Radisson Collection Royal Hotel, Copenhagen Reviews

Rooms are tiny. This may be typical for Copenhagen. Not sure. Location was good. Staff was friendly.

Great location and services

It is really nice，the room is clean and suitable. And the employee is kind. The location is good and you can buy things easily. It is convenient to take bus or train, both are close to the hotel, and the hall of hotel is beautiful. Besides, you can see beautiful sense in the room. The hotel is a good choice for travel and desire to try.

big roon and easy access to the airport.

Nice hotel in heart of the city

If you want to be discriminated against, just stay here. Every day brings new life. The hotel is in a good location, close to Tivoli and the central station. But the rooms are very old. The windows of the rooms below the corner room are very dirty. The room I was assigned at the beginning even had live spiders and spider webs on the ceiling. Similarly, the air conditioners of the rooms below the corner room blow directly to the bed, and there are many mirrors facing the bed. If you book a skyline room, it is likely to have the same orientation as the ordinary collection room, and you will be given a lower floor (the skyline is 10-20 floors, the two white people in front of me were given the 15th floor, and I was given the 11th floor). If it faces Tivoli Park, then congratulations, wait for the noise every night, because Tivoli will have music performances, especially on Fridays until after 11:30 pm, the sound insulation is very poor and you can hear it clearly. You can't sleep without good earplugs. Most of the front desk staff have good service attitudes, but when problems arise, they don't solve them and only play Tai Chi. I called Radisson Denmark's customer service to complain, and was transferred to the front desk manager before they said they would change the room. The front desk only told me to come back at 2 pm to ask if they have any rooms available. In addition, if you have breakfast here, you will be 100% discriminated against and ignored. For three days, breakfast was given a very bad seat + no menu was introduced for ordering or breakfast facilities. The waiter pretended not to see when you wanted to order, and it took a long time to serve after you ordered. Because on the first day, all the waiters pretended not to see, especially a male waiter, who was very enthusiastic about the white family sitting in front and next to me, and was facing me when ordering the white table in front of me. After he finished ordering, I immediately waved to call someone (the voice was quite loud and the people at the next table looked at me), but he still pretended not to hear or see. After at least five minutes of trying to call any waiter, it was the same. I was really angry and went to the middle counter to ask them if I was invisible to them. The male waiter replied that it must be because I didn't call them, and "don't take it personally" and walked away. Because I had a photo shoot later that day, I didn't have time to argue at the time. I went back to the hotel to ask the waiter's name, and he said he would help me check it, so I continued my trip. Three hours later, I went back to the hotel to ask the same front desk staff, who said he didn't have time to help me check it (even though he was chatting with the concierge at the time), and suggested that I ask the restaurant manager the next day. The next day, after asking the restaurant manager, I only got the first name of the male waiter, and said that he couldn't tell me his full name for confidentiality reasons. I said I wanted to make a formal complaint, and the manager said that she had worked here for 6 years and this was the first time a guest had made a complaint, so there must be a misunderstanding (and kept talking about how hard the male waiter worked, and kept interrupting me). I insisted on complaining, and she found a front desk staff member and asked me to go to the front desk to complain to her after breakfast. When I arrived at the front desk, the staff member was not there, so I asked to see the front desk manager. After waiting for a few minutes, the general manager came down to ask about the situation. I told the situation of the previous day and said that the hotel needed a formal apology. The GM expressed understanding and then expressed his apology through email and handwritten letter. Unfortunately, on the third day, the service team was changed for breakfast, but it was still outrageous. I had put down my phone on the sofa table to get the meal, and when I came back, I found someone else's plate. Then two white people came to sit in my seat. I asked the waiter to change to a chair and a small table. There are very few choices for breakfast, and the omelet can be fried (maybe it's intentional). It's hard to believe that it's the level of Radisson. Every day when eating, it's like a war to find people everywhere, and it's too hard to keep your own table. At the same time, the wifi here is very poor, intermittent, and it's hard to load a video. It's slower than the wifi on the plane. There is no spa swimming pool, only one gym, and they won't tell you where it is if you don't ask. This hotel is the crew accommodation of Air China, but for solo trip travelers like me, I will not come again. It's a very bad experience. If you can tolerate all white people first, you can live here for the geographical location, but for the same price, I believe there will be choices around that don't pay for discrimination.

Summary: Not recommended to stay here, avoid it! Advantages: Close to the train station and subway, convenient for travel, convenient stores and good restaurants nearby, good front desk service Disadvantages: First: The breakfast is terrible and the service attitude is extremely poor! There are many waiters but I don't know what they are busy with, especially the only male waiter on the morning of April 2. Because breakfast has a meal ordering service, I want to order. After finding this male waiter, he didn't even look at me and directly told me to wait and then walked away. During this period, he didn't find anyone else to connect the service and made me wait for at least 5 minutes. . . The other waiters are just the same. When serving the dishes, they just threw the plate to me. . . Second: The room hygiene is just so-so, not bad Third: The room facilities are old and the network is terrible! There was no service many times and the router-like equipment in the room kept flashing, which affected my sleep very much! The gym is also terrible! It is merged with a commercial gym, there are not many equipment and the privacy is poor

The location is excellent, next to the train station, absolutely in the city center. It is convenient to go everywhere, and you can take the hop on hop off sightseeing bus nearby, which can reach all indoor attractions. The hotel is a bit old.

Very close to the train station, 5 minutes walk. It has a great sense of design, and the layout and furniture in the lobby are also very nice. It is worthy of being a five-star hotel designed by a master. Fruit, cookies or coffee are available in the lobby. We checked out early in the morning, around five o'clock, and these services were also available. The room layout is very good, with soft couches and tables, which is very practical.

Incredible hotel with incredible facilities, very comfortable and clean, excellent location and very safe

The location is super good, next to the central train station and Lviv Park. The hotel service is great

It was a very happy time. The room and lobby were very clean. Above all, room 606 was the best, thank you very much.

The hotel room is not very big, but as a 1960s skyscraper and a landmark building in Copenhagen, it is very straightforward to experience it.

Good for business trip