FSMILE City Resort Hotel (Monument to the people's Liberation Hongyadong Store) Guest Reviews
9.7/10
Excellent
3014 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.8
Cleanliness9.7
Filter by:
Sort by:
All reviews(3014)
Positive reviews(3001)
Reviews with photos/video(532)
Awesome amenities(597)
Easy to get around(365)
Many amenities(289)
Perfect for families(159)
Close to metro(121)
Would stay again(113)
Good audiovisual experience(41)
Has rooms for families(18)
Negative reviews(13)
Guest User
Family Friendly Children's Suite - 2-Bedroom (Fridge)
Stayed in May 2024
Other
2 review
10.0/10
Outstanding
Posted on Jun 26, 2024
OK OK OK OK OK
Response from Property: "親,您踏入MOUNTWELL·山棲度假套房公寓的那一刻,我們便深感榮幸。感謝您對我們酒店的支持,以及對我們設施設備、服務品質和環境氛圍的認可。我們深知,您的滿意是我們最大的追求。MOUNTWELL·山棲度假套房公寓坐落於重慶渝中半島的心臟地帶,這裏不僅交通便捷,更是渝中半島的繁華地帶。無論是想要品味重慶的地道美食,還是探索重慶的歷史文化,這裏都是絕佳的起點。在房間衞生方面,我們始終堅持高標準、嚴要求。每一個細節都經過精心打理,是無與倫比的舒適與衞生。而我們的服務團隊,更是以熱忱、貼心的服務,讓您在酒店的每一刻都倍感温馨。我們始終秉持着“以人為本”的服務理念,致力於為您打造一次難忘的入住體驗。再次感謝您選擇我們,期待在重慶與您再次相遇,共度美好時光。"
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 24, 2025
The hotel's location is really great. Jiefangbei is just a few steps away. The surrounding facilities are also very complete, and the housekeeper is always online. The room is clean and tidy, and the layout is warm. The bedding is soft and comfortable, and I had a good night's sleep. Smart devices are very considerate, and lights and curtains can be easily controlled. The bathroom is separated into dry and wet areas, and the toiletries are of good quality. The stay was very comfortable, clean and quiet. The service is excellent, and every request is met. It really feels like being at home. Next time I come here, I will definitely choose this one!
Original TextTranslated by Google
Response from Property: [Spacious suites 🏠 Convenient transportation 🚇 Intimate service 💗] Dear guests, thank you for staying at FSMILE! If you are on a business trip, the hotel rooms are spacious and have good Wi-Fi network, which can provide you with a comfortable working environment. The hotel is only 150 meters away from Xiaoshizi Subway Station - Exit 5A and 650 meters away from Linjiangmen Subway Station - Exit 1, making travel convenient. We are committed to making every guest feel at home and look forward to seeing you again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Feb 2025
Family
5 review
10.0/10
Outstanding
Posted on Mar 19, 2025
The hotel is in a great location, very convenient to the subway station and attractions. There is also a Hema mini nearby, which makes shopping convenient. The housekeeper is enthusiastic and responsible. I will choose this hotel again when I come to Chongqing next time.
Original TextTranslated by Google
Response from Property: [Spacious suites 🏠 Convenient transportation 🚇 Intimate service 💗] Dear guests, thank you for staying at FSMILE! If you are on a business trip, the hotel rooms are spacious and have good Wi-Fi network, which can provide you with a comfortable working environment. The hotel is only 150 meters away from Xiaoshizi Subway Station - Exit 5A and 650 meters away from Linjiangmen Subway Station - Exit 1, making travel convenient. We are committed to making every guest feel at home and look forward to seeing you again!
Shanghainainai
Standard Queen Room
Stayed in Feb 2025
Travel with friends
20 review
10.0/10
Outstanding
Posted on Mar 20, 2025
My husband and I were traveling with friends this time. We were full of expectations for the city of Chongqing, but also a little nervous, because we heard that the building had one floor in the front and five floors underground in the back. Fortunately, we received a call from the hotel management the day before departure, and they thoughtfully arranged a route for us. When we arrived, they directly upgraded our room type, and we felt very relaxed all of a sudden.
The hotel is very new, clean, warm and the bedding is very comfortable. During this five-day trip to Chongqing, the hotel was just like our own home. Finally, I have to say that the price is really suitable and the cost performance is very high. After all, it is in Jiefangbei, a place with convenient transportation and life.
