Key Hotel @ Old City Center

Key Hotel @ Old City Center Reviews

Key Hotel @ Old City Center

57 Ratchaphakhinai Rd, Phra Sing, Chiang Mai Province, 50200, ThailandSee Hotel Details
Key Hotel @ Old City Center
Key Hotel @ Old City CenterKey Hotel @ Old City CenterKey Hotel @ Old City Center
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1 night

Guest Reviews

8.5/10
Very Good
245 review
Verified reviews
Location8.9
Amenities8.1
Service8.7
Cleanliness8.4
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All reviews(245)
Positive reviews(234)
Reviews with photos/video(107)
Great value for money(52)
Near shopping area(29)
Convenient for shopping(22)
Large rooms(20)
Perfect for business trips(12)
Friendly front desk staff(9)
Garden view(7)
Clean bedding(6)
Negative reviews(11)
Chi Shan
Remarkable Double Room
Stayed in Nov 2024
Family
4 review
7.0/10
Posted on Dec 24, 2024
The room we stayed 202 need some refresh, blind is broken, toilet flooded, sound proofing is really bad. The slippers are black and dirty looking. The fridge has a sour smell.
Response from Property: Dear guest, thank you for your feedback. We will deal with the problem you mentioned immediately. Thank you for your understanding and wish you a happy life🙏
Mohamed Shahid
Quality Twin Room
Stayed in Nov 2024
Solo traveler
27 review
9.0/10
Great
Posted on Dec 19, 2024
Location is great. Right near Saturday and Sunday night market with shops, 7-11 and massage near as well. Room a bit dusty though. Reception guy was helpful and able to guide
Response from Property: Hello, dear guest, thank you for your choice. The hotel is located in the ancient city, close to the Thapae Gate weekend night market, and there is also a local morning market every day. We apologize for the cleaning problem you found. If you have any related service issues, you can contact the front desk and we can clean it again for you. We are very sorry for the inconvenience. I hope you can come again and wish you a pleasant journey😊
MoshP86
Superior Family Room With Balcony
Stayed in Nov 2024
Family
13 review
7.0/10
Posted on Dec 21, 2024
The reception staff were great and always helpful. The cleaning staff were not great, they hardly cleaned the room on a few occasions unless we specifically asked them to, they changed our bedsheets after 3 days and complained about some marks on duvet cover from my baby mess. However the reception was very understanding on kids. Another downside was the TV had signal issues. The location was great as all excursions booked picked us up from old town. Overall good experience.
Response from Property: Dear guest, thank you for your choice. We have always demanded quality service, but it was a misunderstanding. We apologize for the inconvenience. The cleaning staff may not understand your needs due to language barriers. The hotel has already handled the matter. I hope you understand. Have a pleasant journey😊
Estherteow
Deluxe Family Room With Balcony
Stayed in Nov 2024
Family
18 review
7.5/10
Posted on Mar 7, 2025
Good location and walking distance to all places in city centre.
Response from Property: Dear guests, thank you for your support. We will continue to work hard to maintain excellent service, strive to improve the shortcomings, and provide quality services to all guests. Thank you🙏😊
Guest User
Light Luxury Suite
Stayed in Feb 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on Mar 2, 2025
The room is really clean, bathroom is also clean. And the access from the train station is good.
Response from Property: 非常感謝您選擇我們酒店,並在離店後給予如此高度的好評。您的肯定如同温暖的陽光,照亮了我們前行的道路,也激勵着我們不斷提升服務品質,為您帶來更加卓越的住宿體驗!
Ravindran
Quality Twin Room
Stayed in Dec 2024
Solo traveler
53 review
6.5/10
Posted on Jan 20, 2025
The room was clean. The hotel service was good. There were some interesting temples nearby to visit.
Response from Property: Thank you for your recognition! We have always pursued service and details, and hope that all the good things will come to you unexpectedly!
Guest User
Remarkable Double Room
Stayed in Dec 2024
Couple
5 review
10/10
Outstanding
Posted on Jan 14, 2025
