Four Points by Sheraton Chengdu Tianfu New Area Reviews
Four Points by Sheraton Chengdu Tianfu New Area
No. 198 Longxiang West 2nd Street, Shuangliu District, Chengdu, Sichuan, ChinaSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.6/10
Excellent
375 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
Filter by:
Sort by:
All reviews(375)
Positive reviews(368)
Reviews with photos/video(57)
Friendly front desk staff(48)
Delicious breakfast(45)
Perfect for business trips(40)
Quiet & comfortable(21)
Close to metro(21)
Well decorated(15)
Would stay again(12)
Awesome gym(6)
Negative reviews(7)
fafahanfafa
Deluxe Twin Room
Stayed in Nov 2024
Family
12 review
7.0/10
Posted on Jan 1, 2025
Everything was good except location. It is in a newly developed area so there are many unfinished buildings. It is rather far from city centre. However the rooms are clean and spacious.the bathroom is well equipped though the shower head kept coming off.
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Chengdu Tianfu New District. We are sorry that the hotel's location did not meet your expectations. Although the hotel is not in the center of the city, it is about 40 minutes' drive from Chengdu Tianfu, Shuangliu International Airport and Chengdu East Railway Station. In addition, we are very sorry for the inconvenience caused to you about the shower head. We have inspected and replaced the faulty shower head to ensure that your stay is more comfortable. Thank you again for coming.
Su.Shi G
Superior Twin room
Stayed in Feb 2024
Traveling with friends
4 review
8.0/10
Very Good
Posted on Apr 4, 2024
This hotel may not be located in the downtown area. But it's just across from a great museum, the Guang Hui Museum. It hosts an extensive collection of 20th century Chinese art, the best I have ever seen. For the mall rats, there is a huge one within 10 minutes walk away. Transport is not an issue with a subway station of the main #1 line within a couple hundreds of meters.
Response from Property: Dear Guest,Thank you so much for taking the valuable time to share some of your stay experience with us, which can enable us to make the necessary changes to improve what our services can do even better in the future. Thank you again for supporting the Marriott brand. If there is anything else I can do for you, please feel free to let me know. We look forward to welcoming you back to our hotel.
Suki
Superior King Room
Stayed in Dec 2023
Business traveler
4 review
8.0/10
Very Good
Posted on Jan 8, 2024
Good location at the newly developed Tianfu area.
Small hotel with good facilities and room amenities for business travel.
Response from Property: Thank you for your comments and look forward to your next visit !
Traveling_Doc
Deluxe Twin Room
Stayed in Jun 2023
Family
20 review
9.0/10
Great
Posted on Aug 17, 2023
Close to the airport. Easy check in. Free shuttle to the nearest MTR. Friendly staff. Rooms were clean.
Response from Property: Thank you for sharing your experience at the Four Points by Sheraton Chengdu Tianfu New Area.With a mission to provide superior customer service, we take great pride in serving your needs. As a valued guest, your feedbacks regarding hotel location,check in experience,MTR info, staff service and room cleanless....are very important to us, motivating our staff to continue to deliver exceptional customer service. Once again, thank you and we welcome you back to stay!
Guest User
Superior Twin room
Stayed in Apr 2025
Business traveler
28 review
10/10
Outstanding
Posted on May 22, 2025
The location is very good, close to the workplace. The breakfast is also good, and the room size is generally small. The front desk service is very good, and I will give priority to it next time I go on a business trip. It is a bit far from the city center, so you need to take a taxi to travel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Four Points by Sheraton Chengdu Tianfu New Area. Thank you very much for your positive comments on our services and facilities! We are very happy to provide you with a comfortable resting environment. Your satisfaction is our greatest pursuit. We will continue to maintain these advantages and strive to improve the quality of our services. Your valuable opinions will help us to continuously improve and provide more guests with better services. We look forward to seeing you again and wish you a pleasant journey!
Anthony8
Superior Twin room
Stayed in Apr 2025
Traveling with friends
9 review
10/10
Outstanding
Posted on May 11, 2025
Very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Chengdu Tianfu New Area. Thank you very much for your positive comments! We are very happy to provide you with a comfortable resting environment. Your satisfaction is our greatest pursuit. We will continue to maintain these advantages and strive to improve the quality of service. If you are willing to share more details about your stay experience, we will be very grateful. Your valuable comments will help us to continuously improve and provide more guests with better services. Looking forward to your visit again and wish you a pleasant journey!
Guest User
Superior King Room
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 20, 2024
Traveling with friends, I chose this hotel for a stopover. The hotel also has Christmas decorations, and it is very convenient to the airport. Metro Line 19 goes directly to the airport. Overall, it is very good and cost-effective. I will come again next time~
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Four Points by Sheraton Chengdu Tianfu New District. Thank you very much for your positive evaluation of our hotel's transit convenience and high cost performance! We are very pleased to provide you with a comfortable resting environment. Your satisfaction is our greatest pursuit. We will continue to maintain these advantages and strive to improve the quality of our service. We will be very grateful if you are willing to share more details about your stay experience. Your valuable comments will help us to continuously improve and provide better services to more guests. Looking forward to seeing you again and wish you a pleasant journey!
