XIANSHANLI CLUB CHONGQING FAIRY MOUNTAIN Reviews

Response from Property: Dear guests, hello! Thank you for choosing Xianshanli Club. Your recommendation and praise can let more guests know about Xianshanli Club and love us. We will do our best to bring customers a more perfect stay experience. We look forward to meeting you again. All the staff of the hotel wish you a happy life!

Response from Property: 尊敬的賓客，您好！感謝您選擇仙山裡俱樂部，並與我們分享您的入住體驗，您對酒店的設施及賓客服務給予的好評肯定，可以讓更多的客人瞭解到仙山裡俱樂部，並喜愛我們。您反應的早餐問題，我們會加強管理，每日巡檢，希望給客人提供品類多樣化，美味可口的早餐，為每一位賓客供給滿滿的能量。我們一定會竭盡所能，為顧客帶來更完美的入住體驗，期待能再次與您相聚，酒店全體員工祝您生活愉快!

Response from Property: Dear guests,Thank you for choosing CooksClub. Your recommendation and praise can make more guests know about CooksClub and love us. We will do our best to bring customers a more perfect stay experience, and look forward to meeting you again. All the staff of the hotel wish you a happy life!

Response from Property: Dear Guest,Thank you for choosing CooksClub and We're glad to hear that the bed is very comfortable and that the breakfast is ok.The Yunwu Deluxe Room, with its spacious 35 square meters, offers a comfortable living experience. Regarding the room size being reasonable but without a work station, we will take note of this for future improvements.Your stay is not just about rest, but also a delightful entertainment experience. . We are committed to providing an exceptional experience for all our guests and look forward to welcoming you back in the future. The entire hotel staff wishes you a pleasant life!

Response from Property: Dear Guest,Thank you for choosing Xianshanli Club and We're glad to hear that the bed is very comfortable and that the facilities is good. The suggestion you mentioned about setting up signs beside the elevators to remind guests to keep quiet, we will take note of this for future improvements. Your stay is not just about rest, but also a delightful travel experience. We are committed to providing an exceptional experience for all our guests and look forward to welcoming you back in the future. All of the hotel staffs wishes you a pleasant life!Best regards.

Response from Property: Dear guests, hello! Thank you for choosing Xianshanli Club. Your recommendation and praise will allow more guests to know about Xianshanli Club and love us. We will do our best to bring customers a more perfect stay experience and look forward to meeting you again. All the hotel staff wish you a happy life!

Response from Property: Dear guests,Thank you for choosing our hotel. Your recommendation and praise can make more guests know about Xianshanli Club and love us. We will do our best to bring customers a more perfect stay experience, and look forward to meeting you again. All the staff of the hotel wish you a happy life!

Response from Property: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.

Response from Property: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.

Response from Property: Dear guest, Firstly, we sincerely apologize for any inconvenience caused to you. You mentioned that there are only 2 staff members at the front desk, which may indeed affect the efficiency and quality of service. Our hotel is still in the optimization stage in terms of personnel deployment, and we are actively training new employees to ensure that we can meet the operational needs of the hotel.Regarding your claim that your order included a free game hall voucher but was not provided, you included 5 game coins that can be redeemed at the second floor game hall with your roomkey. We apologize that our front desk staff did not inform you, and we have immediately started training.We apologize for the unpleasant experience caused by the facilities on the second floor where the game hall and sauna are located. The sauna facilities included in the game hall are available from 3:00 pm to 10:00 pm, and it is completely unacceptable for the staff to inquire about your room number and behave rudely in the sauna room. We have provided serious criticism and education to the staff involved, while strengthening their service awareness training to ensure that such situations do not occur again. We are well aware that the comfort experience of our guests is the core of hotel service, and such behavior goes against our service philosophy.We have recorded the situation that the hotel service staff did not smile to reet guests, and the breakfast staff did not greet and were often absent from their posts. Please believe that this is not our service level. We will strengthen employee service attitude training and provide warm and thoughtful service from the moment guests step into the hotel. Whether in the off-season or peak season, we should maintain a high level of service quality, which is the direction we strive to improve.Thank you again for pointing out the issues with our hotel. We highly value your feedback and will actively take measures to improve. We hope you can give us an opportunity to provide with better service in the future.

Response from Property: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.

Response from Property: Dear guests, It is a great honor for you to remember the names of our team members and to recognize their work. Your recognition is a great support and encouragement for the team! I am glad to know that you are satisfied with the overall service of your stay at the hotel. I hope we have brought you a memorable and enjoyable time on your trip! It is our responsibility to provide a safe, comfortable and clean environment for our guests; Providing quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to your next visit to invite you to experience more hotel facilities and services, let us bring you a more perfect experience! Thank you again for taking the time to leave feedback, I wish you a happy work and life.

Response from Property: Dear guest, thank you for choosing Cook's Club Chongqing Fairy Mountain and for sharing your stay experience with us. We would like to extend our sincerest apologies for the issues you encountered with the hotel facilities. We attach great importance to every guest's experience and your feedback is invaluable to us, we will inform the relevant departments to enhance the quality of our service. If you come here next time, we hope you will consider staying with us again and look forward to welcoming you back.

Response from Property: Dear guest, thank you for choosing Cook's Club Chongqing Fairy Mountain and sharing your stay experience with us. Your positive feedback on the hotel's hardware facilities and guest service can help more guests learn about us and love us. We will do our best to bring customers a more perfect stay experience. We look forward to meeting you again.