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The trip and the adventure ended at the Vincci Dar Midoun Hotel in Djerba. We spent a lot of time to meet the requirements of animation, and from the client side, I, Alex, have made a lot of concessions at my level, even if I deserve better. The hotel is a new hotel with a new experience. Thank you to the hotel director Mr. Sofiane msali for your hospitality and also to some of the best animators, Bibo , and Armando , and hamza . The hotel was very comfortable and very comfortable. We spent a lot of time meeting the requirements of the animation, and on the customer side, I, Alex, made a lot of concessions at my level, even if I deserve better. The hotel is very good and very friendly and very friendly. Sofiane Mzali for your hospitality and also to some of the best entertainers, Bibo, and Armando, and hamza.

The food was very tasty, enough, and varied. There was something new every day. The staff was friendly. The hotel location was also great, practically walking distance to the sea. Quiet and sunny. I will book again until summer. LG Houidheg

Points to improve : - First impression when you arrive in the entrance hall: feeling of being oppressed. Piles of suitcases in the hall. Small hall vs. large number of customers - Deplorable reception at reception ＞ Brief and rapid indication of the operation of the hotel (catering hours, bars, etc.) - Once in the room, no leaflet available concerning the operation of the hotel ＞ we had to ask reception to find out that we had to download a TUI application - Very few power outlets in the room - Surprise to receive a hot chocolate in a water glass. - Does not clear the table at the restaurant level ＞ poor service - Access to the main restaurant from inside the building is via a descent of 18 steps, which is not suitable for people with reduced mobility. - The main restaurant is configured with tables very close to each other ＞ Feeling of oppression and being at the table with these table neighbors. - Crossing the corridors to reach the rooms, the spa is quite long ＞ Only one elevator - A customer clearly attacked me while I was online. Good points : - Has an iron in the room - Spacious room with beautiful sea view - Free slippers - Diversity of food at the restaurant In conclusion : - customer service needs to be reviewed. We made the decision to leave the hotel as soon as we arrived vs accessing the restaurant. Communication with reception and sales was very complicated. After a multitude of requests, we ended up closing our initial file early. - We are far from a 5 star / palace! Isn’t the primary concern of this type of status not customer satisfaction?

This was our first holiday in Djerba and I would name it as veery good. The hotel is directly at very nice beach,dinners at the terrace restaurant were really stunning. It can be seen that hotel is still working on how to be better and nicer place for their guests. Staff was very nice,smilling all the time,even we saw them working hard every day... Food was really good,quite a lot od varieties during our 11 days stay. We tried ala carte restaurant as well,I really recomend it, delicious food 👌👌... What I see as a minus of this hotel is animation team - when I compare with other hotels in Tunisia, this team in my opinion is not working as team for guests, they should probably rethink aiming of animation according to the guests, because there happened very often that they were having better time than guests 🤷‍♂️🤷‍♂️. The best shows in the evening were done by outsources,not amimators. Manager of animation team was just angry walking around the place with his phone and not trying to manage them and if so,he was just rude to them in front of the guests,which I think is not good for the good feeling of the guests... So overall, we enjoyed our holiday in this hotel,mostly I think is not for young people,maybe middle age and older, services were really good for Tunisian 4star hotel, just level up animation and it will be so much better to go there for holiday 😉😉

Actually ,the hotel was amazing, with great services and a comfortable atmosphere. Everything was well-organized, and the staff was always friendly and helpful. I had so much fun during my stay, . It was a perfect place to enjoy and create beautiful memories. The hotel animators impressed me with their creativity and warm smiles. Their accueil was kind and respectful, making everyone feel special,welcome and happy and we really appreciate it . I loved how they worked together, having fun and spreading joy. Their energy and teamwork created a wonderful atmosphere .

Quiet and relaxing establishment. The staff is friendly and helpful. The concept of ”tapas” and ”à la carte” dishes offered at the restaurant of the establishment are really great to discover new flavors accompanied by good Tunisian wines. The proposed buffet is still to try. The apartments are pleasantly spacious and well equipped. The private beach with snack / bar is only a five minute walk away, a real treat. The pool and deckchairs are excellent for a nice nap in the sun. Small plus beach towels / pools are provided free of charge. Small minus the laundry service of the establishment is really worth reviewing.  Excursions, sometimes at exorbitant rates will also be offered by ”staff”. Negotiation is integral to the success of these. In short ... A very nice first experience in Tunisia.