Very central location close to temples and the market. The room was great and the staff were friendly.
Response from Property: Dear guest, thank you for choosing our hotel and leaving us such a valuable review. Your praise and suggestions are our greatest motivation! I hope you have a wonderful time in Chiang Mai and look forward to seeing you again at KeyHotel. I wish you all the best in your trip to Thailand!
CJ911
Remarkable Double Room
Stayed in Dec 2024
Couple
5 review
10/10
Outstanding
Posted on Feb 12, 2025
The staff are very kind, the hotel is clean and the location is very convenient.
Response from Property: Thank you very much for choosing our hotel and giving such a high praise after leaving the hotel. Your affirmation is like warm sunshine, illuminating our way forward and inspiring us to continuously improve our service quality and bring you a more excellent accommodation experience!
Anonymous User
Quality Twin Room
Stayed in Nov 2024
Solo traveler
4 review
9.5/10
Amazing
Posted on Dec 25, 2024
All in all a very good stay. But the walls are not that soundproof to the hallway.
Response from Property: 親愛的客人,感謝您選擇我們酒店,並給我們留下如此寶貴的點評,您的讚美和建議是我們最大的動力!希望您在清邁渡過了一段美好的時光,並期待您再次光臨KeyHotel,祝您在泰國的旅途一切順利!
KalyanR
Superior Family Room With Balcony
Stayed in Jun 2024
Family
3 review
9.0/10
Great
Posted on Jul 24, 2024
Affordable price and good services, close to fresh market and other main areas to visit. However they don’t have elevator so difficult when caries the luggage or if senior people join the trip.
Response from Property: Thanks for your suggestion, and I ‘m very glad to get your approval, I hope the next encounter will be better!
Guest User
Quality Twin Room
Stayed in Dec 2024
Family
3 review
9.5/10
Amazing
Posted on Jan 14, 2025
Great location in the old town area
Response from Property: 非常感謝您選擇我們酒店,並在離店後給予如此高度的好評。您的肯定如同温暖的陽光,照亮了我們前行的道路,也激勵着我們不斷提升服務品質,為您帶來更加卓越的住宿體驗!
Guest User
Light Luxury Suite
Stayed in Jan 2024
Family
55 review
9.5/10
Amazing
Posted on Feb 15, 2024
it is very good location for staying. 10 minutes to airport and with walking 5 minutes to night market bazzar. car parking is just outside hotel. i will use this hotel again.
Response from Property: Dear guest, thank you very much for your sincere review. We are very happy to accompany you to spend a short but pleasant and comfortable travel time at Key Hotel. Thank you again for your feedback and look forward to your next stay!
Conney Chang
Superior Family Room With Balcony
Stayed in Dec 2023
Family
4 review
8.5/10
Very Good
Posted on Mar 20, 2024
Situated in good location - closed to both Saturday and Sunday market. Spacious room. The only issue is the unpleasant smell from the sink/sewerage in one of the rooms. I guess this is a not an uncommon problem in the old town. We feedback this to the owner and he sorted it out quickly - change to another room. Front staff is helpful. Good value for the price though.
Response from Property: Thank you for your recognition! We regard service and details as our constant pursuit, and hope that all good things will happen unexpectedly!
BG011
Light Luxury Suite
Stayed in Nov 2023
Family
9 review
8.5/10
Very Good
Posted on Dec 29, 2023
The Key Hotel in Old City Chiang Mai pleasantly surprised us with its affordability, considering the spaciousness of the apartment. A budget-friendly option without compromising on comfort, making it an even more attractive choice for families.
Response from Property: Dear guest, thank you very much for your sincere review. We are very happy to accompany you to spend a short but pleasant and comfortable travel time at Key Hotel. Thank you again for your feedback and look forward to your next stay!
Jamie
Remarkable Double Room
Stayed in Nov 2023
Couple
46 review
8.5/10
Very Good
Posted on Feb 20, 2024
Nice area to explore in the old town, fairly quiet but plenty of shops and cafes around, and 5 minutes walk to the main road. No lift which may challenge some and you should know before you go. Rooms were clean and comfortable.
Response from Property: 尊敬的客人,非常感謝您誠摯的好評,我們很高興能陪您在Key Hotel度過短暫但愉快而舒適的旅行時光,再次感謝您的反饋,也期待您的下次入住!