We were at five in the apartment AM1, which is really top. I would like to begin with the positive, namely that the apartment is ideally located directly in the old town of Heu market with a metro station in front of the door, and is also sufficiently spacious for five people. Now to criticism: the staff appeared not to have finished with the cleaning, the key was given to us by a cleaning force and we entered a apartment with a still running washing machine and a sticky floor in the upper floor. In the course of the evening it was cold in the apartment, we had to find that the heating was defect and even warm water was not available. Telephone had several times nobody to reach until I went to the hotel just ten. There was closed at both doors, there was no doorbell, I knocked on the windows. Contact with the staff is no longer possible after nine! The next morning at eight, I returned to the hotel, where the young receptionist apologised hundred times. She had already read our email with the problem description - but there was no reaction. She promised that in an hour someone would come for heating. After two hours we called to ask ourselves, as no one had yet appeared. She said that no one could come, it was a ”problem of the city” we can do the hotel - but only at 12:00! After I pressed, she promised to call the boss. Suddenly they could send a craftsman, so the first statement was apparently lied. They didn't want to take care of it, but at once it went, and in 30 minutes the craftsman was there. Unfortunately, too late for us, we had to leave a short time. After all, the guests will be able to shower after us. The ”chef” was only on the afternoon, so I came back to present my complaint to him. He kept the finger of the mouth and made ”pszt”, what I felt very respectless. In general, he seemed little interested in what I had to press, shed next to his calendar and talked to other guests. I was angry, so I had never been treated in a ”hotel”! We asked us for a part of our money. The receptionist was ready to give us 10% of the price of ”thirty euros”. I advocated that we had paid 400 euros (a ridiculous price) for the night, 10 percent are 40 euros. He agreed, but made the condition that we should give him in writing and confirm with our ID number that we are not writing bad reviews. This person was unhellable, disinterested and respectless. We didn't enter the deal. I am very disappointed and angry. In the sense of the guests I hope that something changes in the future with regard to service. By the location the hotel would have been
Excellent
102 Reviews