XXiaojianmingThere is only one sink in the bathroom which is very inconvenient and the price is a bit high compared to the various conditions I have booked when traveling!
GGuest UserNoise from pool was loud - screaming and yelling kids from 3 in the afternoon until 10 at night. Asked for room change but hotel was booked solid. Asked for partial refund but was told third party booked room which was not true. Also hotel put a $250 (double my room rate) hold on my card - for “extras “ that might be charged to my room. Had no notice of this until I checked in! Was told it would be refunded on checkout - also not true
GGuest UserChecking in I was told there was no hot water : waiting on a part for repairs. They let me check into their sister-hotel across the street with no additional charges, even though my reservation was prepaid and didn't technically allow refunds or changes.. Obviously I was thrilled to have quiet, clean and hot water for the night! Great customer service attitudes at both places, too!
AABB(中国)有限公司I originally booked a room, but I asked for a new payment in the past. I didn’t recognize Ctrip’s reservation. The hotel told me that the price was 10 dollars cheaper than Ctrip’s price, only 43 dollars, but it was already around 9:40 in the evening. The place to live, only to re-swipe the card according to the front desk request. Later, I contacted Ctrip and communicated many times. After waiting for the next day, I finally got a notice when I checked out without repeating the payment, but I still showed me that the price of Ctrip is different from the one given to me Price, it feels too speechless
Trip.com provides various promotions and discounts for users all year round. You can check the promotions page to see what promotions are available on Trip.com.