318/1 Chiangmai-Lamphun Road, T.Watekate, A.Muang, Wat Ket, Chiang Mai Province, 50000, ThailandView Hotel Details
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Centara Riverside Hotel Chiang Mai Guest Reviews
4.4/5
Very Good
101 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.4
Cleanliness4.6
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All reviews(101)
Positive reviews(96)
Reviews with photos/video(26)
Awesome rooms(27)
Great service(22)
Clean and tidy(21)
Large rooms(15)
Delicious breakfast(11)
Loved the view(10)
Great location(9)
Delicious buffet(6)
Negative reviews(5)
Tharawan
Superior Double Double
Stayed in Jan 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Feb 11, 2024
I had a very pleasant stay. Khun Wacharapoom (front) has given me super warm welcome - patiently introducing and explaining services offered by hotel as well as sharing information of good restaurants and nice cafes in town. Though the room being considered old, room was clean. Will stay again :)
Response from Property: Dear Khun Tharawan,Thank you for your wonderful feedback. We are delighted to hear that you had a very pleasant stay and received a warm welcome from Khun Wacharapoom. We are glad to know that the information provided was helpful and that you appreciated the cleanliness of your room.We understand that our rooms may have a more classic feel, but we are committed to maintaining a clean and comfortable environment for our guests. We look forward to welcoming you back and providing another great experience in the near future.Sincerely yours,The Management Team
Rose
Deluxe Double Double
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 7, 2024
Hotel is big and clean. Service is good except for the service when you call from room to request for amenities. The staff who picked up the call was quite rude and impatient
Response from Property: Dear Rose,Thank you so much for youre review of our hotel. We regret to read that your experience with our service fell short of expectations. This is not the standard we strive for. Please rest assured that we value your feedback and are committed to addressing these issues to improve our guest experience.We hope you choose to stay with us again, so we can show you our true level of service. Sincerely yours,The Management Team
Wenwei
Superior Double Room
Stayed in Apr 2024
Solo travelers
8 review
3.7/5
Posted on Apr 17, 2024
Location was pretty good, room was big. Kind of old looking because of the wooden decoration, opposite there is 7-11 so its convenient. Nearby there is food place at night for dinner/supper as well
Response from Property: Dear Wenwei,Thank you for your feedback! We are pleased to hear that you found our location convenient and enjoyed the spaciousness of your room. We understand that the wooden decor may have a more classic look, and we appreciate your insight.It’s great to know that the nearby 7-Eleven and local food options added to the convenience of your stay. We hope you had a pleasant experience exploring the area.We look forward to welcoming you back to Centara Riverside Hotel Chiang Mai in the near future.Sincerely yours,The Management Team
YOUNG KYUNG
Superior Double Double
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Jun 28, 2024
Room is good n clean. Breakfast buffet is also good. Staff are very kind. Location is not bad. We can use Grab in Chiangmai.
Response from Property: Dear YOUNG KYUNG,Thank you for your kind review! We are glad to hear that you enjoyed your clean and comfortable room, our breakfast buffet, and the kindness of our staff. It’s also great to know that our location worked well for you and that using Grab in Chiang Mai was convenient.We appreciate your feedback and look forward to welcoming you back to Centara Riverside Hotel Chiang Mai on your next visit. Sincerely yours,The Management Team
Chelsea Rob
Superior Double Room
Stayed in Sep 2023
Other
63 review
4.7/5
Amazing
Posted on Sep 25, 2023
Good affordable hotel.Breakfast good and only 250 baht payable daily.
Large room and very comfortable.
Location is out of the main tourist city area. I would stay here again. Pool is in the sun most of the day. Good view of the river. Good location for visits to countryside.
6/8
Response from Property: Dear 高级双人间Thank you for taking the time to share your feedback. It is wonderful to receive your kind review of your recent stay with us. We strive to ensure that each and every guest has the best experience possible, and your positive feedback is really rewarding.We look forward to welcoming you for another pleasant stay.Sincerely yours,The Hotel management teamCentara Riverside Hotel Chiang Mai
Anonymous User
Junior Suite Double Double
Stayed in Feb 2024
Business travelers
9 review
4.0/5
Very Good
Posted on Feb 3, 2024
The hotel is okay for short stay. We just stayed there for the first time. The furniture is pretty old even refurnished. But still not fully functional enough.
Response from Property: Dear Valued guest,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that our hotel served your needs for a short stay.We understand your concerns about the condition of the furniture. Although we have made efforts to refurbish and update our facilities, we acknowledge that there may still be areas needing improvement. Please be assured that your feedback will be taken into consideration as we continue to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.Sincerely yours,The Management Team
Jyoti Sarinthorn
Junior Suite King
Stayed in Jan 2024
Solo travelers
1 review
2.7/5
Posted on Jan 22, 2024
The hotel is slightly older but clean - at least inside the bedroom area. The communal areas such as corridor and lift lobby have very old carpets that need a thorough clean /upgrade
The pool is decent sized. There is a suana and steam, but mostly not in use, so you need to turn it on yourself and wait a while for it to heat up.
