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It was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement. Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing. We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act. This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it. The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing. No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping. This places lacks staff that care or take pride in their work. The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath. Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front. Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.

The service was very good, got checked in early with no issues. The rooms are standard but warm and very clean and comfortable beds. The breakfast was good a good selection. Never got bar food so can't comment but the staff were all very helpful and polite. Would stay here again.

Arrived 21/03/2023 after a hundred plus miles of driving. Frosty reception and paid £55 for room for night. Given keys to room 129 . On entering room noticed smell of urine, on inspecting bed there was blood on the sheets and on lifting back bottom sheet to mattress revealed multiple stains of varying matter. Went straight down to reception and asked for my money back and drove home as nothing available at the short notice. Beyond words to have attempted to rent a room out in that condition. Will never return in my lifetime.

I had booked a double room with shared facilities for one night's stay. First impression wasn't good. The front door was damaged, and seemed to be left ajar for guests to go in and out. I was asked to leave a £50 deposit for breakages? There were 2 cups on the windowsill with milk and coffee, but no kettle. There was no remote for the TV. When I washed my hands in the shared bathroom, the top of the tap came off in my hand. I had only been there 5 minutes. I went to find some assistance, and when the manager came to look at the tap he said ”oh, it's broken” he also had trouble getting the light to come on. I asked for another room. The 2nd room I was offered had a kettle, but no cups. The door to the room was really hard to open, and there was a hole around the door handle. The top drawer of the wardrobe was also broken, and there were bits of furniture outside the door on the landing. There were holes all over the wall of the shared bathroom. I asked where the remote was for the TV. I was told that the people who were 'living there' had lost the remote? It seemed that the hotel is used for long term stays, and they do not seem to have been respectful of the facilities. The breakfast consisted of a jug of cornflakes, a jug of orange juice and some bread and butter. I know it was only a 2 star hotel, but the whole experience was quite upsetting. It was awful, and I don't understand how this hotel has passed inspection? I was charged £53 for this stay for one night, and it was the worst hotel I have ever stayed in

I stayed for one night only when attending a weekend event at Croft motor circuit. It was a bank holiday weekend and most establishments were either full or had hiked prices right up. Kingswood had a reasonable room rate so I booked there. I booked direct a couple of days before arrival with a very helpful lady, and received confirmation texts and emails. I checked in late, and left early so did not see anyone, but clear instruction given to access property and room given. The single room was tiny, but very clean and had everything you could need including an excellent en-suite shower. It absolutely filled my requirements with nearby amenities and parking on site.