Onomo Hotel Conakry Reviews

Home sweet home as always, friendly environment and natural environment

It was my first trip to Conakry. Thanks to ONOMO HOTEL I felt at home. Best wishes. However, I was a little bothered by the need to activate my card at all times. This caused a lot of comings and goings from my room to reception. Even on the day of my departure I spent more than 10 minutes in front of my 2020 door before the solution was resolved. However, I was very delighted and happy to have spent my stay in your hotel.

The room was very humid, and the sheets and quilts were changed once after staying for about ten days. This was at my request, otherwise they would not be changed every day. The facilities are very basic, just a towel and a bottle of water, and nothing else. The swimming pool and breakfast are pretty good

The public service facilities are good, but the room is small and there is no hair dryer, slippers, or felt. One of the toilets is broken, but it was not repaired even after I told the front desk.

There is no airport pick-up service, which is a dishonest act.

Good service, dinner and breakfast buffet are very good

This time, I stayed at a different hotel than usual. Breakfast seems to be average. There were no pots or cups in the room, and I asked them to bring one for me, but it was broken and I couldn't use it.

Bad food and expensive

Great hotel. Reasonable price. Friendly and accommodating staff. Comfortable rooms and bathrooms. Great food with buffet breakfast (included) and paying lunch & dinner. Nice pool and outdoor deck and beautiful gardens. Safe. Shops, restaurants and bank only five minutes walk to the right of the hotel. Only downside is the hotel gym - the worst i have ever seen with just dumbbells and no bench. Broken single treadmill and broken multi-use equipment. The room also smelled bad. I note some reviews mention issues with missing reservations or double booking but i didn’t experience this as booking reserved beforehand in person by a friend.

The hotel double booked my room despite my paying in advance. I notified the hotel I would be arriving at 2 am. I arrived to learn that the hotel did not have a room for me nor did they seem to care. They never notified ******* who had to contact them to give me a refund. They had no intention of refunding me since they never notified me or *******. I contacted the Management four+ times via email. No one responded. At 2:30 am I had to find a new hotel and thank goodness my guide was still with me. I would not book a room here.

I travel from Boston arrive late have a reservation and the said the sold out after fighting with them I got a filthy room The worst hotel anyone can stay No towels No pillow cases Room filthy I will advice no one to stay here u can see the pictures

Stayed at the Onomo for a work trip with my booking being confirmed and paid for in advance by our travel agent. When I arrived, I was told that their booking system had had an error resulting in rooms being doubled booked, and my room was no longer available. What was particularly disgraceful is the fact they had known about this issue with the bookings long in advance but had made zero effort to contact those who would be effected. The only alternative they were able to offer was one of their larger apartments which I had to share with a someone who I had never met before (who also had the exact same problem!); this apartment did have two separate rooms but had no locks on the door ... The following day, I spoke to the manager who apologised but was not willing to offer any sort of refund (partial, or full) and only wanted to give a free lunch at their hotel which I didn't want or need since I was checking-out beforehand. The manager then agreed to offer a c. $30 discount on my next booking in lieu however, when I emailed the address he gave me [as well as later cc'ing in the generic hotel email], I was told what was agreed would not be possible and they eventually stopped replying. I will add that, in the past, I have stayed here for previous work trips and not had serious problems: the rooms are modern and pretty reasonable, as is the food, and the helpfulness / attitude of the staff is pretty hit and miss [some are great, others are awful]. Gym is pretty rudimentary. WiFi is VERY temperamental. So I'd probably give this a 3/5 otherwise. But with the aforementioned issue of double-booking bought-and-paid-for rooms and making zero effort to not only contact people ahead of time but then also going back on a small yet agreed-upon form of compensation, I honestly would not recommend risking making a booking here unless the likes of the Riviera, Noom etc. are fully booked (these other hotels are far superior and better value for money despite higher costs). To that end, I've made an internal recommendation not to use this hotel again, and I will only do so unless there is no other option.

I landed and took the apartment, It has a nice-sized room, they have a good lobby area with an ATM inside and their staff is nice. The room was clean but the bed sheet and pillow covers were dirty and I had to make them change it after a long flight which was a headache but they did it. the bar area is good they have a big screen for matches and news. and the buffet is OK. Internet connection is decent in the propertyy.

I have visited in this hotel in 09th may 2023 for business travel and I will check out from this hotel on 03rd June 2023, but this hotel service is very poor, his staff behaviour is so rude and arrogant, The hotel staff and his manger is no response for your query and behave like he has been paid for my room charges, I suggested to people don't visit this hotel, I have already escalated to my travel team for this hotel service, but hotel team also not responding over call or mail.