Search Your Grays Hotels

Checked in yesterday after a lovely lady from reception called to check what time I was arriving so she could arrange an ice bucket to go to the room like I requested via email. Staff all very welcoming and friendly. Went to my room, which was more than suitable. All very clean. They had decorated the bed as a romantic gesture for me and my husband. The details were wonderful and put a smile on our faces. Robes and slippers were provided and neatly laid out on the bed. Before my husband came to join me, I was there a while to pamper myself, I ordered room service, and had a ham and cheese sandwich that came with delicious hot fries and ordered a large Diet Coke. Delivered by a spritely and pleasant gentleman.The food looked great all on a tray, fresh and tasty. The bed was very comfortable, everything was easy to find and the curtains were brilliant, kept all the light out. Really happy that they had a heater that you could control and as someone who gets rather hot, it had a fan setting. This made my stay extra enjoyable. We had dinner in the restaurant, it was a lovely bright room, good choice of music. We both had steak with was cooked to perfection, we both went to a restaurant in Ongar last week where we paid £40 EACH for fillet steak, it was awful!! Your steak beat theirs hands down!! Everything in that plate was absolutely delicious Desert was delicious and we had a well needed rest on our comfy bed. We had a breakfast in the morning, and we were more than happy to wait as we were told there would be a slight delay as there were large tables that had sat for breakfast from yesterdays event. It was nice that the lady advised us but showed us the way to get some refreshments tea, coffee toast juice you name it, it was there. Breakfast was delicious, all cooked very well. We stayed here half board. We would definitely recommend staying here.

The shower head support was broken amd fell on my shoulder. The metal joints of the bathroom door were rusty and made an uncomfortable to the ears. The body gel bottle was broken. I had to open it instead of pressing on it. Frustrating for the only night. But this should be checked before i arrived. No one even asked me to my stay was. I'm sort of used to this last aspect now.

We had our wedding reception in The Thurrock Hotel and it was great. Trish, Kirsty, Donna and all the staff were great from starting planning all the way to the end of the big day. We liked the venue because our guests were able to stay the night before and after. Location is very good because it's near the main roads. The food and drink was excellent. The hotel will hold a special place in our hearts forever.

Another one night stop over at this rather worn out looking Campanile which still had modem connections: yikes. That said, it was still an enjoyable stay all the same. (The Campanile's at Liverpool and Manchester have the same worn look). If people are traveling to the ferry port or euro tunnel then this is hotel is a must, as a one night stop over. Its always best for travellers that they should be south of the Thames if its to the ports they are traveling too. The room was clean and tidy and the staff more than helpful and the hotel is not far from either Asda or the Bluewater shopping centre - get out and about (there's a good walk along the Thames also). The breakfast was very good and included in the booking price. All in all a good night stop over in a good hotel, in a good location and with excellent staff (never know bad ones) what more do yo want. Bon journey

Spacious double room, clean , good location. I am definitely coming back.

The breakfast room service was excellent, and we appreciated the quality of the mattress and spacious bath, which comfortably accommodated two. However, room 12A had persistent mechanical noises, possibly from piping, that disrupted sleep, especially as I’m a light sleeper. Regarding the spa, we were surprised by the £10 per hour charge, something we weren’t informed of when booking through a third-party site, maybe it’s on the official website. We’ve stayed at other spa hotels, like the Royal Leonard, where access to facilities was included. Additionally, the £50 hold was confusing. We were told it would cover room charges, but at checkout, we were charged separately for breakfast, and the hold still hasn’t been released after 5+ working days. This delay has been inconvenient. Overall, while we enjoyed aspects of our stay, we expected a bit more value for what we paid, especially for my partner’s birthday celebration.