Original TextTranslated by Google
Response from Property: [Spacious suites 🏠 Convenient transportation 🚇 Intimate service 💗] Dear guests, thank you for staying at FSMILE! If you are on a business trip, the hotel rooms are spacious and have good Wi-Fi network, which can provide you with a comfortable working environment. The hotel is only 150 meters away from Xiaoshizi Subway Station - Exit 5A and 650 meters away from Linjiangmen Subway Station - Exit 1, making travel convenient. We are committed to making every guest feel at home and look forward to seeing you again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 16, 2025
I made an appointment with my family to travel here. The hotel we booked is located near the Jiefangbei Pedestrian Street. As soon as I walked in, I felt like I was at home. The hotel was very welcoming, clean, and provided good service. I was very satisfied. It was very close to the tourist attractions (Jiefangbei, Hongyadong, Yangtze River Cableway, Luohan Temple, Laojun Cave, etc.), and Metro Line 6 was right next to it. It was a very good trip! ✌✌✌
Original TextTranslated by Google
Response from Property: [Newly opened 🕐 Preferred hotel 🏨 Core area 🎇] Dear guests, thank you for your stay and comments! FSMILE opened in 2024. All rooms are suites, equipped with living rooms, kitchens, refrigerators and washing machines. The hotel is located in the core area of Chongqing Jiefangbei, with a superior geographical location and convenient transportation. I met you in this vast crowd and look forward to seeing you again!
Lushangkanshijie
Family Friendly Children's Suite - 2-Bedroom (Fridge)
Stayed in Feb 2025
Family
40 review
10.0/10
Outstanding
Posted on Mar 7, 2025
The location is good, there are bus stops nearby, it is very close to Jiefangbei, a ten-minute walk away, and it is also very close to the Yangtze River Cableway, a five-minute walk away.
The room is large and clean. The service staff is enthusiastic, responsive and attentive. The room has a fridge and kettle, and a kitchen, but no cooking utensils. Anyway, it’s good.
Original TextTranslated by Google
Response from Property: [Near the scenic spots 🚡 Brilliant night view 🌆 Excellent quality 🛋️] Dear guests, your satisfaction is our greatest motivation! FSMILE has a unique geographical location, enjoying the city night view, mountain city and river view. The hotel is only 100 meters away from Jiefangbei Pedestrian Street and 50 meters away from the Yangtze River Cableway, making transportation very convenient. The rooms are fully equipped with imported pure cotton bedding and toiletries, making every guest feel the warmth of home. Thank you for your support and trust, welcome home again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Feb 22, 2025
The butler mode service is really good, thumbs up! From booking to check-in, we provide considerate service throughout the whole process! The room was neat and clean! The living room is spacious and grand! The bedroom has a big and comfortable bed! Very cost-effective! Looking forward to staying here next time!
Original TextTranslated by Google
6/7
Response from Property: [Near the scenic spots 🚡 Brilliant night view 🌆 Excellent quality 🛋️] Dear guests, your satisfaction is our greatest motivation! FSMILE has a unique geographical location, enjoying the city night view, mountain city and river view. The hotel is only 100 meters away from Jiefangbei Pedestrian Street and 50 meters away from the Yangtze River Cableway, making transportation very convenient. The rooms are fully equipped with imported pure cotton bedding and toiletries, making every guest feel the warmth of home. Thank you for your support and trust, welcome home again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Jan 2025
Family
8 review
10.0/10
Outstanding
Posted on Feb 21, 2025
This is really a great value experience. The room is clean and tidy, with everything you need. The bedding is comfortable. We are traveling as a family, and the suite is just right. Both adults and children like it. The butler service is thoughtful and considerate. When we leave, he also brought us water, which is very kind. Next time I come to Chongqing, I will stay here again. It's great! ! You have to guess your convenience when it comes to the popular check-in spots! ! !
Original TextTranslated by Google
Response from Property: [Newly opened 🕐 Preferred hotel 🏨 Core area 🎇] Dear guests, thank you for your stay and comments! FSMILE opened in 2024. All rooms are suites, equipped with living rooms, kitchens, refrigerators and washing machines. The hotel is located in the core area of Chongqing Jiefangbei, with a superior geographical location and convenient transportation. I met you in this vast crowd and look forward to seeing you again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 21, 2025
After placing the order, the housekeeper will take the initiative to contact you, and check-in is very quick and convenient. The room was cleaned very well, and all kinds of toiletries were available. If you needed anything, you could contact the housekeeper directly, and the response was very timely. The family room is perfect for a family of three who will not disturb each other while sleeping. The hotel is right next to Jiefangbei, and the subway station is only a few minutes' walk away. It is very convenient to go to various attractions and the price is reasonable.