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Business traveler
2 review
10/10
Outstanding
Posted on Dec 18, 2024
It is very convenient to park in the lobby, and the front desk is also very friendly when checking in. The room facilities are also very good. It is suitable for business travel, there is also a direct subway to the city, and the surrounding area is relatively quiet at night🍃
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Four Points by Sheraton Chengdu Tianfu New District. Thank you very much for your recognition of the convenience and service of our hotel. We are very happy to provide you with high-quality services and a comfortable stay experience. Your affirmation is our greatest encouragement and support. We will continue to provide guests with a more excellent stay experience. I wish you all the best and a happy life!
Guest User
Superior King Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 15, 2025
The room is very clean and the air conditioning is very comfortable 👍🏻👍🏻 The breakfast is also good
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇成都天府新區福朋喜來登酒店,非常感謝您對我們酒店的好評! 我們很高興聽到您收穫了舒適愉悦的入住體驗。為每一位賓客創造温馨舒適的住宿環境和體貼細緻的服務,這正是我們不斷努力的目標。再次感謝您的光臨和支持,我們期待在未來能繼續為您提供卓越的入住體驗。祝您一切順利,生活愉快!
Zou Zack GHDDI
Superior King Room
Stayed in May 2025
Business traveler
2 review
10/10
Outstanding
Posted on Jun 3, 2025
The room was clean. Service was available on call. The shower was powerful, heated up immediately, and easy to adjust. The gym was nice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Chengdu Tianfu New Area. We are honored that you have taken the time to leave a positive review for our hotel. The hotel is located in the core area of the headquarters economy of Tianfu Central Business District, adjacent to the China Western International Expo City, and close to the beautiful scenery of Tianfu Park, the "urban oasis". The surrounding environment is beautiful and suitable for relaxation and rest; creating a warm and comfortable accommodation environment for every guest is what we are constantly working on. We look forward to continuing to provide you with an excellent stay experience in the future. I wish you all the best and a happy life!
Guest User
Superior Twin room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 3, 2025
The hotel is exquisitely decorated in a small size, but it shows care everywhere. The staff are very enthusiastic, whether it is the front desk or the room service. It is a bit far from the city, but there are shopping malls, subways and parks within 1 km. Overall, it is good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing Four Points by Sheraton Chengdu Tianfu New Area. The hotel is located in the core area of the headquarters economy of Tianfu Central Business District, adjacent to the China Western International Expo City, and close to the beautiful scenery of Tianfu Park, the "urban oasis". The surrounding environment is beautiful and suitable for relaxation and rest. Creating a warm and comfortable accommodation environment for every guest is our service motivation. We look forward to continuing to provide you with an excellent stay experience in the future. I wish you all the best and a happy life!
Guest User
Superior Twin room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 30, 2025
I came here for a transfer. Although this hotel is small, the service in the restaurant is very good. Ford, the guy at the front desk of the restaurant, was very enthusiastic. He led me to sit down and poured a cup of cappuccino for my auntie. It's worth a thumbs up. I will come again next time👍👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing Four Points by Sheraton Tianfu and taking the time to write such a sincere and detailed compliment for us. Your affirmation is a priceless gift to us and we are deeply honored. We are very proud of your high praise for our Ford. We will convey your praise to her and encourage her to continue this excellent service. We are deeply pleased with your praise for the hotel's facilities and services. We have always been committed to providing every guest with a comfortable and convenient stay experience, and your affirmation gives us more confidence to do so. Finally, we once again express our most sincere thanks to you and look forward to your visit to Four Points by Sheraton Tianfu again. If you have any needs or suggestions in the future, please feel free to contact us and we will serve you wholeheartedly.
Guest User
Superior King Room
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 14, 2025
The service of Cici was very good the day before yesterday. The staff were quite patient. The hotel is well decorated and close to the subway.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your first stay and choosing Four Points by Sheraton Chengdu Tianfu New Area! I am very happy to express your satisfaction with our Cici professional service. Your satisfaction is our greatest motivation. We will continue to work hard to provide you with a better stay experience. We look forward to your visit again and choosing our hotel as your place of stay again. I wish you a happy life!
Guest User
Superior Twin room
Stayed in Apr 2025
Business traveler
37 review
10/10
Outstanding
Posted on Jun 9, 2025
The facilities are very good, the environment is very good, the breakfast is also very good, the waiter has a good attitude and tries his best to help guests solve problems. This business trip exceeded expectations. I will book this hotel next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇成都天府新區福朋喜來登酒店,非常感謝您對我們酒店的好評! 我們很高興聽到您收穫了舒適愉悦的入住體驗。為每一位賓客創造温馨舒適的住宿環境和體貼細緻的服務,這正是我們不斷努力的目標。再次感謝您的光臨和支持,我們期待在未來能繼續為您提供卓越的入住體驗。祝您一切順利,生活愉快!
kevin401
Superior King Room
Stayed in Mar 2025
Family
50 review
9.5/10
Amazing
Posted on Apr 30, 2025
The facilities are very good and the breakfast is good, but there are some problems with the air conditioning, it can't be adjusted and it's quite hot
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Chengdu Tianfu New District Fu Ming Sheraton Hotel. We are deeply sorry that this stay did not meet your expectations. We have always been committed to providing guests with quality services, but obviously we did not meet your expectations this time, for which we are deeply sorry. We will immediately check the air conditioners in the relevant rooms to ensure that similar problems do not occur again. At the same time, if you wish, you can leave your contact information and our customer service team will contact you as soon as possible to further understand your needs and solve the problem. Once again, we sincerely apologize for the inconvenience caused to you and thank you for your valuable comments.