Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.3
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All reviews(71)
Positive reviews(50)
Reviews with photos/video(7)
Guest User
Single Room
Stayed in Apr 2025
Solo travelers
10 review
7.0/10
Posted on May 4, 2025
Generally okay. Towels and bedsheets are old, not white. Restaurant is a bit cold in the morning.
Marcin
Double Room
Stayed in Jan 2025
Couples
1 review
9.5/10
Amazing
Posted on Mar 4, 2025
Clean and comfortable rooms. Crew very helpful.
catsanddogs
Double Room
Stayed in Mar 2025
Family
10 review
10.0/10
Outstanding
Posted on Apr 26, 2025
The hotel has hot water heaters, hair dryers and bottled water. Good sanitary conditions, elegant environment, good service, very close to Plaza de Armas, complete surrounding facilities, and good breakfast.
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Guest User
Single Room
Stayed in Feb 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Mar 28, 2025
I am usually lazy to review hotels, but this hotel is super good in terms of environment and service of the staff, so I can't help but give it 5 stars. First of all, the room is very clean, the decoration is a bit Cusco style, and hot water and heating are also available 24 hours a day (unlike motto, which has small and dark rooms and limited heating).
Secondly, the staff is very patient with customers, answering every question seriously and providing laundry service. It is really great. I will book this place again next time.
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Guest User
Single Room
Stayed in May 2024
Solo travelers
28 review
9.5/10
Amazing
Posted on Jun 15, 2024
highly recommended. It is completely consistent with the style of Cusco, small courtyard, warm and comfortable. There should be many exquisite hotels like this in Cusco, so you can look for them slowly.
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Guest User
Single Room
Stayed in Jan 2025
Solo travelers
8 review
9.5/10
Amazing
Posted on Apr 1, 2025
Saphi 쪽에 있어서 건물이 오래되었지만 내부는 매우 깔끔합니다. 서비스가 아주 좋고, 모든 리셉셔니스트들이 친절합니다. 머무는 사람이 얼마 없을 경우에는 조식에 대해 미리 주문을 받습니다. 그리고 일찍 나가야 하는 경우에도 포장해주시는데 너무 좋았습니다.
I had a very positive experience during my stay at this hotel. The staff were incredibly agreeable, helpful, and genuinely friendly, which made me feel welcome right away. The room was spacious, clean, and very comfortable. The location was perfect—peaceful, charming, and well-connected to everything I needed. Overall, it was a wonderful stay, and I wouldn’t hesitate to come back. Highly recommended!
Guest User
Stayed in Apr 2025
Couples
10.0/10
Outstanding
Posted on May 17, 2025
Stayed 3 nights. Staff very friendly especially Virgilio. Location only a few blocks from the historical site. Breakfast was our favourite in Peru as not only the scramble eggs was nicely cooked, they provide avocado which is a plus point! Their passion fruits were so sweet. Rooms are big , extra large king size bed & modern bathroom. We enjoyed our stay!
Guest User
Stayed in Apr 2025
Other
8.0/10
Very Good
Posted on May 12, 2025
The hotel is very good. 24-hour tea station. Very helpful personnel at the reception. The location is unbeatable: 7-10 minutes walk from the main square. The only complain is that hot dishes for breakfast are cold. Cold omleеtte and pasta from the fridge is really weirdю The breakfast itself is nornmal, fresh fruit, avocado, cheese. But do something to warm the food before serving.
Anna d
Stayed in Jan 2025
Family
10.0/10
Outstanding
Posted on Feb 22, 2025
Ideal location: a short walk up the street from the historic centre, but not close enough to be affected by traffic and noise. The rooms are laid out around pleasant central patios. They are spacious, warm and comfortable. We loved the superior suite, with its own balcony with outdoor seating, a separate sitting area, bathroom with tub and separate rain shower stall, and heated floor tiles. The breakfast buffet is ample and varied, with fresh fruit and juice, and eggs cooked to order daily. Coca and muña tea are available throughout the day. Our stay was split before and after a trip to Machu Picchu. We first arrived very early in the morning and although check-in is at 12, we were speedily accommodated and shown to our room with no extra charge. Upon our return, we were offered the superior suite at the regular room rate. The staff were extremely helpful and accommodating. At check-in they gave us a map of Cusco and detailed information about places of interest. At first check-out we were told to simply leave our luggage in the room and found it in our new room when we returned. The hotel was mentioned in a New York Times travel article ("gorgeous") but that one word does not do it justice! I would plan to stay here again and also at the other Tierra Viva poperties!
Response from Property: Dear Mariana, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It's great to know that our breakfast offerings and the attentive service from our staff enhanced your stay. We strive to make each guest feel at home, and your positive feedback about our early check-in and luggage handling further inspires us. We truly appreciate your kind words and hope to welcome you back to Tierra Viva Cusco Saphi in the future, as well as to our other properties. Safe travels and see you soon! Rosario Cervantes Hotel Manager Tierra Viva Hotels
M2835QQjusting
Stayed in Dec 2024
Couples
10.0/10
Outstanding
Posted on Jan 9, 2025
Complimentary coca tea and muna tea in the lobby at all times (we desperately needed both), porters to help with bags up and down stairs (also needed with the altitude). The staff wqs great and the room itself was nice. The only drawbacks were no air conditioning and no mini fridge in the room. Overall, good hotel and the staff took it from good to great.
Response from Property: Dear Justin G, Thank you for your wonderful feedback! We are delighted to hear that our complimentary coca and muna tea provided comfort during your stay and that our staff was able to assist you effectively, especially considering the altitude. It's great to know that you enjoyed your room and recognized the hard work of our team in making your experience memorable. We appreciate your suggestiones as they help us to improve our services. Your review means a lot to us! We hope to welcome you back for another pleasant stay at Tierra Viva Cusco Saphi. Best Regards, Rosario Cervantes Hotel Manager Tierra Viva Hotels
Matt S
Stayed in Oct 2024
Solo travelers
10.0/10
Outstanding
Posted on Nov 9, 2024
This hotel was a great home base for my trip through the Lares Valley and to Machu Picchu. The rooms were very clean, the staff was incredibly helpful and friendly, the breakfast was amazing, and the water pressure in the shower was extraordinary. I would definitely recommend this hotel. Special thanks to Zenaida for arrange a ride for me and my group to the airport.
Response from Property: Dear lottridge, Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Cusco Saphi! Our mission at Tierra Viva is to contribute to make everyone´s trip an unforgettable experience. And for us, help our guests and take care of them is part of our passion for service and love for our work. Kind regards, Rosario Cervantes Hotel Manager Tierra Viva Hotels
Sofia F
Stayed in Sep 2024
Solo travelers
10.0/10
Outstanding
Posted on Oct 25, 2024
Great location, close enough to the main plaza but far enough for it to be quiet for a good night’s sleep. Filtered water available daily. Good hot shower and heater available for the cooler evenings/nights. Good breakfast and friendly staff.
Response from Property: Gentile Sofia F, Grazie mille per le sue gentili parole! . È importante per noi garantire che i nostri ospiti possano godere di un sonno riposante e di comfort durante il soggiorno, e ci fa piacere che abbia trovato tutto perfeto. Speriamo di rivederla presto al Tierra Viva Cusco Saphi! Cordiali saluti, Rosario Cervantes Hotel manager Tierra Viva Hotels