Original TextTranslated by Google
Response from Property: [Spacious suites 🏠 Convenient transportation 🚇 Intimate service 💗] Dear guests, thank you for staying at FSMILE! If you are on a business trip, the hotel rooms are spacious and have good Wi-Fi network, which can provide you with a comfortable working environment. The hotel is only 150 meters away from Xiaoshizi Subway Station - Exit 5A and 650 meters away from Linjiangmen Subway Station - Exit 1, making travel convenient. We are committed to making every guest feel at home and look forward to seeing you again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Jan 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Feb 16, 2025
1. This stay here was a great experience! The hotel has a great location and convenient travel. The room is clean and comfortable, the facilities are complete, the service is thoughtful and enthusiastic, I will choose here next time, highly recommended!
2. This hotel stay was excellent! From check-in to check-out, the staff were very attentive. The room is clean and warm, the bedding is comfortable, the environment is quiet, and it is a perfect accommodation experience. Thumbs up!
3. I really like this hotel! Convenient location and lively surrounding. The room is spacious and bright, the hygiene is spotless, the breakfast is rich and varied, the price-performance ratio is very high, it is worth staying!
4. I have stayed in many hotels, but this one is really outstanding! The service staff is warm and polite, the room facilities are new and practical, and the scenery outside the window is also good. I will stay here again on my next trip.
5. Had a wonderful time at this hotel in February. The room is warmly decorated and the bathroom is separated into dry and wet areas, which is very considerate. The hotel's breakfast is rich and delicious, and the overall experience exceeded expectations, highly praised!
6. The details of the hotel are surprising. The room is clean and tidy, the toiletries are of high quality, and the public areas are also well maintained. It is the best choice for travel accommodation!
7. This hotel experience is first-class! The location of the hotel is conducive to travel, the room is clean and comfortable, and the mattress is moderately soft and hard. The staff is very attentive and will definitely come again if there is a chance!
8. Highly recommend this hotel! The room is quiet, soundproofed and well-equipped to meet all your needs. The front desk service is warm and makes people feel at home.
9. The experience is awesome. The hotel environment is elegant, the room is clean and the bed is very comfortable. The hotel's services are very good and we will choose it next time!
10. I have to say, it was a perfect stay. Living here, the room layout is reasonable and the space is spacious. The service staff is always available and the hotel is impeccable in every aspect!
Original TextTranslated by Google
Response from Property: [Spacious suites 🏠 Convenient transportation 🚇 Intimate service 💗] Dear guests, thank you for staying at FSMILE! If you are on a business trip, the hotel rooms are spacious and have good Wi-Fi network, which can provide you with a comfortable working environment. The hotel is only 150 meters away from Xiaoshizi Subway Station - Exit 5A and 650 meters away from Linjiangmen Subway Station - Exit 1, making travel convenient. We are committed to making every guest feel at home and look forward to seeing you again!
Guest User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Dec 2024
Family
10 review
9.0/10
Great
Posted on Jan 30, 2025
The location is OK, it's convenient to go out, close to Jiefangbei, Bayi Square, Shibati, Yangtze River Cableway, Qiansimen Bridge Hongyadong, Raffles, the floor is apartment-style
Original TextTranslated by Google
Response from Property: We apologize for giving you a bad experience. There must be something we did not do well, which made you dissatisfied. We will continue to improve ourselves and strive to provide the best service to our customers. You can look at the recent reviews and no guests have reported similar problems. We hope you can contact us to help us further improve and provide better services to our guests.
Anonymous User
Quan Jia Fu Family Triple-bed Suite (Spacious + Comfort Sleep + Washer-Dryer)
Stayed in Nov 2024
Family
4 review
5.5/10
Posted on Jan 3, 2025
During our stay, at about 12:30 a.m. on one of the days, a fire broke out in the neighboring residential building, which burned several buildings in succession. The hotel happened to be right next to the fire scene. Although the hotel building itself was not on fire, the hotel was downwind and thick smoke kept rushing into the hotel, making it impossible to stay in the room. The smell was very pungent and we were worried that the fire would spread to the hotel. So at 3:03 we informed the hotel staff that we had temporarily evacuated the room at 12:30. The hotel staff did not show any concern or ask if we needed any assistance. It seemed that the lives and inconveniences of the guests had nothing to do with the hotel.
