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The location was great as the hotel provides easy access to the city center. I felt safe since the provide good security service at the gate, the entrance and safety boxes in the room. The building is not luxury but has a rather basic, which was okay seeing that this is a rather remote city. There is a great variety and quality of food available at the breakfast and dinner buffet. Also locals come here to have dinner and I was told by some that they prefer the quality over the other 5 star hotel in town. During day, there is a la card lunch available. There is also a hotel bar provided, which was however always empty during working day evenings. The coffee bar with the pastry station seems to be permanently closed. The gym area is quite small and just provides few running machines and some free weights. The steam bath is on demand only. The massage service is with female therapists only. The room has basic settings. The cleanness especially of the floor could be better (I found several times quite some hair on the floor). The bed is comfortable and has good bed linen. The bath room is basic but has some good amenities. The laundry service is fast and reliable. The few power plugs in the room are somehow worn out which makes it a bit difficult to charge the batteries of the equipment. The quest cannot change the AC from cooling to heating. Heating has to be switched on centrally and for temperature changes you need to contact the front desk. As the interior of the buildings can become quite cold in January that has to be considered. The most important thing about this hotel is the amazing hospitality I have experience during these days at all levels of the personell at the security, the concierge, the reception, the house keeping, and first and foremost at the restaurant. They were all friendly, knowledgable, eager to help, reminded small concerns that I had, and were always approachable. I did not observe any client engagement of the F&B managers who were walking around at the restaurant. Overall I enjoyed my stay a lot.

Great location, great food, clean and incredible staff. They made our stay very much comfortable and memorable. Food is really superb they have a pure vegetarian restaurant, must try their indian cuisine special dal makhani, aloo dum. Most recommended places to visit and stay in shillong.

As per rate the hotel should be deluxe. But it looks like a normal village hotel. Cleaning is very very poor. So many insects and rats are moving inside the room.

Convenient location just near police bazar. Very well maintained rooms, with good lighting and sitting arrangements. Tastefully decorated. Restaurant food was very tasty, served on time. The sweet little lady who manages the restaurant front office makes you feel better with her energetic presence. This was my third visit. Looking forward to many more.

A perfect place to stay with friends/family/couples. The property has 3 wings- heritage, forest and valley wing. We stayed in the valley wing. The rooms were small but cozy with a touch of royalty. The view of the city is amazing, especially at night, when city is all lit up. Some rooms have a balcony with is spacious and beautiful. The entire property is well maintained. It definitely provides you a feel of the historic past it beholds. They have designated breakfast and dinner areas in the different wings making sure that guests don't miss out on the heritage and royalty. Orchids and pine trees enhance its beauty. The significance of the horse shoe shaped entrance, the historic importance of different blocks, old photographs take you down the memory lane. The hospitality and food are good. Staff is very courteous. Ambience is great.It lives upto its name.

We were a group and we booked the suite. It is a huge room with 1 king bed, 1 queen bed and 1 single bed. 5 people can comfortably stay there and it also has 2 private balconies. The first night was terrible for us as in such a huge room there was just one small wall fan and hence we had to open the windows which resulted in a swarm of mosquitos coming in as it faces the lawn. As it is zostel, there was no service at night and the next morning we raised a complaint to the ***ager. He was the most helpful ***ager I have ever seen. He got everything done within hours and post that our stay was pleasant and so wonderful that we also extended for 2 more nights. The entire staff is very accomodating, good to talk to and soft spoken. The food at the restaurant is delicious and they also cater to individual needs. The only drawback is that they are extremely slow. If the cafe is full, do not expect your order to be served for an hour. Morning breakfast times, we would give the order, go to the room.. have a bath and get ready and still the order would not have been prepared.. Coffees and drinks are given in a jiffy.. But nevertheless, they also catered to serve us at late hours by keeping the food ready for us even after the restaurant shut down. Overall, it is a wonderful stay.. There are some hiccups (which all hostels have unless you opt for a 5 star hotel) but the best part is they listen to your grievances and act immediately. A big kudos to Santosh - without his help, we would have been in a terrible soup.. He definitely deserves a raise.. Thank You Santosh for everything!