Golden Tulip le Diplomate Cotonou Reviews

Response from Property: Dear Cedric, Thank you for taking the time to tell us about your experience at the Golden Tulip Le Diplomate Cotonou. It is a singular pleasure for us to know that our services and the professionalism of our staff have met your expectations. At Golden Tulip Le Diplomate Cotonou, we strive every day to deliver a positive and memorable experience for our guests. Once again, we thank you for taking the time to tell us about your experience at the Golden Tulip Le Diplomate Cotonou. Yaovi EKE, Marketing & Communication Manager

Response from Property: Dear Mr. Goldman, Thank you for sharing your experience at the Golden Tulip Le Diplomate Cotonou. I sincerely apologize for the negative feeling that your stay with us has left in you. I have taken my time to investigate every single point in your review in order to understand the facts as they were very surprising to me and very much unlike the Golden Tulip Le Diplomate culture and behavior. With regards to the pool issue, at no time you were not allowed to swim but it was you who felt uncomfortable to use the pool while our team was busy around preparing for the Christmas dinner set-up. Instead, you have asked our front office manager to arrange for you an alternative pool access at other properties with a condition to be at our charge. As he agreed to your demand, he called nearby 4 & 5 hotels, but unfortunately they were as well preparing for the same event around their pools. We have somehow tried to compensate by offering you a bottle of wine, but you refused and insisted to be granted 2 complimentary dinners for both yourself and your friend... which we also accepted. As for the Djabi Lounge access, again you were welcomed inside and since you had no reservation and all tables were booked, we proposed the bar instead which you refused. Regarding your comment about hearing the noises from next door room, I do agree with you that our connecting rooms are not 100% soundproof and I do apologize if that has caused some disturbance. As you unexpectedly decided to check-out the next day, you refused to settle your extra bills as well as the city tax which was clearly mentioned in your voucher and definitely not an over charge attempt from our end as you stated. At the Golden Tulip Le Diplomate, we spare no effort to pamper our guests, which is why we took time to listen and make sure our services will be up to expectations. Unfortunately, we regret to know that all our attempts were not appreciated. Sincerely, Joe Abdel Massih General Manager