The lobby on the first floor of the hotel and the roadside at the entrance were crowded with people. As they watched the fire from the houses next to them spread towards the hotel one by one, they were too scared to go upstairs, fearing that they would not be able to go downstairs if the hotel was on a very high floor. They waited until after four in the morning when the fire was still very big. Even the houses at the edge were on fire. The wind was still blowing towards the hotel. They waited outside all night, feeling cold and tired, but no hotel or property staff came to show concern or help arrange other shelters. Finally, at almost five o'clock, they were so tired that they asked other hotels that happened to have vacancies to arrange temporary accommodation for a few hours.
The 12/30 trip was completely cancelled.
When we entered the hotel at noon on 12/30, the whole room was filled with a strong smell of smoke. We asked the hotel staff to help us change the sheets. We thought we only had one night left before we had to take a flight, so we stayed another night on 12/31.
Later, I reported this to the hotel, hoping that they would be sincere in refunding the room rate for 12/30 or subsidizing the cost of finding temporary accommodation, but the hotel procrastinated and ignored me, showing no sincerity at all in dealing with the matter.
Original TextTranslated by Google
6/7
Response from Property: We apologize for giving you a bad experience. Due to a sudden fire in the building next door, thick smoke entered the room causing inconvenience. We will strengthen the training of our employees on emergency response capabilities and strive to provide guests with satisfactory services. From the day you check in to the day you check out, our housekeepers provide care every day, and actively communicate and report your request for compensation to the leadership. We first sent you a New Year red envelope to express our apologies and blessings, and then compensated you for the room fee by bank transfer. You accepted it all and did not express any other dissatisfaction or demands, but still gave us a bad review. You can look at the recent reviews and no guests have reported similar problems. We hope you can contact us to help us further improve and provide better services to our guests.
Weiduoliyapububulandeng
2-bedroom And 1-living Room Suite With City View
Stayed in Feb 2025
Travel with friends
3 review
5.0/10
Posted on Mar 9, 2025
The environment is average, the hygiene is acceptable. I thought there would be kitchenware, but there was only a stove and no cooking utensils. Later I asked the front desk for a pot and a spatula, and then I wanted to ask, if there is only a kitchen but no cooking utensils and no breakfast, what is the point of having a kitchen? There are only two sets of bedding for two large beds, but they can accommodate 4 people. It is recommended to configure the bedding according to the number of people staying.
Original TextTranslated by Google
Response from Property: Sorry for giving you a bad experience. Since the hotel was not equipped with a breakfast room in the initial design, we are unable to provide breakfast. We have reported this to the general manager to see if a simple breakfast can be prepared later. Regarding kitchen utensils, our external website pictures clearly show them. If guests need them, they can ask the front desk butler for them. In the future, we will continue to improve and upgrade ourselves and strive to provide guests with satisfactory accommodation environment and services. You can look at the recent reviews and no guests have reported similar problems. We hope you can contact us to help us further improve and provide better services to our guests.
Guest User
2-bedroom And 1-living Room Suite With City View
Stayed in Jan 2024
Family
2 review
10.0/10
Outstanding
Posted on Feb 17, 2024
I want to give this B&B a big thumbs up! The housekeeper was very warm and considerate. He provided us with a detailed check-in guide and local guide. He also sent me the navigation and positioning of all attractions one by one. He also gave me a detailed order of visits and the best time. It was great. I originally wanted to find a tour guide. , after being introduced by the housekeeper, I directly saved several hundred tour guide fees. I also got discounted ferry tickets, and I wasn’t ripped off by scalpers, which was great.
The location of the B&B is also very good, it is in the city center and surrounded by many shops, restaurants and attractions. We can walk to shopping, eat delicious food and visit attractions, which is very convenient. Save a lot of fares and time. Big thumbs up.
Original TextTranslated by Google
Response from Property: Thank you so much for rating our apartment so highly! We have been committed to providing high-quality service and comfortable accommodation experience to every guest, and your satisfaction is our greatest motivation. We look forward to your visit again and wish you a happy life!