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Customer service was very poor. We were promised help in getting a local cab from the airport but got no answer (from the 24-hour reception) when we called looking for the cab. So we had to wait 45minutes at 3am to get a cab. On arrival we were told breakfast would run until 10:30am which was welcome after our Kate arrival. On arriving down at 10:25, a rather rude staff member told us breakfast finished at 09:30 and only relented when we said what we’d been told at 3:30am. We also got hit for city taxes even though the booking (on Agoda) said the payment included all taxes. We won’t be back.

The hotel is a short distance from the airport. The hotel is small and quiet. It should be the best choice next to the Rome airport. The price is very close to the people, but it is difficult to find something to eat at night.

Wait for one hour check in to Hilton Garden Inn Rome Airport+find out suppose a credit card imprint which indicate EUR 9, but at the end charge to my credit card Lack of front office staff, no where to be seen a duty manager to explain the situtation. Waiting at the reception for more than 40 minutes and counting for my stayed on 28 May 2023. The receptionist claim that the system is down so if the system is not back on until certain of time what you gonna do? They offer me to sit and wait but not even a bottle of water or offer a late check out.

Hotel was too old but very close to the airport you can walk to all the terminals in less than 15 minutes. The staff are cold but so welcoming. If you’re only staying for one night to catch your flight this hotel if for you Hotel was too old but very close to the airport you can walk to all the terminals in less than 15 minutes. The staff are cold but so welcoming. If you’re only staying for one night to catch your flight this hotel if for you Hotel was too old but very close to the airport you can walk to all the terminals in less than 15 minutes. The staff are cold but so welcoming. If you’re only staying for one night to catch your flight this hotel if for you

Great place to stay prior to a morning flight. Just blocks from the beach and amazing beach restaurants. Excellent service. The breakfast left a little to be desired, but it was free. Nice sized room for my family of 4. Set up a cab ride to the airport in the AM.

It was a very stylish and tasteful hotel! I only stayed one night, so I wish I could have stayed longer. The room was spacious and relaxing! If you want to go to the airport early in the morning, they will call a taxi for you since the shuttle service is out of hours. It seemed like there was no way to get to the airport other than by car. We left at 6:30, so it was a shame that we couldn't have breakfast.

We stayed here as a jumping off point for an early morning international flight out of Italy. We arrived after a long overland trip by train and bus, and were in need of some refreshment, a shower and sleep. The hotel was quite comfortable although the room showed some signs of mould and the grout in the shower was dirty. A lift was available to access upper floors. Our main complaint regards refreshment. There was no catering available at the hotel. We were directed to a pleasant restaurant nearby. We like to make a cup of tea or coffee in our room. There was no electric kettle, nor was there any cups or cutlery. I approached reception to ask for some cups, but this was refused but I was offered some disposable plastic cups. There was no milk, tea or coffee provided in the room and milk was unavailable at reception ( but we had some teabags and chocolate sachets in our luggage), and when we attempted to use the cooktop in the kitchenette all of the power shut down in the bedsit. I reported to reception and was advised that this was because I had not paid the surcharge for cooker use. I note here that the power had to be manually restored, and because reception closed at midnight a traveller might easily have no light or heating/cooling if the cooker was used after a late arrival.

I originally thought that it would be convenient to live near the airport on the last day. Turns out it was inconvenient to get to this hotel from the city of Rome. We went to the airport and took a taxi for 25 Euros. Created a lot of little trouble. If you want to experience the taste of a Roman seaside fishing village, it is okay to increase your knowledge. The hotel itself is ok.

This place provided a great two bedroom suite for three of us to rest our weary heads! It might not work well for all travelers of 3 because the access to the bathroom was through the smaller bedroom. The owner speaks English and was very accommodating. He was so kind and helpful. The room we were in was within a locked gate making us feel very secure. I was delightfully surprised when I initially walked in the room. The shower was bigger than most that we experienced in Italy. Dining in the walkable area is limited but doable. A/C in each room worked well. Refrigerator had to be turned on when we arrived but worked fine. TV in the main bedroom. It is located on a side street but because of it's proximity to the airport the planes fly very low overhead.

Full facilities, large rooms, not convenient for public use