Chengdu Art City Hotel

Chengdu Art City Hotel Reviews

Chengdu Art City Hotel

Exit D of South Railway Station (Metro Line 1/7), Wuhou District, Chengdu, Sichuan, 610041, ChinaView Hotel Details
Chengdu Art City Hotel
Chengdu Art City HotelChengdu Art City HotelChengdu Art City Hotel
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Chengdu Art City Hotel Guest Reviews

4.6/5
Very Good
1648 review
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(1648)
Positive reviews(1615)
Reviews with photos/video(215)
Easy to get around(391)
Convenient location(380)
Close to train station(147)
Large rooms(127)
Delicious breakfast(81)
Friendly front desk staff(80)
Perfect for business trips(34)
Stayed multiple times(25)
Negative reviews(33)
Buntita
Deluxe Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Stayed here and booked a small room but was upgraded to a large room. The room was very clean. Convenient to travel to the train station. The staff provided excellent service. I highly recommend it.
Response from Property: Dear guest, thank you very much for your evaluation and recognition of Chengdu Yijia Hotel, and thank you for your affirmation of the convenience of our hotel. We are committed to providing convenient services to every guest. We have always paid attention to keeping the rooms and public areas clean and tidy to ensure that every guest can rest in a comfortable and hygienic environment. Thank you again for your support and encouragement! If you have any other needs or suggestions, please feel free to contact us. Looking forward to your visit again, we will serve you wholeheartedly. I wish you a happy life! 😊 If you have any needs, please feel free to contact the front desk, we will serve you wholeheartedly.
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Guest User
Discount Twin Room
Stayed in Dec 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Thanks for the free upgrade and the room was great! One thing I felt the lightings are a bit too dim but otherwise everything else is good.
Response from Property: Your satisfaction is our driving force. We will continue to optimize our services to ensure that every guest can enjoy a more convenient and comfortable stay. Thank you again for your affirmation and support! We look forward to seeing you again. I wish you a happy life!
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Guest User
Business Room
Stayed in Dec 2024
Family
4 review
3.5/5
Posted on Jan 4, 2025
Super convenient location, right next to the chengdu south station. The room smelt like cigarette smoke even though I requested a non-smoking room. It was for 1 night so I was able to put up with it. Room needs a touch up, considering it is rated 4 diamonds, the bathroom toilet roll holder was broken so the toilet roll sat on the top of the toilet.
Response from Property: 尊敬的客人您好:感謝您選擇成都藝家酒店,並對我們提出寶貴的意見。我們非常重視您的反饋,並深感抱歉給您帶來了不便。針對您提到的問題,我們已採取以下措施:1. 房間清潔與無煙房保障:我們已安排專業清潔人員對您入住過的房間進行了徹底清潔,並確保所有標為無煙房的房間在未來都將嚴格遵守無煙規定。2. 設施維護:關於浴室手紙盒損壞的問題,我們已立即進行修復,並對酒店內所有客房設施進行全面檢查,確保每位客人都能享受到舒適便捷的服務。3. 服務質量提升:我們將加強員工培訓,確保每一位客人的需求都能得到及時、有效的響應。再次感謝您的理解和建議。如果您有任何其他問題或需要進一步的幫助,請隨時聯繫我們的前台服務人員。期待您下次光臨,我們將竭誠為您提供更優質的服務。
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Plumeria.R
Discount Twin Room
Stayed in Dec 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Mar 14, 2025
It is located just a short walk from Chengdu South Station, and there is no need to worry about having food around. The room was spacious and clean, warm even in the middle of winter, and everything was perfect. Thanks for making my stay so comfortable. I will definitely stay there again.
