Novotel Bandung

Novotel Bandung Reviews

Novotel Bandung

Jl. Cihampelas No.23 25, Pasir Kaliki, Kec, Pasirkaliki, Cicendo, Bandung City, West Java, 40171, IndonesiaView Hotel Details
Novotel Bandung
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Novotel Bandung Guest Reviews

4.5/5
Great
57 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(57)
Positive reviews(55)
Reviews with photos/video(11)
Clean and tidy(10)
Friendly owner(10)
Awesome stay(9)
Awesome rooms(9)
Negative reviews(2)
Anonymous User
Superior King Room
Stayed in Jul 2024
Family
290 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Rekomen hotel bandung, fasilitas lengkap, kids friendly, booking di trip mayan promonya
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
Travelarrr
Superior King Room
Stayed in Jun 2024
Business travelers
11 review
3.0/5
Posted on Sep 23, 2024
Place is decent and ok to live in. Breakfast has limited options and serves the usual food
Response from Property: Dear Mr. Travelarrr,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,Siswanto,Rooms Division Manager
Rohani Ariffin
Superior Twin Room
Stayed in May 2024
Family
2 review
3.0/5
Posted on Jun 14, 2024
The hotel was going through renovation works. I asked for non smoking room, but the room smelled of cigarette smoke. Even the corridor smelled of smoke. When I increased the fan speed of the aircon, the smoke smell intensified. I had a hard time trying to sleep. The toilet flush was faulty and continued flushing. The hotel prides itself as an environmentally friendly establishment but when asked to borrow cutleries, the staff informed that they do not loan such items. These practices will encourage guests to use disposables. Breakfast spread was average. Tried to call staff for assistance with luggage for check out but line was busy for 10 min. Brought down luggage on my own for check out.
Response from Property: Dear Mr. Rohani AriffinThank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,SiswantoRoom Dividion Manager
Anonymous User
Superior Twin Room
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on May 26, 2024
Good.
Response from Property: Kepada tamu yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bandung. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,SiswantoRoom Division Manager
ardiansyah k dahlan
Superior Twin Room
Stayed in Oct 2023
Family
13 review
5.0/5
Outstanding
Posted on Nov 16, 2023
recomend for short trip to stay here, more promo pls, not only for sunday but also weekend, hopefulylly novotel always success.
Response from Property: Dear Mr. Ardiansyah K Dahlan.,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager
Dechsak Veingchai
Superior King Room
Stayed in Dec 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Facilities are quite old but there is good maintain. Room is cleaning and staffs have good service.
Response from Property: Dear Mr. Dechsak Veingchai, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
Saras dewi
Superior King Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 28, 2023
A ver very very pleasent stays. Thank you novote, breakfast juga bisa ditake away karena harus chech out super pagiiiiii ๐Ÿ˜Š๐Ÿ˜Š
Response from Property: Dear Ms. Saras Dewi, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
okky muhammad
Superior King Room
Stayed in Jun 2023
Family
2 review
4.7/5
Amazing
Posted on Jul 4, 2023
Everything fine
Response from Property: Dear Mr. / Mrs. Morisette,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager
Ashauk88
Superior King Room
Stayed in Jul 2023
Family
49 review
5.0/5
Outstanding
Posted on Aug 12, 2023
The room is big and clean. The breakfast has a wide spread of both western and Indonesian food. Good location.
Response from Property: Dear Beloved Guest,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager
Ismail iman
Superior King Room
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Very good
Response from Property: Dear Mr. Ismail Iman,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom DIvision Manager
DedyBMJP
Premier Twin Room
Stayed in Feb 2024
Business travelers
5 review
3.2/5
Posted on Mar 8, 2024
the hotel need to renovate
Response from Property: Dear Mr. Haryadi,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRooms Division Manager
Guest User
Stayed in Jan 2023
Business travelers
2 review
4.5/5
Great
Posted on Mar 1, 2023
There was an error in my booking. I book a king size bed room but the hotel said my booking is twin bed and there was no the king size bed room left. Thankfully the trip.com CS is very helpful and fast response. At the end the hotel offer me the queen size bed and trip.com compensate me also. Actually the hotel was good. Good location, much variation of breakfast buffet, and clean. But they need a little renovation in the room bcs it's look kinda old
Response from Property: Dear Beloved Guest,We very much appreciate your comments regarding your stay at Novotel Bandung. It is great for us to receive positive feedback/feedback.We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,SiswantoRoom Division Manager
ChanPur
Superior King Room
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 26, 2023
Kamar luas Makanan breakfast 8,0 Yummy
Response from Property: Dear Mr. Chanpur,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager
Guest User
Superior King Room
Stayed in Oct 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Good job
Response from Property: Dear Mr. / Mrs. ,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom DIvision Manager
Lรฉo Ye
Superior King Room
Stayed in Apr 2023
Solo travelers
4 review
1.5/5
Posted on May 20, 2023
Old facilities, bed bugs, not what I would expect from Novotel
Response from Property: Dear Mr. / Mrs. Lรฉo Ye,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,SiswantoRoom Division Manager