the building.Your compliments about our swimming pool’s great view are much appreciated. We acknowledge your suggestion about water heating and will certainly take it into consideration for future improvements. Additionally, we are pleased that any issues during your stay were resolved promptly, as this is something we take great pride in.Your satisfaction remains our highest priority, and we eagerly look forward to welcoming you back for another exceptional stay in the future.Best Regards, M Hotel Da Nang

Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us at M Hotel Da Nang. It is always a pleasure to receive valuable feedback from our guests.We are delighted to hear that you found our hotel to be nice and modern, and that you appreciated the amazing swimming pool. It’s unfortunate that the weather prevented you from enjoying it, but we hope you’ll have the opportunity to use it during your next visit. We understand your surprise upon receiving an inventory list instead of a welcome letter during check-in, and we appreciate your understanding.Your kind remarks about the breakfast and our helpful and friendly staff are truly appreciated. While we acknowledge that some team members are working on improving their English skills, we are glad that their dedication to resolving any issues promptly made a positive impact on your stay.We will share your feedback with our team, as it serves as an inspiration to continuously enhance the quality of our services. Your satisfaction remains our top priority, and we eagerly look forward to welcoming you back for another exceptional stay in the future.Best Regards, M Hotel Da Nang

Response from Property: Dear Mr/Ms. Leo,Fantastic! Thank you so much for your enthusiastic recommendation! We are thrilled to hear that you found our hotel great and that you particularly enjoyed the ocean view and design.It's wonderful to know that these aspects of your stay stood out. We truly appreciate your high praise.We hope to have the pleasure of welcoming you back to M Hotel Da Nang again in the future for another great experience!Warm regards, M Hotel Da Nang

Response from Property: Dear Value Guest,Thank you for taking the time to provide such a detailed account of your recent stay at M Hotel Da Nang. We sincerely apologize for the inconveniences you experienced, which fell short of the high standards we strive to maintain.We deeply regret the delay in room access and the unclean condition of one of the suites upon your arrival. While we are glad housekeeping responded promptly, we understand this is not acceptable and have taken immediate steps to reinforce our room readiness protocols.Regarding the delayed delivery of your complimentary wine, as well as the substitution of your pre-ordered meals without prior notice, we acknowledge these service lapses and are working closely with our Food & Beverage team to prevent similar occurrences in the future.We also apologize for the disturbance caused by gym usage outside official hours and the resulting noise that impacted your comfort. We are reviewing our gym management and guest communication policies to ensure strict adherence to operating hours and reduce noise disruptions.Please rest assured that your feedback is invaluable and has been shared with all relevant departments. We are committed to addressing these issues promptly and transparently to enhance the experience for all our guests.We truly appreciate your candor and hope you will consider giving us another opportunity to provide the exceptional stay you expect and deserve.Warm regards, M Hotel Da Nang

Response from Property: Dear Value GuestThank you so much for your wonderful and detailed feedback!We are truly delighted to hear that your experience at M Hotel Da Nang exceeded your expectations in every way—from the modern, clean rooms with beautiful garden views to the warm and accommodating service provided by our staff. It’s also fantastic to know that you enjoyed our amenities and found our buffet breakfast exceptional.Your kind words and 5-star recommendation mean the world to us and motivate our entire team to continue delivering the highest level of service and comfort.We look forward to welcoming you back for another outstanding stay in the near future!Warm regards,M Hotel Da Nang