Response from Property: 尊敬的客人,非常感謝您對成都藝家酒店的高度評價和滿分的認可!您提到酒店人員的服務態度和素質非常好,這是對我們團隊最大的肯定。我們將繼續秉持專業、熱情的服務態度,確保每一位客人都能感受到家一般的温暖。也很高興您對我們的清潔標準感到滿意。我們一直致力於為客人提供一個安全、衞生、舒適的居住環境。再次感謝您選擇成都藝家酒店,並給予我們如此高的評價!期待您再次光臨,我們會繼續努力為您提供更優質的服務。
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Thomas Eng Leong
Business Room
Stayed in Nov 2024
Solo travelers
11 review
3.7/5
Posted on Dec 5, 2024
good location at Chengdu South Railway Station - very accessible from Tainfu airport especially when my flight came in at night
Response from Property: Dear guest, thank you very much for your high praise and enthusiastic recommendation of Chengdu Yijia Hotel! We are honored to be your ideal choice for this business trip and to receive such positive feedback from you. Your satisfaction is the greatest affirmation of our work and the motivation for us to move forward. We will continue to work hard to continuously improve ourselves and strive to meet or even exceed your expectations in all aspects. We look forward to welcoming you again next time and enjoying a better stay experience. Thank you again for your support and love!
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Clean
Discount Twin Room
Stayed in Nov 2024
Couples
2 review
4.2/5
Very Good
Posted on Nov 9, 2024
Good choice to stay here, a short stroll to catch the train. Clean, comfortable room to shower and rest for the evening. The room has cigarette smells despite us requesting for a non-smoking room though they did say they tried to air the place before we arrived. Good effort, but outcome was still a room with smoke smells. If trip.com could somehow have a function to preregister us and we can show front desk we have been assigned Room xxxx that would make checkin seamless As it were, we had to produce passports for registration upon checkin, with our limited Mandarin we had to figure out what was requested. Nevertheless, we would recommend this place and would stay again for the convenience.
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Response from Property: 尊敬的貴賓您好,非常感謝您選擇入住藝家酒店,並在百忙之中做出點評,同時也非常抱歉給您此次入住帶來不好的體驗,入住期間房間有任何問題和要求您都可以在房間電話撥打前台電話,我們的小夥伴會第一時間響應您的需求和建議。並及時得到迴應。酒店各位小夥伴非常期待您的下次光臨。
Guest User
Business Room
Stayed in Oct 2024
Family
7 review
4.7/5
Amazing
Posted on Oct 16, 2024
Great location next to railway station, with amazing luggage storage options and rooms. If facing the station, can be a little noisy with late-night traffic
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並對我們酒店做出評價,如果在等待期間沒照顧好您請您見諒,我們也會多做培訓提高員工技能,您的滿意是我們最大的責任與榮幸,小藝致力於為客人提供卓越的服務;您的到來及肯定是我們不斷進步的動力與方向,期待您的下次光臨!
Zainul
Discount Twin Room
Stayed in Aug 2024
Solo travelers
5 review
4.5/5
Great
Posted on Sep 1, 2024
This hotel is very close to the South Railway station and metro. Very convenient to travel to Tianfu Square and Tianfu International Airport. The room I stayed is spacious and very comfortable. Highly recommended.
Response from Property: 親愛的客人,謝謝您給到我們這麼中肯的評價,您的光臨就是對小藝最大的支持了,酒店位於酒店位於火車南站旁邊,周邊有凱德,蘇寧等大型商場,可以乘坐地鐵1號線,7號線,18號線,讓客人住的舒適是我們的追求,期待和您的下次相遇。
Guest User
Discount Twin Room
Stayed in Aug 2024
Solo travelers
6 review
4.7/5
Amazing
Posted on Aug 29, 2024
My stay was very good. The hotel is in a good location close to the train and metro which is great! There is a mall around the corner when you just want to hang out close to your hotel it is great. The only problem which is technically not the problem of the hotel that people outside hassle you a lot for taxi, hotel stays etc. Other than that everything was good!!
Response from Property: 尊敬的賓客,您的肯定是對我們最大的鼓勵!感謝您提到我們酒店的交通便利性,緊鄰成都南站確實為您的出行帶來了極大的方便。我們深知位置優勢對於旅途的重要性,因此選址於此,力求讓每一位賓客都能享受無縫銜接的出行體驗。我們期待每一次您的光臨都能成為一段愉快記憶的開始。無論是商務出差還是休閑旅行,成都藝家酒店將持續為您提供更多的便捷與舒適,讓您在快節奏的旅途中也能擁有家一般的温馨感受。
Beng Seng
Business Room
Stayed in Jun 2024
Family
4 review
4.0/5
Very Good
Posted on Jun 5, 2024
Hotel staffs are helpful and pleasant. The hotel is a bit dated but provided a good stay for pple going to Tianfu international airport as it is near to Chengdu South Metro where you can take directly to the said airport.
