Search Your Fairfield Township Hotels

This is a nice hotel, but I can't give it more than a 3 stars. We had a double queen suite for one night which was nice, clean and comfortable. However, we needed to use the silverware that is provided, but none was in the drawer. Didn't occur to me to check the dishwasher, but that is where we found it the next day. Also had to rewash the dishes that were in the cabinet before using them. Thought that would have been something that maid service would have taken care before our stay. It is difficult to enter the hotel from the door in the back, had to either enter by one of the side doors or walk all around the hotel to get in. Could not enter the pool area using the outer door either due to the handle not working. Both doors did respond to the key, but just would not open. The outdoor firepit did not light when I tried it. When we got to our room, there was only one extra toilet paper, not a big deal, but I wanted more since there was three girls in the room. I went to the front desk to ask for more and had to wait 10 minutes for the employee to come out of the office. The TV guide channel was way off. We stayed on May 28th, the guide was saying May 9th, and the time did not change from 10am when it was late afternoon when we turned it on. Not a huge deal either, we did find something to watch, but having an updated guide does help. We did use the pool, but it was colder than I expected, thought it was supposed to be heated and the floor got extremely slippery once water was on the surface of the pool deck. And lastly, we were sitting in the lobby talking and the fire alarm was going off throughout the entire hotel for about 10 minutes. Thankfully it was a false alarm, but no one seemed to have a sense of urgency to turn it off. I even overheard another guest complain at the front desk about the alarm because he was sleeping, and it didn't seem to matter to the employee. The hotel does offer breakfast which was actually very nice. I'm not sure if they change the menu daily or not, but there was fresh scrambled eggs and bacon which were pretty good and the usual staple items that were fresh. I would probably stay here again, but they need to fix the door handles, do something about the tiled pool deck when it gets wet, so no one really hurts themselves, make sure the pool water is warm like bath water, and have employees that have a better sense of urgency to take care of the guests.

My family and I stayed the night on December 21st celebrating our daughter's birthday with a basketball game and dinner afterwards. I had stayed at the property several years ago and was positive experience. Check in went fine other than I requested digital key earlier in day and front desk said their digital key system wasn't working. The room met our needs and our family left to go to the game. When we returned from the game and dinner, we went to our room and when I attempted to open the door, somehow the security latch flipped to engage and not allow us to open the door and access our room. I went downstairs to the night desk clerk to inform him what had occurred. He indicated that ”this has happened before” and that there was a tool to open the door, but did not know where it was or how to do it. He said he'd have to call someone to help. We explained that all our belongings and necessary medications and medical equipment were in our room that we needed. The desk clerk offered us a room to wait while we were displaced while he attempted to get assistance. After more than an hour of no updates on access to our room, we went downstairs to inquire. We explained that our daughter had a breathing condition, was having a difficult time breathing, and that her nebulizer/medication were in the room. The clerk continued to try and call someone, but said his manager, Michelle, was not answering. He did not have any other options to call and gave us her number on a post-it and said we could try! Our daughter's condition deteriorated and we ended up have to call 911 and have emergency ambulance personnel come to our displaced room to give her a necessary breathing treatment at 1:00am in the morning. Her condition was at that point, nearly ambulatory and the paramedics were dumbfounded, as we were, the protocols in place at the hotel to deal with the situation. Even after our daughter was treated, we received no follow up from the front desk if everything was ok or if we needed anything. Truly a horrible and avoidable experience. We attempted to rest in the clothes we had worn all day, nothing to take contacts out, no necessary or convenience items, everyone was upset due to emergency personnel being in our room, all on our daughter's birthday. By 8:00am the next morning, we had STILL heard nothing about access to our original room. I went downstairs to the front desk and asked the employee who had relieved the night desk clerk. When she asked if we were in 213, she advised that she gained access to the room right when she came in at 7:00am. I frustratingly asked her, ”why didn't someone let us know”, she smartly said she really did us a favor because she wasn't even on the clock when she did it. I asked to speak to the hotel manager. The clerk said she wasn't there and didn't know when she'd be in. I explained that I wished to speak with the manager and she called her on her cell phone and handed me the phone. I spoke briefly wi

I was excited to go to a four star hotel, even if for only one night. However, I have to say that the best part of my stay was the friendly greeting and check-in from Taylor (I believe that was he name - whoever was working the dest at 5:00 PM on 10/12/23). It went downhill after that. The room was absolutely freezing when I walked in - for some reason the AC was blasting even thought it was not at all hot outside. My phone was about out of batteries, so I tried to plug it in. There was not a single outlet in the entire room that did not need a converter, so I was out of luck as I hadn't brought one. OK, I can deal with that. Time to shower and change after a long day of travel - but, the light above the mirror in the bathroom didn't work, so putting makeup on was guesswork, as the only mirror outside the bathroom didn't have a light source near it. Hair dryer was available - but there was not a single outlet in the bathroom. OK, I can dry my hair in the bedroom without a mirrow, but using a curling iron without a mirrow is another matter of guesswork that could prove dangerous :) Onward to breakfast the next day...I left my room with high hopes as it smelled delicious! However, the scrambled eggs were not made from real/fresh eggs and the coffee was not at all good - and I got the bottom of the pump container. I think I should have chosen a bagel or cereal - it's hard to ruin those. All in all, it was a clean, quiet stay with pleasant employees...but that's about all the positives I can give it. Definitely not worthy of 4 stars.

All of the hotels that we loved this was the one hotel that actually let us check in earlier than the check in time which I truly appreciate it didn’t want to have to wait till 3 o’clock when we got there at about 11 o’clock in the morning not only that they also allowed us to use the pool one more hour overall service was great Breakfast was pretty good definitely would stay at this hotel again

We were passing through when extremely bad winter weather took us off the road unexpectedly for the night and didn’t want to spend a lot. There is no breakfast but the beds were comfortable enough, and everything in the room worked. It was all we needed for about half the price of many shining new competitors at the same exit. The place shows its age from the lobby to the hallways to the rooms so either have realistic expectations or make a different choice if that doesn’t work for you. It is family run, apparently without a dedicated desk clerk at all hours, so if you arrive late and call them using the courtesy phone on the front desk, you will likely be waking someone up. It would benefit greatly from a swifter duster being run across all the floorboards and hard to reach corners. I realize the American traveling public is accustomed to new-looking, perfectly spotlessly clean rooms (I am as well). This is not that but it served our needs for one night. A warm dry quiet place to literally get out of a storm. At the end of the day you get what you pay for and we chose this expecting just about what we got. The 3 stars is based on this being an average value for the low price but if they want better reviews they are going to have to clean everything better, repaint anything chipped or dirty - starting with the wall and door jam behind the front desk to give a better first impression, then most of the other door jams around the entire property, and then keep the touch up paint handy for regular and constant ongoing maintenance, get breakfast going again, and replace old banged up furniture in the guest rooms, in that order.

The room is large, great value, clean, cost-effective, convenient transportation, safe, not far from Pudu University, it is more convenient to drive in the past, it is recommended!