Mostly all good. However the location is terrible- nothing within walking distance other than a hospital across the road, with one small cafe next to the hospital.
Response from Property: Dear Valued Guest,We would like to extend my sincere apologies for the disappointing experience you had during your stay at Centara Riverside Hotel Chiang Mai. Your feedback is important to us, and we regret that we did not meet your expectations. We appreciate your comments and will work on improving these aspects to provide a more satisfying experience for our guests.Thank you again for sharing your concerns, and we hope to have the opportunity to improve your perception of our hotel.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai
goh alvyn
Deluxe King
Stayed in Mar 2024
Couples
4 review
4.7/5
Amazing
Posted on Apr 16, 2024
Love to stay here at the riverside with open view. Very cosy n excellent service.
Response from Property: Dear goh alvyn,Thank you for your wonderful feedback! We are thrilled to hear that you loved your stay by the riverside and enjoyed the open views. It’s great to know that you found our hotel cozy and appreciated the excellent service provided by our team.Your positive comments are truly encouraging, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely yours,The Management Team
Hannya Wong
Junior Suite King
Stayed in Dec 2023
Couples
4 review
4.7/5
Amazing
Posted on Jan 13, 2024
The suite is very spacious and clean. Very nice view from the room and the staff were all friendly and helpful. The light switch in the room didn't work though. Many TV channels that were supposed to be there (e.g. Netflix and Amazon Prime) didn't work either because of network problem.
Response from Property: Dear Hannya Wong, Thank you for choosing us for your stay in Chiang Mai, and for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your hotel room and experienced great service during your stay. Your constructive feedback about the room amenities is highly appreciated. We always strive to provide the best service to our guests and we are certain that all you've pointed out will be looked into and addressed accordingly for us to provide a better guest hotel experience. May we take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again. Sincerely yours, The Management Team Centara Riverside Hotel Chiang Mai
Guest User
Grand Suite River View Double Double
Stayed in Dec 2023
Family
5 review
4.0/5
Very Good
Posted on Jan 2, 2024
The Centara Riverside is a solid choice for a clean, convenient, and comfortable stay. Western style bedding as opposed to the typical rock-hard Thai mattress. Housekeeping works hard to keep this older hotel clean and they do a good job.
Response from Property: Dear Guest,Thank you for sharing the review of your stay with us. We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our room. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. We look forward to the pleasure of welcoming you back soon. Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai
Etis
Superior Double Double
Stayed in May 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 13, 2023
The room is big and clean with good air conditioning and is over looking of chiangmai. Clean toilet and clean towels. English TV and can access a lots of channels. Good buffet breakfast and staffs are friendly..
Vance Polycarp
Junior Suite King
Stayed in Jan 2024
Family
29 review
4.0/5
Very Good
Posted on Jan 13, 2024
Spacious room with a spectacular view..
Response from Property: Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay. We are delighted you had a pleasant experience and appreciated our river view room. It would be a pleasure to welcome you back in the near future.Sincerely yours,The Management TeamCentara Riverside Hotel Chiang Mai
Guest User
Deluxe King
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 23, 2024
It is an old hotel and a transit hotel. Although the furniture is old-school, the decoration is old-school! The room has a lot of space and the view from the high floor is great! The location is convenient, with convenience stores, massage parlors, and food stalls, but you have to walk a while to exchange currency! The breakfast is very rich and delicious, with many choices made to order~
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for taking the time and sharing your feedback from your recent stay with us.It sounds like you had a wonderful stay at the hotel, with a comfortable room with a breathtaking view, a fantastic breakfast buffet with exceptional a la carte options, as well as our convenient location and our great surroundings. Thank you again for choosing our hotel and for recommending us to other visitors, we look forward to welcoming you back to the Centara Riversdie Hotel Chiang Mai soon again.Sincerely yours,The Management Team
Guest User
Superior Double Double
Stayed in Jul 2024
Family
5 review
4.5/5
Great
Posted on Jul 19, 2024
The room is super big, and it looks like the architectural style of an old five-star hotel. It seems to have been InterContinental before? The swimming pool is big enough and the children had a lot of fun. The buffet in the morning is also good, with a lot of varieties.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for taking the time and sharing your feedback from your recent visit to the Centara Riverside Hotel Chiang Mai.It sounds like you and the family had a great experience at the hotel and were very satisfied with the spacious rooms, extensive breakfast buffet and excellent pool facilities. We are also thrilled that we were accommodating, especially with kids.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future!Sincerely yours,The Management Team
angoing
Superior Double Double
Stayed in May 2024
Family
14 review
4.2/5
Very Good
Posted on Jul 15, 2024
Clean, the front desk clerk was very friendly when checking in, the room is big enough, the design is obviously old-fashioned, but well maintained, the bed is comfortable, and there is a parking space, it is worth recommending
Original TextTranslated by Google
Response from Property: Dear angoing,Thank you for staying with us at Centara Riverside Hotel Chiang Mai and for sharing your delightful feedback. We are thrilled to hear that you had a great experience with us. We are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Sincerely yours,The Management Team