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We planned to stay in Polperro for the evening but failed to book ahead of time and upon arrival, all accommodation was booked out so we made some phone calls and was recommend the King's Arms by another establishment. We were grateful to be able to secure a last minute booking and to be greeted by such lovely people after what was a very long day!! Danni, the hotelier made check in easy, offering us breakfast for the next morning. Leanne, the cleaner there was also overly helpful, even though not on duty, was lovely enough to escort me to my car, helping me with my groceries and luggage back to the accommodation. Both Danni and Leanne were welcomed new friends who were very knowledgeable about the area, helpful with tips for our planned trip to The Eden Project the next day and an absolute pleasure to meet! We were very happy with our room and had a great nights' sleep. Recommend a stay here! Thank you, John & Michelle from Australia

The room, bathroom, walk-in cloakroom is very miniature. The toilet door is located in the middle of a single bed and the distance from the bed is only one person. It is very clean and hygienic. The window is facing the open-air swimming pool in the courtyard. Our room is on the reception floor of the hotel reception, and the floor of the room is a bit low; The corridor is very narrow, there are three rooms in the corner of our door, and they are very close to each other. The room is soundproofed and there is no interruption to each other. The location of the hotel is very convenient, there is a supermarket 7 or 8 minutes away

Booked a night away for my daughters hen night with 6 close friends. Wanted a lovely meal and a relaxing stay to pamper her. Firstly the accommodation was beautiful had 2 lodges, extremely clean and lovely views. Sadly, that was the only good experience. Booked lunch, spa and evening meal weeks in advance and paid extra for a late checkout. On arrival I paid in full. Staff in bar on arrival were too busy having a disagreement and didn’t even acknowledge us (we were the only ones stood waiting). After a while got served and had drinks on the lovely terrace. Went for lunch where we waited approx 45 minutes for our food to arrive. We only ordered light bites and no full meals. One didn’t arrive until 30 minutes after everyone else finished. Asked for drinks, took another 20 mins. After this went to pool area.. very nice and clean. Came back to hotel for evening meal, restaurant was busy and was told by waitress probably better to order drinks and food at same time as they had a new computer system and only one barman! Ordered drinks and some water for table. Nothing arrived for 30 mins so I went to bar to just ask for some water. Barman huffed and said only had 1 jug left! I asked if I could please take that myself as we were all thirsty, food then arrived, still no drinks. So I went back to bar after another 20 mins, again grumpy barman moaned as we had asked for 2 aperol spritz and he’d run out of aperol. By that stage I just said we would have anything! Waitress was busy and said other guests needed serving before us, making us feel very low down on the list even though we arrived before them. After we had finished and others had left she realised it was a special occasion and offered us 1 glass of Prosecco to make up for waiting .. between 7 of us! We commented that was a bit tight so she then offered us a bottle! When bill came we were overcharged by £40 for swimming?! I questioned this and it was a mistake by new system! We were going to stay later for drinks, but decided it wasn’t very welcoming, so went back to the lodge and had a lovely evening. At 9am both lodges received phone calls to ask for proof of payment of accommodation as they clearly lost this… on the new system! Not great when we wanted a (paid for) lay in and being accused of not paying! On checkout produced the receipt to the apologetic receptionist (who was the nicest member of staff there). The Manager was called and agreed this hadn’t been a good one night stay for a bride to be and our experience was not as it should have been. She said she would give us a part refund as ggw but as the “new system” wouldn’t let her do it there and then, would contact us the next day to sort this. Yesterday was the first email I had received after 2 months and me contacting them 4 times, from the food and beverage manager, saying they gave us a bottle so that was enough!! All I wanted was a relaxing night for my daughter and friends, not a Fawlty Towers night with rude staff! Sha

My wife and I had a short break at this hotel. We really loved it. The rooms were very clean, beds comfortable and the staff were very friendly and helpful. The bathroom was modern and clean and the shower worked well. The breakfasts provided were very good with ample choice. The hotel was well situated in the middle of Bodmin and made a great base for exploring Cornwall. We had two Vietamese meals in the restaurant and both were very good with very good service. We would stay here again and would recommend this hotel.