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I have to start off by praising Hilton's staff who always provide great customer service (thank you Ashley (sp?) and Dynette!). There is another young lady that was there at night whom I kept calling about our late arrival, but I did not catch her name. A special thank you goes out to her as well. Check-in was easy, fast, and included a goody bag! The property as a whole is large and the environment is peaceful. This hotel was very quiet! They had a large dinning area as well as a patio that you could eat out on. They also have a mini mart which is always very convenient. Some parts of the hotel could use some updating such as the slowly opening elevators doors, extra springy beds, double doors for bedroom doors that have a bit of a gap between them, and, in our case, a table that had been broken in half and then clearly repaired (but was still misshapened). Our room also had a chair partially blocking one of the bedroom doors. I'm sure this hotel has lots of other great amenities, but I did not have time to take a look around this visit. They had a variety of food to offer for free breakfast and the food was good. Overall, this hotel was a good choice for us considering it is hard to find hotels that offer a 3 bed, 2 bedroom, 2 bathroom suite.

Ther was no toilet paper in the bathroom and a used bar of soap in the shower with a hair on it. Not to mention the frozen bottle of soda in left in the top of the fridge. They did have friendly service and a decent breakfast

Got the king with sofa bed, the surroundings of the hotel were stinky.

We stayed here for a weekday concert at the PNC Arena, a pleasant and easy 15 min walk. It is an okay midgrade chain hotel that charges for the access and convenience rather than amenities. We arrived at 5:00 and were told our room was not ready (check in is at 4:00) and got a free coke for our 20 minute wait. It seems they are suffering from lack of housekeeping help and the front desk had no idea what the housekeepers were doing. Everybody who checked in had to wait. The front desk was very friendly but did not seem to be in charge. Since the PNC Arena charges $40 for parking it seems this hotel has just added that to their room price, i.e. an overpriced room for the privilege of the walking convenience. The small bar was overwhelmed by the post concert crowd, but to the lone bartenders credit, she stayed open late (post 10:00) and kept the drinks coming. The room was large and clean after waiting a while for the lone elevator, okay HVAC, comfortable bed, but the pillows were horrible flat chunks of foam. The $10.75 breakfast (mediocre although real eggs and over cooked sausage) should have been included for the inflated room rate. It's worth paying for the convenience for the PNC but we wouldn't stay there if not for that reason. You can find the same quality for less not too far away, but then you'd have a commute and a $40 parking charge. Name your poison.

The space is very spacious and it is a great place to relax. As this was the first hotel I visited during my 3-week business trip, I didn't know what the quality would be like, so I initially reserved only 6 nights, but I was so satisfied that I extended the rest of my itinerary.

Clean and staff was friendly. Would come back again but has highest deposit I’ve paid for so far

My family and I stayed for a soccer tournament. The property was very nice, clean and new. The property was very busy with all the soccer players however, the staff was very accommodating. Our team grilled out hamburgers for the team and we weren't prepared as we should have been with condiments. The staff was so kind to help us with everything we needed. All the parents enjoyed the fireplace out front and we had more laughs than you can imagine. All the boys really liked the fitness center. I don't think I have seen my kid work out more than when he was here. Overall, we had a great experience despite not doing so well in the games.

Comfortable, convenient, and priced-right, this Residence Inn is a great choice in Raleigh. While its decor is not trendy and up-to-date, the bed was very comfortable (which, I think, is more important) and our room was spacious. Better yet, it's close to the Crabtree Valley Mall, which offers a multitude of dining options. We stayed here recently, while Covid-related restrictions were still in place, and the breakfast buffet had been replaced with a pre-order system -- you must order your breakfast the night before you plan to eat it. We didn't do that, so I can't tell you how efficient the process is. But it's available. We were pleased enough with our experience that we plan to stay again. Recommend it!