Response from Property: Dear guest, thank you for your review. Chengdu Yijia City Hotel is located at No. 299 Tianren North 2nd Street, Chengdu, 200 meters away from the South Railway Station. It gathers subway lines No. 1, 7 and 18. It has 183 comfortable rooms. There are rooms, conference halls, Chinese restaurants, Blue Snow Garden turtle hot pot, and exquisite afternoon tea on the first floor. There are also large shopping malls such as CapitaLand and Suning nearby, making it very convenient for shopping and entertainment.
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Guest User
Discount Twin Room
Stayed in Jun 2024
Solo travelers
4 review
4.5/5
Great
Posted on Jun 11, 2024
bed was comfortable and room was clean. location is very good near to train station.
Response from Property: 非常感謝您的積極評價和寶貴反饋!我們很高興得知您對我們酒店的位置十分滿意。酒店緊鄰南站及1、7、18號線地鐵站,無論是前往機場還是市中心都極為便捷,充分滿足了您出行的需求。此外,周邊豐富的商業配套如多家便利店和大型購物中心,以及便利的餐飲條件也讓您的住宿體驗更加舒適和愜意。我們期待在不久的將來能再次為您提供同樣高品質的服務,同時也歡迎您將這份美好的體驗分享給更多的朋友。祝您生活愉快,旅途順利!
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Crackpotbrain
Discount Twin Room
Stayed in Apr 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel is located next to the South railway station, the metro (direct line to tianfu international airport), and opposite to a capitamall shopping centre. We also got a free room upgrade. It is very convenient for those who need to catch early flight/trains.
Response from Property: Dear foreign guests: Thank you for your praise. Your five points is a living sign of our hotel. Chengdu Yijia City Hotel is located at No. 299, Tianren North Second Street, Chengdu, 200 meters away from the South Railway Station. It is a collection of No. 1, No. 7 and No. 18 subway lines, with 198 comfortable rooms, conference hall, Chinese restaurant, Lanxue Garden turtle hotpot, and exquisite afternoon tea on the first floor, welcome to taste
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TC Thailand
Business Room
Stayed in Apr 2024
Family
23 review
4.7/5
Amazing
Posted on Apr 6, 2024
The location is good with short walk from metro station and easy to reach from the new Tianfu airport. The room is big enough and plenty of space. The only drawback is the air conditioning is too warm otherwise everything is excellent.
Response from Property: 親愛的外賓:感謝您的支持以及認可,也非常抱歉因為空調原因給您帶來的不便,因成都早晚温差較大,清明節還會降温,所以小藝暫時提供的是暖風,小藝為您更換升級了靠小區的套間,加了電風扇,歡迎有疑問隨時致電前台噢,我們一定會第一時間為您處理。小藝祝您在生活中天天開心,身體健康
Guest User
Discount Double Room
Stayed in Sep 2024
Business travelers
13 review
4.0/5
Very Good
Posted on Nov 10, 2024
Rooms needs some upgrade, convenient next or big mall
Response from Property: 尊敬的貴賓您好,非常感謝您選擇入住藝家酒店,並在百忙之中做出點評,同時也非常抱歉給您此次入住帶來不好的體驗,入住期間房間有任何問題和要求您都可以在房間電話撥打前台電話,我們的小夥伴會第一時間響應您的需求和建議。並及時得到迴應。酒店各位小夥伴非常期待您的下次光臨。
laurent974
Discount Twin Room
Stayed in Nov 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 3, 2024
Good location and value for money
Response from Property: 尊敬的客人,非常感謝您對成都藝家酒店的高度評價和熱情推薦!我們十分榮幸能夠成為您此次出差的理想之選,並得到了您如此積極正面的反饋。您的滿意是對我們工作的最大肯定,也是我們前進的動力。我們會繼續努力,不斷完善自身,爭取在各個方面都能達到甚至超越您的期望。期待着下一次有機會再次迎接您的到來,享受更加美好的入住體驗。再次感謝您的支持與厚愛!
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