Chateau on The Park - Christchurch, A Doubletree by Hilton Reviews
Chateau on The Park - Christchurch, A Doubletree by Hilton
189 Deans Avenue, Riccarton, Christchurch, Canterbury, 8011, New ZealandSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
462 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(462)
Positive reviews(441)
Reviews with photos/video(121)
Classy environment(87)
Garden view(60)
Delicious breakfast(43)
Convenient parking(43)
Tasty restaurant(19)
Quiet & comfortable(18)
Friendly front desk staff(12)
Close to airport(12)
Negative reviews(21)
Anonymous User
Deluxe Twin Room
Stayed in Jun 2025
Solo traveler
32 review
8.5/10
Very Good
Posted on Jul 31, 2025
It’s a 36 mins walk to the city. It’s a nice quiet environment. The room is spacious enough.
Guest User
Deluxe Twin Room With Balcony
Stayed in May 2025
Traveling with friends
9 review
7.5/10
Posted on Jul 15, 2025
We have arrived late but the hotel didn’t prepare the towels, tissues… we have to call the reception many times for the basic needs.
Response from Property: Good afternoon,Thank you for your feedback. I do apologize for the inconvenience caused by the missing amenities. We've addressed this with relevant team member to ensure it doesn't happen again. Thank you again for your comments.Sincerely, Chateau on the Park team
Guest User
Deluxe Twin Room
Stayed in May 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jul 2, 2025
This was by far the best hotel I stayed at in New Zealand. Compared to other Hilton properties, the bed here was noticeably larger and more comfortable. I stayed in a twin room, and each bed was around 1.2 to 1.5 meters wide, whereas other hotels only offered very narrow single beds (about 0.9 meters).
There was also plenty of space between the beds, which made the room feel much more comfortable. The room was very clean, well-equipped, and the front desk staff were friendly and helpful.
The location was also decent, making it a very convenient and pleasant place to stay overall.
I would highly recommend this hotel — especially if you’re looking for a comfortable and restful experience.
Response from Property: Kia ora,Thank you for taking the time to write such a delightful review! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Chateau on the Park Team
Guest User
Guest King Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 14, 2025
Great location and friendly staff, will definetly be returning
Response from Property: Kia ora,Thank you very much for taking the time to share your feedback about your stay at our hotel. I am so pleased that you had a memorable experience with us! We wish to welcome you back again in the future!Kind regards,Chateau Team
Anonymous User
Guest King Room
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 16, 2025
A cookie was presented when checking in (appreciated). The view was nice and the location is really great.
Response from Property: Kia ora,Thank you for your kind words and recommendation! We are delighted to hear that you enjoyed your stay with us. We appreciate your compliments on the service and hospitality. We hope to welcome you back for another peaceful and excellent stay in the future.Best regards,Chateau on the Park Team
Guest User
Deluxe King Room With Balcony
Stayed in Jan 2025
Couple
16 review
10/10
Outstanding
Posted on Feb 9, 2025
The room was very tidy and the mattress was comfortable. There is a very nice little garden in the hotel and the front desk service is very kind. Overall a great hotel.
房间非常整洁,床垫很舒适。酒店有一个非常漂亮的小花园,前台服务非常友好。总的来说,这是一间很棒的酒店。
ddaritan
Guest King Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 29, 2025
Has a short but great stay at Chateau on The Park. The check in process was seamless (and the complimentary warm cookie was delicious too).
Great location with plenty of parking spot.
Response from Property: Kia ora, Thank you for taking the time to write such a pleasant review, we strive to make every interaction seamless here at the Chateau on the Park and welcome the opportunity to wow you with your next stay. Sincerely, Chateau Team
l
Deluxe Twin Room With Balcony
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 27, 2025
Location was good and the staff was friendly. Free car parking was available by the hotel which was not that openly seen in New Zealand. Rooms were clean and tidy.
Response from Property: Kia ora,Thank you for your kind words and recommendation! We are delighted to hear that you enjoyed your stay with us. We appreciate your compliments on the service and hospitality. We hope to welcome you back for another peaceful and excellent stay in the future.Best regards,Chateau on the Park Team
jeffreycschow
Deluxe King Room
Stayed in Mar 2025
Couple
192 review
10/10
Outstanding
Posted on Apr 27, 2025
Simply the best hotel in Christchurch!
Anonymous User
Deluxe King Room
Stayed in Dec 2024
Other
47 review
9.0/10
Great
Posted on Jan 7, 2025
A beautiful hotel with tropical / botanical gardens. Has everything you need, nice big park next to it. City center is not far; You can walk (20min) to it or 6-7 min by car. Enough parking places as well. Customer service can be improved overall.
Eu li Sarah
Deluxe Twin Room
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jul 28, 2025
Lovely property. Beautiful architecture. Location was suitable for our needs. Beds were a bit too soft, bathrooms a bit old and needs deep cleaning and updating.
Response from Property: Kia ora Eu li Sarah,Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We sincerely appreciate your feedback and are reviewing your comments with our team as we continually work to improve our guest experience.We look forward to welcoming you again in the future. Sincerely, Chateau on the Park Team
Guest User
Guest Twin Room
Stayed in Nov 2024
Family
14 review
9.5/10
Amazing
Posted on Dec 19, 2024
I loved the roses in the garden. The staff were friendly warm and welcoming. The room was clean. Would appreciate better quality pillows. Sleep quality wasn’t that great.
Guest User
Guest Twin Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 9, 2025
We was staying second time at double hilton, the receptionist was nice they provide cookies when we arrived the hotel. the breakfast is nice and toilet is clean. I personally quite like their body and handcream is smell so good.
Response from Property: Kia ora,Thank you for taking the time to rate our hotel with a 10/10! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Chateau on the Park Team
NORIJAH ALIZA
Guest King Room
Stayed in Jun 2025
Couple
2 review
10/10
Outstanding
Posted on Jul 14, 2025
Lovely hotel, great service, nice meals in restaurant. Would definitely stay again.
Response from Property: Kia ora,Thank you very much for taking the time to share your feedback about your stay at our hotel. I am so pleased that you had a memorable experience with us! We wish to welcome you back again in the future!Kind regards,Chateau Team
Guest User
Guest King Room
Stayed in Mar 2025
Business traveler
3 review
8.5/10
Very Good
Posted on Apr 29, 2025
front office staff was great , helpful. Brasserie restaurant staff and at the bar are nice and friendly .